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Client Success Expert Jobs in Georgia (NOW HIRING)

Zelis

Client Solutions Consultant

Atlanta, GA

As the subject matter expert (SME) for designated business units, the CSC drives product ... and success metrics. * Maintain and update client information by performing essential client ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Serve as the internal expert on how insurance and compliance requirements map to platform rules and ... a related client-facing role * Prior experience in an onboarding or implementation role

ValidiFI

Associate Product Manager

Alpharetta, GA · On-site

$80 - $100/hr

... matter expert to help scale and evolve ValidiFI's product offerings. Key responsibilities ... Sales, Client Success, and external partners. * Cross-Functional SDLC Support: Partner with ...

New

Evident ID

Customer Success Manager

Atlanta, GA · Remote

Serve as the internal expert on how insurance and compliance requirements map to platform rules and ... a related client-facing role * Prior experience in an onboarding or implementation role

Evident ID

Customer Success Manager

Atlanta, GA · Remote

Serve as the internal expert on how insurance and compliance requirements map to platform rules and ... a related client-facing role * Prior experience in an onboarding or implementation role

Evident ID

Customer Success Manager

Atlanta, GA · On-site

Serve as the internal expert on how insurance and compliance requirements map to platform rules and ... a related client-facing role * Prior experience in an onboarding or implementation role

Evident ID

Customer Success Manager

Atlanta, GA · On-site

Serve as the internal expert on how insurance and compliance requirements map to platform rules and ... a related client-facing role * Prior experience in an onboarding or implementation role

Wiggam Law

Senior Tax Attorney

Atlanta, GA · On-site

Your role goes beyond client success; it's about mentoring, refining strategies, and building a ... expert guidance on tax compliance and planning, helping clients navigate evolving tax laws. • ...

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Client Success Expert information

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are popular job titles related to Client Success Expert jobs in Georgia?

For Client Success Expert jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Client Success Expert jobs in Georgia look for?

The top searched job categories for Client Success Expert jobs in Georgia are:

Client Success Expert jobs near you

Sr. Engineer | Hybrid Cloud Architecture/VCF9

Trace3

Atlanta, GA • Hybrid

$100K - $138K/yr

Full-time

Re-posted 11 days ago

Job description

About the Role:

The Senior Engineer is responsible for leading the development and implementation of complex solutions that drive client success. This role combines advanced technical expertise with leadership skills to guide projects, mentor junior engineers, and ensure best practices are consistently applied. The Senior Engineer serves as a trusted advisor, influencing technical strategy, improving processes, and delivering scalable, high-quality solutions.

What you'll do:

  • Implement and document solutions based on defined requirements and architectural guidelines.
  • Implement enterprise solutions in collaboration with engineering and delivery teams.
  • Participate in system migrations, upgrades, integrations, and modernization initiatives.
  • Conduct solution assessments and assist with proof of concepts or pilots.
  • Ensure solutions align with organizational standards, best practices, and compliance requirements.
  • Troubleshoot technical challenges and recommend effective resolutions.
  • Collaborate with Architects to ensure architectural consistency across projects.
  • Develop technical documentation, diagrams, and deployment guides for project teams.
  • Provide technical support to delivery teams during implementation.
  • Stay current with emerging technologies and contribute to knowledge sharing within the team.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • 6+ years of professional technical experience preferably with 2-4 years of experience in solution design, or architecture roles.
  • Strong working knowledge of core IT domains:
    • Compute Platforms:
      • Dell PowerEdge, OpenManage
      • HPE Proliant DL/ML series, Synergy, OneView
      • Cisco UCS B-Series, X-Series, Intersight
    • Storage Solutions:
      • Pure Storage Flasharray / Flashblade
      • HPE Alletra, Primera
      • Dell PowerStore, PowerMax, PowerScale
      • NetApp
    • Virtualization Platforms:
      • Broadcom VMware VCF deployment/implementation experience required
      • Nutanix 
    • Backup and Disaster Recovery Platforms:
      • Veeam Backup & Replication
      • Cohesity
      • Rubrik
  • Broad technical expertise across multiple domains (e.g., hybrid cloud, distributed systems, security).
    • Relevant professional certifications preferred.
      • Broadcom VCF 9 Implementation
      • Nutanix Platform Expert (NPX) / Nutanix Certified Expert - Multicloud Infrastructure (NCX-MCI)
      • HPE Master ASE / HPE ASE - Compute Architect / HPE ASE - Storage Architect
      • Dell Technologies Certified Master, Dell Technologies Certified Specialist, Dell Technologies Certified Expert
      • Cisco UCS Design & Implementation Specialist
      • Pure Storage Certified Professional (PSCP)
      • NetApp Certified Storage Installation Engineer (NCSIE)
      • Veeam Certified Engineer (VMCE)
      • Cohesity Certified Technical Architect (CCTA)
      • Rubrik Certified System Administrator(RCSA)
  • Experience implementing enterprise solutions in real-world client or enterprise environments.
  • Experience contributing to technical assessments, designs or proofs of concept.
  • Solid problem-solving and analytical abilities.
  • Ability to approach client and sales requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
  • Strong written and verbal communication skills for documenting and presenting technical solutions.
  • Ability to work effectively in team-based environments with cross-functional stakeholders.
  • Highly organized and capable of managing multiple projects in dynamic environments.
  • Ability to travel if required.

Apply