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Client Success Analyst Jobs in Arkansas (NOW HIRING)

Acxiom

Vice President Client Services

Conway, AR · On-site

$150 - $230/hr

The Vice President of Client Success serves as the connective hub of the organization that ... analysis of situations or data requires an in-depth knowledge of the industry, client, and/or ...

CEPRES

$130K - $167K/yr

Our clients use CEPRES to manage, analyze, and benchmark their private market investments, while ... We are seeking a VP Client Success & Retention (f/m/x) to lead CEPRES' global customer success ...

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Client Success Analyst information

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$14

$21

$32

How much do client success analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for client success analyst in Arkansas is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.85 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Arkansas?

For Client Success Analyst jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Arkansas look for?

The top searched job categories for Client Success Analyst jobs in Arkansas are:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Arkansas as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $44,031 per year, or $21.2 per hour.

Client Success Manager

Acretrader, Inc.

Fayetteville, AR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About Acres
Acres is a leading land intelligence platform analyzing over 150M U.S. land parcels to power faster, smarter decisions for real estate, corporate, agriculture, and finance. Our mission: bring data-driven transparency to America's largest asset. Learn more at Acres.com.
We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better. We are a primarily onsite team located in beautiful downtown Fayetteville, Arkansas and this is an onsite position.
*Note: Applicants must be currently authorized to work in the United States on a full-time basis. Our company does not sponsor employment visas (such as H-1B visas) at this time, nor are we able to accommodate candidates who will require sponsorship in the future.
Why Join Acres?
  • World-class team: we take talent density seriously. We like working with incredibly smart, driven people who are passionate about our platform, our customers, and their own ability to make an impact on the outcomes of our business. This may be the best group of humans you've worked with.
  • Velocity and Urgency: we work fast, which means you'll learn a lot, be exposed to many facets of the business, and the role you're being hired for is needed and impactful to the outcomes of our business. You won't be bored.
  • Cutting Edge Product and Technology: Our platform is state-of-the-art and powerful. We're creating tools that make people smarter, reinventing how you discover, create, and share relevant data. You'll be proud of what you create.
  • Compensation and Benefits: to support our hardworking team, in addition to competitive compensation plans, we also offer all full-time regular employees:
    • medical, vision, and dental insurance for employee, spouse, and dependents
    • 401k plan with 4% employer match
    • unlimited Paid Time Off
    • generous stock options
    • company-wide bonus

Acres is an equal opportunity employer and recognizes that diverse teams are the strongest teams. We encourage interested individuals of all backgrounds to apply.
Core Responsibilities
  • Implementation, Workflow Integration & Value Optimization
    • Own the complete client journey from day one, leading the end-to-end implementation and onboarding for Midmarket and Enterprise accounts to ensure rapid time-to-value, high initial adoption, and a forward-looking trajectory with clear strategic milestones.
    • Partner deeply with client teams post-onboarding to continually optimize their internal workflows, moving beyond basic setup to proactively consult on how they can deeply embed the platform into their daily operations.
  • Relationship Management & Account Health
    • Build and maintain multi-threaded relationships within assigned accounts, working closely with daily power users while establishing strong rapport with key stakeholders.
    • Proactively monitor portfolio health, identifying churn risks early and independently executing targeted action plans to get accounts back on track.
    • Deliver tailored, data-driven executive updates and impact reports that clearly outline the operational and financial value the client is achieving.
  • Solution-Oriented Escalation & Product Collaboration
    • Act as the primary owner for critical account issues and crises; independently formulate and propose/execute resolutions before seeking leadership alignment, rather than simply surfacing the problem.
    • Translate client feedback, pain points, and feature requests into actionable insights for the product team to help inform the roadmap.
  • Retention & Growth
    • Maintain a high degree of personal ownership over Net Revenue Retention (NRR) targets, viewing portfolio performance and client retention as a direct reflection of your strategic impact.
    • Manage the renewal pipeline for your portfolio, leading commercial conversations and ensuring predictable net revenue retention.
    • Actively identify expansion and upsell opportunities based on account usage and evolving client needs, collaborating with Sales to close the deal.
  • Client Advocacy & Content Support
    • Identify successful user stories within your portfolio and collaborate with marketing to develop case studies, testimonials, and client references.
    • Help create and refine client-facing resources, such as specialized guides, feature walkthroughs, or webinars, to scale client education.
  • Team Collaboration & Process Improvement
    • Contribute to the continuous improvement of internal CS playbooks, onboarding materials, and documentation to help streamline team operations.
    • Provide guidance and informal mentorship to Client Success Specialists, sharing best practices on account management and risk mitigation.

Key Competencies
  • 2-4+ years of experience in B2B SaaS Client Success, Account Management, or a related client-facing role.
  • Proven experience managing a portfolio of Enterprise accounts with a focus on retention and account growth.
  • Comfortable navigating commercial conversations, including discussing renewal terms, subscription options, and expansion opportunities.
  • Strong professional presence with the ability to confidently present data, product updates, and value metrics to client stakeholders.
  • Solid technical aptitude to deeply understand product functionality, troubleshoot workflows, and translate technical concepts for non-technical users.
  • Analytical thinker who can look at usage metrics and account data to tell a compelling story about product value.
  • Strong organizational skills with a proven ability to manage multiple complex projects and diverse stakeholders simultaneously to meet strict deadlines.
  • Adaptable teammate who thrives in a fast-paced startup environment and is comfortable helping build processes as the company grows
  • Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and client management tools.

Preferred Qualifications
  • Experience with land data, GIS, or real estate tech is a strong plus.
  • Experience in a high-growth startup environment is also a plus (or at least a hearty appetite to work in one!)

Apply