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Client Success Manager Jobs in Arkansas (NOW HIRING)

CEPRES

$130K - $167K/yr

Our clients use CEPRES to manage, analyze, and benchmark their private market investments, while ... We are seeking a VP Client Success & Retention (f/m/x) to lead CEPRES' global customer success ...

SPS Commerce

Customer Success Executive

Rogers, AR · On-site

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

Spscommerce

Customer Success Executive

Rogers, AR · Hybrid

$78K - $117K/yr

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a ... As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ...

City Wide Facility Solutions

Account Manager

Rogers, AR · On-site

At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (FSM) --our internal title for an Account Manager--who is ready to take ownership of client success and become the ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Arkansas

Client Success Manager information

See Arkansas salary details

$26.9K

$68.7K

$115.8K

How much do client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success manager in Arkansas is $68,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,200.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Arkansas?

The most popular types of Client Success jobs in Arkansas are:

What are popular job titles related to Client Success Manager jobs in Arkansas?

For Client Success Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Arkansas look for?

The top searched job categories for Client Success Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Client Success Manager jobs?

Cities in Arkansas with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Arkansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $68,686 per year, or $33 per hour.

VP Client Success & Retention (PE, Fintech) (f/m/x)

Cepres GmbH

England, AR • On-site

$130K - $167K/yr

Other

Re-posted yesterday

Job description


CEPRESis a leading and fast-growing digital investment platform for private capital markets-an asset class that has become increasingly important in global portfolios of sovereign wealth funds, insurance companies, pension plans, and other institutional investors. Our clients use CEPRES to manage, analyze, and benchmark their private market investments, while the platform connects thousands of professionals through one of the world's largest private investment networks.
CEPRES GmbH / Corp is headquartered in Munich and New York, with additional offices in Denver, Heidelberg, and several locations in the Middle East. Our team is incredibly diverse with over 20 nationalities globally. We value smart and innovative people who also work effectively in a team environment and who are global players.
About the Role:
We are seeking a VP Client Success & Retention (f/m/x) to lead CEPRES' global customer success organization and drive long-term value across our institutional client base.
This is a senior leadership role responsible for customer retention, adoption, expansion, and strategic client engagement across private equity firms, pension funds, sovereign wealth funds, insurance companies, asset managers, and other institutional investors. Working closely with Sales, Product, Data Delivery, Finance, and senior leadership, you will ensure clients realize measurable value from CEPRES solutions while supporting the company's continued growth.
The ideal candidate combines deep private markets expertise with a proven track record of leading customer-facing teams, managing executive-level relationships, and delivering commercial outcomes through client retention, renewals, cross-selling, and upselling initiatives.
Key Responsibilities
Customer Success Strategy & Leadership
  • Develop and execute the global Customer Success strategy, including customer segmentation, engagement models, retention initiatives, expansion programs, and operational scalability.
  • Build and lead a high-performing global Customer Success organization that puts client needs at the center of everything we do.
  • Mentor and develop customer-facing teams across multiple locations while fostering a culture of accountability, collaboration, and service excellence.
  • Establish and monitor key customer success KPIs, including retention, net revenue retention, adoption, customer health, and client satisfaction metrics.
  • Build scalable customer engagement frameworks that support CEPRES' continued growth and expansion.
Client Engagement & Relationship Management
  • Act as executive sponsor for CEPRES' most strategic client relationships, building trusted partnerships with senior stakeholders and ensuring clients realize measurable value from our solutions and data offerings.
  • Develop strong relationships with institutional investors, private equity firms, pension funds, sovereign wealth funds, insurance companies, and asset managers.
  • Represent the voice of the customer in strategic planning discussions and influence product roadmap priorities based on client needs and market trends.
  • Support pre-sales and client engagement activities by partnering with Sales during strategic client discussions and contract negotiations.
Commercial Growth & Retention
  • Own client retention, renewals, expansion, cross-selling, and upselling strategies, partnering closely with Sales leadership to maximize customer lifetime value and revenue growth.
  • Identify opportunities to increase client adoption, deepen strategic partnerships, and expand CEPRES' footprint within existing accounts.
Service Delivery & Operational Excellence
  • Oversee customer delivery, support operations, and service governance to ensure contractual commitments, SLAs, and customer expectations are consistently met or exceeded.
  • Partner with Finance to support effective invoicing, collections, and remediation plans for delinquent accounts.
Requirements
  • 10+ years of experience in customer success, account management, relationship management, or client services within financial services, fintech, financial software, data, or investment technology environments.
  • Experience leading global customer-facing teams and organizations.
  • Deep understanding of private markets, including Private Equity, Venture Capital, Private Credit, Infrastructure, Fund-of-Funds, and institutional investment workflows.
  • Experience in investment-related disciplines such as asset management, investment banking, consulting, accounting, audit, or financial services.
  • Experience working with enterprise B2B SaaS, financial software, data platforms, or investment technology solutions.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong project and operational management capabilities.
  • Customer-first mindset with a passion for delivering exceptional client experiences.
Benefits
  • Career Path in Private Markets Join a fast-growing company in one of the most dynamic areas of finance. You will learn from an international team, receive regular feedback, and have opportunities to grow your responsibilities over time.
  • Culture That Drives Ownership We value collaboration, transparency, and an entrepreneurial mindset-people who take initiative, deliver results, and support each other.
  • Commitment to Our People A diverse, inclusive, and international workplace with benefits and support designed to help you thrive.
  • Attractive compensation package that reflects your skills, contributions, and growth potential.

At CEPRES, we're committed to creating an inclusive environment for all. We celebrate diversity and encourage applicants from all backgrounds, experiences, and perspectives to apply.

Apply