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Client Success Coach Jobs in Oregon (NOW HIRING)

Ylopo

Client Success Manager

OR · On-site +1

$60K - $75K/yr

Undergraduate degree or relevant experience * 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad ...

Ylopo

Strategic Client Success Manager

OR · On-site +1

$70K - $80K/yr

We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients ... Team members well-suited to this role will have a track record of successfully coaching, advising ...

CreativeX

$90K - $100K/yr

About the role Join our Client Success team as an Enterprise Client Success Manager (CSM), where ... coaching to talk to a trained professional about career goals, relationships, and personal ...

Pillar Health Group

Job Coach

West Linn, OR · On-site

$21/hr

This role is hands-on, working directly at client job sites to teach skills, build confidence, and support long-term employment success. What You'll Do- Direct Job Coaching & Support * Provide one-on ...

Epiq

Client Services Senior Project Manager

Beaverton, OR · On-site

$105K - $115K/yr

Acts as a trusted advisor and advocate for client success. * Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership. * Assists leadership with resource ...

Epiq

Client Services Senior Project Manager

Beaverton, OR · On-site +1

$105K - $115K/yr

Acts as a trusted advisor and advocate for client success. * Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership. * Assists leadership with resource ...

Simplistic, LLC

Vice President of Account Management

OR · On-site +1

$175K - $190K/yr

Develop and continuously improve the systems that support long-term client success and revenue expansion. Lead and Develop the Account Director Team * Recruit, coach, and retain a high-performing ...

Pwc

MDM Senior Architect-Senior Manager

Portland, OR

$124K - $280K/yr

You motivate and coach others, coming together to solve complex problems. As you increase in ... You utilize your proficiency in MDM platforms and data management to drive client success and ...

Franklin Covey

Client Partner - Education

Salem, OR · On-site

$105/hr

... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ... Partner with coaches, implementation, and retention teams to support deal transitions and surface ...

Nucleus Global

Client Services Director

OR · On-site +1

Lead, coach, and develop Client Services team members, creating a collaborative, inclusive, and ... Proven success managing complex, strategic client relationships and serving as a trusted advisor to ...

Nucleus Global

Client Services Director

OR · On-site +1

Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and ... We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is ...

Nucleus Global

Client Services Director

OR · On-site +1

Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and ... We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is ...

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Client Success Coach information

What are the key skills and qualifications needed to thrive as a client success coach?

To thrive as a Client Success Coach, you need a solid understanding of customer relationship management, onboarding processes, and problem-solving, often backed by a degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and certifications in customer success methodologies are commonly required. Exceptional communication, active listening, and empathy help build strong client relationships and address concerns effectively. These skills and qualifications are essential for ensuring client satisfaction, fostering loyalty, and driving business growth.

How does a client success coach typically collaborate with other departments to ensure client satisfaction?

Client Success Coaches work closely with teams such as sales, product development, and customer support to address client needs holistically. They often act as a bridge, relaying client feedback to internal teams, coordinating onboarding processes, and ensuring any issues are resolved promptly. Regular communication and cross-functional meetings are common, allowing the coach to advocate for clients while aligning with company objectives. This collaboration is key to building long-term client relationships and driving continuous improvement.

What is the difference between Client Success Coach vs Customer Support Specialist?

AspectClient Success CoachCustomer Support Specialist
Required CredentialsRelevant experience, certifications in customer success or account management often preferredTechnical knowledge, customer service skills, sometimes certifications in support tools
Work EnvironmentProactive engagement, strategic planning, ongoing client relationship managementReactive problem-solving, technical troubleshooting, responding to customer inquiries
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retention and growthCommon across retail, telecom, tech, and service sectors handling support tickets

The main difference is that a Client Success Coach focuses on proactive relationship building and ensuring client success, while a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coach role emphasizes strategic engagement to foster long-term client satisfaction.

Is customer success a good career?

A career as a Client Success Coach involves helping clients achieve their goals, often requiring strong communication, problem-solving, and relationship management skills. It can be a rewarding role with opportunities for advancement in customer success, account management, or sales, and often involves working with customer success platforms and metrics. The field is growing as companies prioritize customer retention and satisfaction.

What is a client success coach?

A client success coach is a professional who helps clients achieve their goals by providing guidance, support, and education related to a company's products or services. They often work closely with clients to ensure satisfaction, retention, and successful use of offerings, utilizing communication skills and customer relationship management tools. This role typically requires strong interpersonal skills and knowledge of the company's solutions.

What are popular job titles related to Client Success Coach jobs in Oregon?

For Client Success Coach jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Client Success Coach jobs in Oregon look for?

The top searched job categories for Client Success Coach jobs in Oregon are:

Client Success Coach jobs near you
Infographic showing various Client Success Coach job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Success Manager

OR • On-site, Remote

Ylopo
Internet and IT • 11 - 50 employees
Learn more about Ylopoexternal

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management. 

Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.

What We're Looking For:

  • Undergraduate degree or relevant experience
  • 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
  • Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
  • Strong technical, organizational, and project coordination skills, alongside strong attention to detail
  • Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
  • Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
  • Positive demeanor, trustworthy character, and consistent work ethic
  • Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
  • Understanding of real estate and the real estate profession is a plus, but not necessary

Responsibilities:

  • Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
  • Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
  • Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
  • Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
  • Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
  • Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
  • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
  • Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
  • Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.
  • Learn the ins and outs of our product to become a subject matter expert, collaborating with sales, billing, marketing, international, and technical teams on special projects.

What Success Looks Like (KPIs):

  • Strong Net Revenue Retention (NRR) across your assigned client segment
  • Excellent Response times and Resolution skills
  • High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
  • Consistent product adoption and successful, well-documented issue de-escalation

Compensation: Compensation and full benefits include starting base pay from $60,000 to $75,000, with an incentive bonus potential of up to 25% of base salary OTE, depending on experience. Benefits include medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

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About Ylopo

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2013

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