Client Success Associate Jobs in Reston, VA (NOW HIRING)

Your future has many paths. Be ready for them all.

Toffler Associates is a future-focused strategic advisory firm that works with both government and commercial clients. Our Future Proof® business consulting approach makes us unique in the industry, helping global leaders understand how future shifts impact current decisions and empowering them to take advantage of opportunities, manage risk, and create value.

Our firm is seeking a Consulting Engagement Lead to join our growing team. This person will be working on strategic client projects, including those in the Aerospace and Defense, Energy and Utilities industries and various defense and civilian federal government agencies. In this role, you will oversee project planning, resource management, stakeholder engagement, and ensure the successful delivery of complex solutions. Additionally, you provide strategic insights which will contribute to business development initiatives. The expansion of client relationships and identification of new opportunities in your client spaces is critical to success in this role. With expertise in strategic analysis and risk planning, this person will manage project financials, budgeting, and forecasting, ensuring high-quality outputs that drive client success and organizational impact.

Your impact will include:

• Providing strategic insights that will contribute to business development initiatives
• Expanding client relationships and identifying new opportunities
• An expertise in analysis, strategy development and implementation, and risk planning
• Experience developing robust project plans and continuously managing project financials, budgeting, and forecasting
• Ensuring high-quality outputs that drive client success and organizational impact

You'll arrive equipped with:

• 5+ years of management consulting experience, including executive-level client engagement and leadership of high-performing teams
• Competent in AI tools (Copilot, ChatGPT, Gemini) and able to use AI to accelerate analysis, workflows, prototypes, and deliverables
• Must reside in and be willing to commute regularly within the Washington, DC metropolitan area; hybrid work environment anticipated, to include on-site and virtual locations
• U.S. citizenship (the nature of our work with the federal government limits our hiring to U.S. citizens)
• Ability to obtain and maintain up to a top-secret security clearance
• Bachelor's degree

Preferred Qualifications:

• Strategic thinker with strong systems thinking and first principles of reasoning
• Able to translate strategy to execution and own execution (work cross-functionally and across seniority levels within a client space to drive change, keeping relationships and culture in mind)
• Proven ability to bring structure to ambiguous and open-ended problems
• Strong executive presence with the ability to command a room and engage senior clients
• Confident facilitator able to guide discussions, manage conflict, and drive alignment
• Strong storyteller capable of creating compelling narratives, insights, and recommendations
• Relationship builder with strong client service orientation
• Strong analytical skills; comfortable with both quantitative and qualitative data
• Highly organized; able to manage multiple workstreams, deliverables, and internal/external expectations; can manage up
• Experience with managing complex team structures and project budgets
• Knowledge of key consulting frameworks and concepts (Mento Pyramid, MECE, Choice Cascade, 7S, Growth Share)
• Experience serving or working in a large corporate environment, including familiarity with strategy development and execution, organizational change, and processes
• Experience conducting qualitative and quantitative data analytics

Technical Skills:

• Strong PPT and Excel skills
• Skilled in Microsoft Power Platform (e.g., PowerBI, Power Automate, SharePoint)

Growth Expectations:

• Able to identify, frame, and scope problems across all consulting disciplines: strategy, operations, human capital, technology, and AI
• Confident engaging new people and building relationships across all levels
• Creative in identifying pathways into organizations, buyers, and influencers
• Comfortable shaping solution options and articulating value drivers
• Understanding of the full sales lifecycle and able to assist in developing proposals, estimates, and statements of work

We'll equip you with:

• A flexible, agile, and employee-driven workplace that will enable you to thrive as a well-balanced professional
• A fundamentally collaborative team that places a premium on transparent leadership and diversity of experience and thought
• A community of lifelong learners dedicated to engaging in rewarding and meaningful work
• A culture committed to interpersonal connection that will encourage you to leverage your existing relationships and invest in new ones
• An environment that is unconditionally inclusive across the many characteristics that make us all unique
• Competitive compensation and outstanding benefits

What sets Toffler Associates apart?

We are thinkers and doers. We connect dots to see what others don't and act on what we see. Drawing from our namesake and founding legacy-world-renowned futurists Alvin and Heidi Toffler-we provide clients with a perspective and strategic approach they cannot find anywhere else.

The Toffler Associates differentiator is our internal culture. When we say we are curious lifelong learners, we mean this ethos is baked into how we work. We successfully inspire our clients to speak truth to power because our own teams do it every day. We know how to help others engage in diverse thought because doing so is part of the Toffler Associates DNA.

We are looking for big thinkers with a bias for action. If you are interested in embarking on a journey with us to hone your curiosity, push your skills to the next level, help drive the firm's growth, and make a lasting contribution to something bigger than yourself, we encourage you to apply.

Toffler Associates, Inc. complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.