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Customer Success Partner Jobs in Hawaii (NOW HIRING)

Figure Lending

Customer Success Associate

Honolulu, HI · On-site

$26.83 - $32.79/hr

Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on ... ensure customer success. You will keep Figure accountable to its customers by troubleshooting ...

New

Figure Lending

Customer Success Associate

Honolulu, HI · On-site

$26.83 - $32.79/hr

Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on ... ensure customer success. You will keep Figure accountable to its customers by troubleshooting ...

New

Figure Lending

Customer Success Associate

Honolulu, HI

$26.83 - $32.79/hr

Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on ... ensure customer success. You will keep Figure accountable to its customers by troubleshooting ...

New

Servco

HR Business Partner

Honolulu, HI · On-site

$93K - $142K/yr

Change management expertise with demonstrated success leading organizational transitions ... For over 100 years, we have been dedicated to superior service, to both our customers and team ...

Servco

HR Business Partner

Honolulu, HI · On-site

$93K - $142K/yr

Change management expertise with demonstrated success leading organizational transitions ... For over 100 years, we have been dedicated to superior service, to both our customers and team ...

Vannevar

Mission Lead (Clearance Required)

Honolulu, HI · Remote

$150K - $170K/yr

Partner closely with Product and Engineering to ensure mission context is reflected in scope ... Coordinate onboarding, training, and customer success so the customer can use and sustain the ...

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All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Hawaii

Customer Success Partner information

See Hawaii salary details

$33.8K

$86.3K

$145.5K

How much do customer success partner jobs pay per year?

As of Jul 30, 2026, the average yearly pay for customer success partner in Hawaii is $86,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $102,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What jobs pay 4000 a week without a degree?

Customer Success Partner roles typically do not pay $4,000 weekly without relevant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales positions, certain real estate roles, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses rather than formal education. Success in these roles depends on performance, client relationships, and industry demand.

What are the key skills and qualifications needed to thrive as a Customer Success Partner, and why are they important?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

What is the role of a customer success partner?

A customer success partner is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and ongoing account management, utilizing communication and problem-solving skills to enhance customer satisfaction and retention.

Do CSMs make good money?

Customer Success Partners typically earn competitive salaries that vary based on experience, location, and company size. Entry-level roles may start around $50,000 annually, while experienced CSMs can earn over $100,000, especially with performance bonuses and certifications. The role often requires strong communication skills and familiarity with customer relationship management tools.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

Will AI replace CSM?

Customer Success Partners (CSPs) focus on building relationships, understanding client needs, and providing personalized support, which are skills that AI currently cannot fully replicate. While AI tools can assist with data analysis, automation, and routine tasks, the role of a CSP involves empathy, strategic thinking, and complex problem-solving that require human judgment. Therefore, AI is more likely to augment rather than replace Customer Success Partners in the foreseeable future.
What are popular job titles related to Customer Success Partner jobs in Hawaii? For Customer Success Partner jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Customer Success Partner jobs in Hawaii look for? The top searched job categories for Customer Success Partner jobs in Hawaii are:
What cities in Hawaii are hiring for Customer Success Partner jobs? Cities in Hawaii with the most Customer Success Partner job openings:
Customer Success Partner jobs near you

Customer Success Associate

Figure Lending

Honolulu, HI • On-site

$26.83 - $32.79/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
What You'll Do
  • Be the first point of contact and advocate for our customers
  • Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
  • Educate customers on Figure and our products with knowledge and enthusiasm
  • Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
  • Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
  • Provide technical support and troubleshooting on a variety of potential issues
  • Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
  • Participate in new training and licensing programs to expand the team's capabilities
  • Contribute to an exciting and vibrant office environment and team dynamic

What We Look For
  • *All external candidates must reside in the state of Hawaii*
  • BA/BS from an accredited university preferred with 1+ years in a customer-facing role
  • Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred
  • The ability to obtain Hawaii MLO licensing within 60 days of hire is required for this role
  • Proven background in being a dependable and reliable team player
  • Flexibility and adaptability to ongoing refinements in process and structure
  • Confident, friendly and compassionate communication skills
  • Successfully complete the required compliance trainings
  • Adhere to all company security policies and data handling procedures
  • Complete mandatory security awareness training within required timeframes
  • Promptly report any suspected security incidents or suspicious activity to the Security team
  • A positive and problem solving approach to customer service
  • Ability to instill trust and rapport with customers
  • Process driven organizational skills
  • A quick and flexible learning style with the ability to navigate new technology platforms

Role Details:
  • This is a fully in-office position; there are no hybrid opportunities available for this location.

Salary
  • Base Compensation Range: $26.83 - $32.79/hr

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
  • Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
    Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
    Employer-paid life and disability insurance
    11 observed holidays and PTO plan
    Up to 12 weeks of paid family leave
    Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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