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Client Success Executive Jobs in Chicago, IL (NOW HIRING)

UL Solutions

Customer Success Executive

Northbrook, IL · Hybrid

$148K - $182K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL

Customer Success Executive

Northbrook, IL · On-site

$78K - $106K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Northbrook, IL · Hybrid

$148K - $182K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Northbrook, IL · Hybrid

$148K - $182K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Digitas

Associate, Client Success

Chicago, IL · On-site

Associate, Client Success As an Associate, Client Success, you will play a key role in supporting ... You will partner closely with Account Executives, Client Services, Billing, and other cross ...

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

Become a trusted advisor for your clients by working closely with their executive leaders and day ... Client Success Manager | Client Success Coordinator | Client Services Representative | Customer ...

Epsilon

Associate, Client Success

Chicago, IL

You will partner closely with Account Executives, Client Services, Billing, and other cross ... The Associate, Client Success will thrive in a fast-paced, collaborative environment, gaining ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients ... 's of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on ...

Gordon Flesch Company

Client Success Associate

Chicago, IL · On-site

$27.50 - $30/hr

... Executive to drive maximum value from our solution and achieve their desired outcomes. They will ... Help develop and execute customer success plans tailored to each client's goals and business ...

Gordon Flesch Company

Client Success Associate

Chicago, IL · On-site

$27.50 - $30/hr

... Executive to drive maximum value from our solution and achieve their desired outcomes. They will ... Help develop and execute customer success plans tailored to each client's goals and business ...

Gordon Flesch Company

Client Success Associate

Chicago, IL · On-site

$27.50 - $30/hr

... Executive to drive maximum value from our solution and achieve their desired outcomes. They will ... Help develop and execute customer success plans tailored to each client's goals and business ...

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All JobsClient Success JobsClient Success Executive JobsClient Success Executive Jobs in Chicago, IL

Client Success Executive information

See Chicago, IL salary details

$47.9K

$97.4K

$146.8K

How much do client success executive jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client success executive in Chicago, IL is $97,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $107,100.00 per year, depending on experience, location, and employer.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

How much do client success executives make?

Client Success Executives typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and company size. Compensation may also include bonuses, commissions, or other incentives based on client retention and success metrics.

What is the role of a client success executive?

A client success executive is responsible for building strong relationships with clients, ensuring their needs are met, and helping them achieve their goals with the company's products or services. They often coordinate with sales, support, and account teams, using tools like CRM software to monitor client satisfaction and retention. The role requires excellent communication skills and a focus on customer satisfaction to promote long-term loyalty.

What are the most commonly searched types of Client Success jobs in Chicago, IL?

The most popular types of Client Success jobs in Chicago, IL are:

What are popular job titles related to Client Success Executive jobs in Chicago, IL?

For Client Success Executive jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Executive jobs in Chicago, IL look for?

The top searched job categories for Client Success Executive jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Client Success Executive jobs?

Cities near Chicago, IL with the most Client Success Executive job openings:

Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Chicago, IL as of August 2026, with employment types broken down into 73% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,448 per year, or $46.9 per hour.

Customer Success Executive

Northbrook, IL • Hybrid

UL Solutions
Professional, Scientific, and Technical Services • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

29th of 120 rated laboratories

Great coworkers

People enjoy working here

Good employer

Learn more about UL Solutionsexternal

$148K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.

  • Bachelor's degree in business, finance, or related field 

  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) 

  • 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR) 

  • Demonstrated ability to build and defend financial ROI models with executive audiences 

  • Track record of net revenue retention at or above 110% across a managed strategic portfolio 

  • Proven executive engagement experience: comfortable leading conversations with CSOs, CQOs, COOs, and equivalent senior leaders 

  • Strong analytical skills - ability to translate data into strategic narrative and executive-grade communication 

  • Experience in B2B SaaS; familiarity with enterprise procurement and renewal cycles 

  • Strong mastery of corporate financial concepts; familiarity with Customer Success platforms (PlanHat, Gainsight, or equivalent) preferred 

What you'll experience working for ULS 

UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. 

That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.  

This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. 

Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. 

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits. 

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visitUL.com 

What we offer:

Total Rewards:  We understand compensation is an important factor as you consider the next step in your career. The target annual pay range for this position is $148,500.00 - $182,250.00 which includes a base salary of $110,000. - $135,000. and 100% on target performance.  Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. 

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/17/27

#LI-JK3

#LI-Hybrid

  • Services a portfolio of 10-30 strategic accounts in the $150K-$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes 

  • Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums 

  • Develops three-year customer success roadmaps tied to each customer's stated business transformation agenda 

  • Runs quarterly value reviews that quantify hard and soft value using the customer's own metrics as the benchmark - not product status updates 

  • Produces executive-ready value summaries that customers use internally to justify and expand their investment with UL Solutions 

  • Maintains VP-and-above relationships with a minimum of two executive contacts per account; cultivates at least one C-suite contact where possible 

  • Contributes to or Leads Periodic Business Reviews (PBRs) as strategic alignment sessions with customer executives, supported by Sales, Product, Customer Success, and other functions as needed 

  • Brings market intelligence, competitive benchmarks, and industry insight to customer executive conversations 

  • Coaches customer champions on building internal business cases for expanded investment and broader UL Solutions adoption 

  • Contributes to a proactive 12-24 month expansion roadmap for every account, in collaboration with Sales 

  • Drives net revenue retention consistently at or above 110% across the managed portfolio 

  • Converts satisfied customers into reference accounts, advisory board members, and case study participants 

  • Synthesizes usage data, NPS, support history, and customer business performance into a coherent, data-driven account strategy 

  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices. 

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