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Client Success Associate Jobs in Reston, VA (NOW HIRING)

B.F. Saul Company

Client Service Associate

Bethesda, MD

$15.50 - $21.50/hr

... and client success over everything else. From thematic investment management to estate and ... Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ...

B.F. Saul Company

Client Service Associate

Bethesda, MD · On-site

$15.50 - $21.50/hr

... and client success over everything else. From thematic investment management to estate and ... Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ...

B.F. Saul Company

Client Service Associate

Bethesda, MD

$15.50 - $21.50/hr

... and client success over everything else. From thematic investment management to estate and ... Essential Job Functions of a Client Service Associate: * Deliver exceptional service by ...

B.F. Saul Company

Client Services Team Assistant

Bethesda, MD · On-site

$18.50 - $25.50/hr

... and client success over everything else. From thematic investment management to estate and ... Serve as a back-up to Client Service Associates to ensure continuity of service. * Other duties and ...

B.F. Saul Company

Client Services Team Assistant

Bethesda, MD · On-site

$18.50 - $25.50/hr

... and client success over everything else. From thematic investment management to estate and ... Serve as a back-up to Client Service Associates to ensure continuity of service. * Other duties and ...

Venn

Client Services Associate

Washington, DC · On-site

$64K/yr

Client Services Associate Venn Strategies is a fast-paced, nationally recognized full-service ... Our track record of success is a function of our broad array of working relationships, our ...

Venn

Client Services Associate

Washington, DC

Client Services Associate Venn Strategies is a fast-paced, nationally recognized full-service ... Our track record of success is a function of our broad array of working relationships, our ...

Venn-Corp

Client Services Associate

Washington, DC · On-site

Client Services Associate Venn Strategies is a fast-paced, nationally recognized full-service ... Our track record of success is a function of our broad array of working relationships, our ...

RBC

Client Associate

Vienna, VA

$44K - $66K/yr

Client Associate/Registered Client Associate Embrace RBC Wealth Management's core values and ... success that is mutual. * A comprehensive Total Rewards Program include competitive compensation ...

Royal Bank of Canada

Client Associate

Vienna, VA · On-site

$44K - $66K/yr

As a Client Associate/Registered Client Associate, become a trusted resource to our clients ... success that is mutual. * A comprehensive Total Rewards Program include competitive compensation ...

RBC Capital Markets, LLC

Client Associate

Vienna, VA

$44K - $66K/yr

As a Client Associate/Registered Client Associate, become a trusted resource to our clients ... success that is mutual. * A comprehensive Total Rewards Program include competitive compensation ...

Royal Bank of Canada

Client Associate

Vienna, VA · On-site

$44K - $66K/yr

As a Client Associate/Registered Client Associate, become a trusted resource to our clients ... success that is mutual. * A comprehensive Total Rewards Program include competitive compensation ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Reston, VA

Client Success Associate information

See Reston, VA salary details

$19.2K

$55.1K

$96.8K

How much do client success associate jobs pay per year?

As of Jun 21, 2026, the average yearly pay for client success associate in Reston, VA is $55,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Reston, VA? The most popular types of Client Success jobs in Reston, VA are:
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What cities near Reston, VA are hiring for Client Success Associate jobs? Cities near Reston, VA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Associate Account Manager, SMB

Associate Account Manager, SMB

Leadership Connect

Washington, DC • Hybrid

$139K - $145K/yr

Full-time

Posted 20 days ago

Be an early applicant

Job description

Who are we?
At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role 

This Associate Account Director, SMB role is responsible for seamless renewals on any Small and Medium Business (SMB) accounts by fielding client responses effectively, tracking and updating SMB account notes/documentation in Salesforce, and partnering with Sales Operations in scale renewal projects. This role blends high volume, strategic account management skills with the engagement focus and product value positioning of client success. This role will report to the Sales Operations Team, working closely with Sales Leadership and Client Success.  

Core Functions of the Role:

  • Own 100-150  SMB accounts, including their renewal processes, account planning, Salesforce opportunity updates and notes, and meetings with clients to discuss renewals, auto-renewals, and client concerns 

  • Maintain strong documentation processes, reviewing client renewals ahead of auto-renewal or client confirmation, uploading client agreements to SharePoint, and documenting all renewal conversations in Salesforce 

  • Partner with Sales Operations for any contract updates or amendments  

  • Map out all renewal planning for SMB accounts, including client engagement ahead of renewal, navigating price increases and potential client pushback during the renewal process, and ensure smooth completion of all SMB renewal processes, including appropriate client billing contacts and any liaison needed with LC Finance 

  • Support client retention efforts, including partnering with Client Success to onboard new users within a client license, meeting with client decision-makers on product value positioning, and identifying upsell opportunities or churn risk within SMB clients 

  • Leverage Client Success to gain valuable client usage patterns that support the renewal process and support healthy account practices in collaboration with Client Success (activating/deactivating users, identifying new SMB accounts unassigned to CS, etc.)  

About You:

  • 2+ years of high-volume account management experience, ideally in a B2B subscription business model, focused on the retention and renewal of a larger client base 

  • Bachelor’s degree in Business Administration, Public Policy, Marketing, or any related discipline 

  • Highly organized account planning experience and driven by a strategic plan to address the needs of a larger (100+) SMB client base  

  • Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk to sales leadership 

  • Client-focused communication skills with experience handling client cancel conversations, value positioning experience, and a track record of winning back business that could have been lost  

  • Strong partnership skills with Client Success teams, leveraging their insights and abilities to reach most users to strengthen the business case for renewal, including using usage data to tell the story of strong value to a client 

What is it like to work here?
We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
 
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
 
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
 
Want to join our amazing team?
 
Benefits/Rewards:
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
 
If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
 
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.