Client Success Manager Jobs in Arkansas (NOW HIRING)

You're not just someone who checks boxes. You're the kind of person who spots a problem before the client even says a word. You thrive on accountability, take pride in building strong relationships, and are passionate about delivering exceptional service.

At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (FSM)-our internal title for an Account Manager-who is ready to take ownership of client success and become the trusted partner our clients rely on for their building maintenance needs.

This is a people-first role that combines client management, operational coordination, and strategic problem-solving. You won't be stuck behind a desk. You'll spend time in the field meeting with clients, ensuring service excellence, and building lasting partnerships.

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
• Work independently while being supported by a team that includes the Director of Operations and administrative staff.
• Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities.

At City Wide Facility Solutions, we believe in transparency and clarity when measuring success. As a Facility Solutions Manager, your performance will be evaluated using several key metrics that directly impact client satisfaction and branch growth:

• Client Retention: Maintain a client retention rate of 96%-98%. High retention reflects outstanding service and strong client relationships.
• Revenue Growth: Generate additional service sales within your assigned territory and achieve established growth targets.
• Quality Assurance: Conduct and document detailed quality control inspections to ensure services consistently meet our standards.
• Operational Excellence: Oversee service delivery and ensure compliance with client expectations and company standards.
• Team Leadership: Support, develop, and hold contractors accountable to maintain high performance and service quality.

We're not just in the building maintenance business-we're in the relationship business.

City Wide Facility Solutions is a leader in the building maintenance industry with more than 115 locations nationwide. We provide a single-source solution for all facility maintenance needs, both interior and exterior.

We lead by modeling our core values:

• Relentless Customer Service
• Growth Mindset
• Hustle

We're looking for people seeking a career, not just a job. We believe in promoting from within and creating opportunities for growth. Our team is high-energy, collaborative, inclusive, and committed to rewarding performance.

Requirements

• 3+ years of experience in account management, facility services, or building maintenance.
• Strong communication skills and confidence interacting with clients, contractors, and other stakeholders.
• Natural problem-solving abilities, including experience resolving service issues and managing multiple priorities independently.
• High school diploma required.
• Experience using a CRM system to document activity and manage client information.
• Valid driver's license, clean driving record, and ability to travel daily within NW Arkansas.
• Eligible to work in the United States.
• Available for after-hours client issues, weekend responsiveness, and on-call coverage.
• Spanish language fluency is a plus.

Benefits

• Base salary of 50000-110000 USD/year
• Monthly car allowance
• Monthly cell phone allowance
• Mentorship and ongoing training
• Company-issued laptop
• Paid time off plus six paid holidays
• Health, Dental, and Vision insurance