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Client Success Manager Jobs in Missouri (NOW HIRING)

PEX

Customer Success Manager

California, MO · On-site

$90 - $150/hr

Bachelor's degree * 3+ years in Customer Success, Account Management, or a related client-facing role * Proven track record of managing a portfolio of accounts and achieving retention/expansion goals

CharacterStrong

Customer Success Manager

California, MO · On-site

$80 - $120/hr

The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that our customers receive unparalleled support and guidance throughout their journey with us. Our ...

New

Capital One Group

Dealer Success Manager

Saint Louis, MO · On-site

$109.90 - $125.40/hr

Dealer Success Manager (DSM)****As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital ...

New

Route

Customer Success Manager

California, MO · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be ...

Odoo

Customer Success Manager, Indirect

California, MO · On-site

$50 - $90/hr

... client base. About the Job Hybrid (4 days onsite, 1 day remote) - Brisbane, CA As a Customer ... Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted ...

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Odoo

Customer Success Manager, Direct

California, MO · On-site

$50 - $70/hr

... client base. About the Job Hybrid (4 days onsite, 1 day remote) - Brisbane, CA As a Customer ... Success Manager, you will manage a portfolio of direct Odoo customers and serve as a trusted ...

New

Alitec Pte Ltd

Customer Success Manager

California, MO · On-site

$50 - $70/hr

Account Managers * Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Missouri

Client Success Manager information

See Missouri salary details

$30.5K

$77.9K

$131.3K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Missouri is $77,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are popular job titles related to Client Success Manager jobs in Missouri?

For Client Success Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Missouri look for?

The top searched job categories for Client Success Manager jobs in Missouri are:

What cities in Missouri are hiring for Client Success Manager jobs?

Cities in Missouri with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Missouri as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $77,915 per year, or $37.5 per hour.

Customer Success Manager

PEX

California, MO • On-site

$90 - $150/hr

Other

Posted 12 days ago

Job description

Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: PEX HQ


Description

About the Role

At PEX, Customer Success isn’t just a department — it’s the heart of our business. As a Customer Success Manager (CSM), you’ll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.

Your mission?

  • Drive adoption of the PEX platform
  • Create measurable value for our customers
  • Expand customer engagement
  • Protect and grow revenue

Key Responsibilities

What You'll Do

  • Serve as the primary relationship owner for a portfolio of customers across a variety of industries and sizes.
  • Manage the post-sale customer journey: onboarding, training, implementation, adoption, success planning, and renewals.
  • Conduct Executive Business Reviews (EBRs) to highlight value delivered, align on key initiatives, and identify expansion opportunities.
  • Monitor and drive health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR).
  • Deliver targeted training sessions and best practice guidance to maximize customer success.
  • Gain deep expertise in the PEX platform, including core functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Understand the "why" behind customer needs, aligning PEX’s capabilities with their operational goals.
  • Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.
  • Identify and mitigate risks of churn, while proactively creating expansion opportunities.
  • Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a unified customer experience.
  • Use tools like Salesforce, Monday.com, Gong, and Google Suite to manage activities, communication, and reporting.
  • Constantly look for ways to improve processes and scale the Customer Success function at PEX.
  • Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through complex workflows.
  • Leverage AI tools (e.g., Claude, ChatGPT, Devin) to work more efficiently by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows.

Skills, Knowledge and Expertise

Who You Are

  • A customer-centric professional with a builder mindset — excited to contribute to a fast-growing SaaS fintech environment.
  • A natural relationship-builder with a knack for uncovering needs, solving problems, and driving value.
  • Highly organized and able to juggle competing priorities without losing sight of the big picture.
  • Comfortable engaging with all levels of an organization — from frontline users to C-level executives.
  • Motivated by success metrics like Net Spend Retention, expansion growth, and customer satisfaction (NPS).
  • Based in California.

Required Skills & Qualifications

  • Bachelor's degree
  • 3+ years in Customer Success, Account Management, or a related client-facing role
  • Proven track record of managing a portfolio of accounts and achieving retention/expansion goals
  • Expertise in consultative selling, problem-solving, and conflict resolution
  • Strong communication, presentation, and project management skills
  • Ability to work cross-functionally in a fast-paced, collaborative environment
  • Self-motivated, adaptable, and open to feedback

Preferred Skills & Qualifications

  • Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
  • Familiarity with Google Suite, Microsoft Office, Monday.com, Salesforce, Claude, ChatGPT, and Gong

Benefits

Why Join PEX?

  • Be part of a team that’s reshaping spend management for the modern workforce.
  • Work with passionate, driven people in a culture built on innovation, collaboration, and respect.
  • Grow your career with opportunities to shape the future of Customer Success at PEX.
  • Competitive salary, benefits, and perks.
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