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Client Success Manager Jobs in Lacey, WA (NOW HIRING)

Snap Finance

Client Success Manager

Tacoma, WA · On-site

Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area to join our field-based team. In this role, you'll serve as the face of Snap to our existing ...

Snapfinance

Client Success Manager

Tacoma, WA

Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area to join our field-based team. In this role, you'll serve as the face of Snap to our existing ...

Cleo

Customer Success Manager

Olympia, WA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Olympia, WA · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

iCIMS

Senior Manager, Customer Success

Olympia, WA · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...

Franklin Covey

Mid-Market Client Partner

Olympia, WA · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Client Success Manager information

See Lacey, WA salary details

$35.4K

$90.5K

$152.5K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Lacey, WA is $90,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Lacey, WA are hiring for Client Success Manager jobs?

Cities near Lacey, WA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Lacey, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $90,463 per year, or $43.5 per hour.

Client Success Manager

Snap Finance

Tacoma, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area to join our field-based team. In this role, you'll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap's offerings, and help our clients succeed. Whether you've held titles like Account Executive, Territory Manager, Customer Success Manager, or you're early in your career with a strong service mindset, we're looking for individuals who thrive on client interaction, autonomy, and meaningful impact. If you're a relationship builder who loves being on the move and making a difference, this is the opportunity for you.
How you'll make an impact:
  • Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
  • Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
  • Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
  • Identify and communicate feedback and suggestions to Snap support and product teams
  • Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
  • Schedule and deliver "field training" sessions with our merchants and their staff
  • Work closely with Areas Sales Manager to strategize on merchant account goals

What you'll need to succeed:
  • 1+ years of outside account management experience, or we will train entry level candidates with less experience - must have high levels of people, communication, and emotional intelligence skills
  • Must live in or near the territory listed and knowledgeable of local businesses in the area
  • Must have strong experience with Customer Relationship Management (CRM) systems
  • Professional approach with merchants - your professional dress, verbal and written communication is key to representing Snap at the highest levels
  • Business and technical acumen - Using a consultative approach, possess experience analyzing merchant's needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
  • Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
  • High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
  • Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
  • Must live in or near the territory listed and knowledgeable of local businesses in the area
  • Comfortable using a range of technology platforms and while working out of your car all-day

Why Join Us:
  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • 401K with company match for US
  • Company-paid life insurance
  • Company-paid short-term and long-term disability
  • Access to mental health and wellness resources
  • Company-paid volunteer time to do good in your community
  • Legal coverage and other supplemental options
  • A value-based culture where growth opportunities are endless

More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice

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