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Client Success Manager Jobs in Hawaii (NOW HIRING)

Figure

Customer Success Associate

Honolulu, HI · On-site

$26.83 - $32.79/hr

... success. You will keep Figure accountable to its customers by troubleshooting problems and ... manages applicant data. California Residents, please review our California Employee and General ...

Yim and Yempuku

Be Seen First

Client Service Representative

Honolulu, HI · On-site

$18 - $23/hr

Answer and manage a high volume of incoming phone calls in a professional and friendly manner ... Success in this position means calls are handled promptly, appointments are scheduled accurately ...

UHA

Client Relations Coordinator

Honolulu, HI · On-site

$21.19 - $25.42/hr

Perform any other duties as assigned by the Client Relations Supervisor, and/or Manager, contributing to the overall success of the team. * Ensure no activity involves the interpretation of clinical ...

Burberry

Client Advisor | Ala Moana Center

Honolulu, HI · On-site

$21 - $23/hr

The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to the store management, the ...

Burberry

Client Advisor | Ala Moana Center

Honolulu, HI · On-site

$21 - $23/hr

... success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service ...

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Client Success Manager information

See Hawaii salary details

$33.8K

$86.3K

$145.5K

How much do client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success manager in Hawaii is $86,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $102,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Hawaii?

The most popular types of Client Success jobs in Hawaii are:

What are popular job titles related to Client Success Manager jobs in Hawaii?

For Client Success Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Hawaii look for?

The top searched job categories for Client Success Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Client Success Manager jobs?

Cities in Hawaii with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Hawaii as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $86,300 per year, or $41.5 per hour.

Customer Success Associate

Figure

Honolulu, HI • On-site

$26.83 - $32.79/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You'll Do
  • Be the first point of contact and advocate for our customers
  • Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
  • Educate customers on Figure and our products with knowledge and enthusiasm
  • Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
  • Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
  • Provide technical support and troubleshooting on a variety of potential issues
  • Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
  • Participate in new training and licensing programs to expand the team's capabilities
  • Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
  • *All external candidates must reside in the state of Hawaii*
  • BA/BS from an accredited university preferred with 1+ years in a customer-facing role
  • Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred
  • The ability to obtain Hawaii MLO licensing within 60 days of hire is required for this role
  • Proven background in being a dependable and reliable team player
  • Flexibility and adaptability to ongoing refinements in process and structure
  • Confident, friendly and compassionate communication skills
  • Successfully complete the required compliance trainings
  • Adhere to all company security policies and data handling procedures
  • Complete mandatory security awareness training within required timeframes
  • Promptly report any suspected security incidents or suspicious activity to the Security team
  • A positive and problem solving approach to customer service
  • Ability to instill trust and rapport with customers
  • Process driven organizational skills
  • A quick and flexible learning style with the ability to navigate new technology platforms
Role Details:
  • This is a fully in-office position; there are no hybrid opportunities available for this location.
Salary
  • Base Compensation Range: $26.83 - $32.79/hr
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
    Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
    Employer-paid life and disability insurance
    11 observed holidays and PTO plan
    Up to 12 weeks of paid family leave
    Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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