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Client Success Associate Jobs in North Carolina (NOW HIRING)

botsplash

Client Success Associate

Charlotte, NC

Client Success Associate US - Charlotte Business Team Full time Salary We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners ...

Catapult

Client Success Associate

Greensboro, NC · On-site

$50K/yr

We're hiring a Client Success Associate to own client relationships and help our customers get the most out of their IT investments. This is not transactional sales-it's long-term partnership ...

Catapult

Client Success Associate

Greensboro, NC · On-site

$50K/yr

We're hiring a Client Success Associate to own client relationships and help our customers get the most out of their IT investments. This is not transactional sales-it's long-term partnership ...

Catapult

Client Success Associate

Greensboro, NC

$50K/yr

We're hiring a Client Success Associate to own client relationships and help our customers get the most out of their IT investments. This is not transactional sales-it's long-term partnership ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for ... Requirements: * BS or Associate Degree with a minimum of 3 years of experience in a customer ...

K4Connect

Client Success Manager

Raleigh, NC

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for ... Requirements: * BS or Associate Degree with a minimum of 3 years of experience in a customer ...

Wolters Kluwer

Customer Success Associate

Raleigh, NC

$34.30K - $57.40K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Schedule and lead client meetings to discuss ongoing projects, as needed * Ensure that the ...

Compass Group

CLIENT SUCCSS DIRECTOR - REMOTE

Charlotte, NC · Remote

$110K - $130K/yr

CLIENT SUCCESS DIRECTOR - REMOTE Salary: $110,000 - $130,000 Other Forms of Compensation: Yearly ... By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing ...

Franklin Covey

SMB Client Partner

Raleigh, NC · Remote

$110/hr

With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with ... Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, SMB Accounts ...

Vanguard Group

Client Relationship Associate

Charlotte, NC · On-site

$74.50K - $77.50K/yr

If you have a passion for serving others, building your skillset, and giving every investor the best chance for investment success, join our team of "crew" as a Client Relationship Associate! At ...

Vangard, Inc.

Client Relationship Associate

Charlotte, NC · On-site

$74.50K - $77.50K/yr

If you have a passion for serving others, building your skillset, and giving every investor the best chance for investment success, join our team of "crew" as a Client Relationship Associate! At ...

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Client Success Associate information

See North Carolina salary details

$16.8K

$48.2K

$84.5K

How much do client success associate jobs pay per year?

As of May 28, 2026, the average yearly pay for client success associate in North Carolina is $48,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in North Carolina? The most popular types of Client Success jobs in North Carolina are:
What are popular job titles related to Client Success Associate jobs in North Carolina? For Client Success Associate jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in North Carolina look for? The top searched job categories for Client Success Associate jobs in North Carolina are:
What cities in North Carolina are hiring for Client Success Associate jobs? Cities in North Carolina with the most Client Success Associate job openings:
Client Success Associate jobs near you
Client Success Associate

Client Success Associate

botsplash

Charlotte, NC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 hours ago

Job description

Client Success Associate

US - Charlotte

Business Team

Full time

Salary

Job Description

We are seeking a passionate, driven, and customer-focused Client Success Associate to join our growing team. Botsplash partners with clients across the lending, fintech, and automotive industries, helping them deliver best-in-class digital engagement experiences.

The ideal candidate is someone who genuinely enjoys working with customers, thrives on solving problems, and is motivated to uncover opportunities that help clients grow. This role will play a key part in building strong, long-term relationships by serving as a trusted point of contact, guiding customers through platform best practices, and helping resolve issues alongside our internal teams.

If you're enthusiastic about technology, energized by client interaction, and excited to make an impact, we'd love to meet you.

Responsibilities
  • Guide new customers through implementation and training, ensuring their success with Botsplash
  • Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
  • Attend weekly client calls and review performance metrics
  • Act as the voice of the customer by relaying feedback and pain points
  • Create reports to show progress and inform strategy.
  • Monitor customer health and progress, identify risks of churn
  • Manage support inquiries and tickets
  • Work closely with the Dev/Product team to prepare a roadmap
  • Understand and implement client API integrations and assist with API integration projects
  • Look for opportunities for account growth through upselling or cross-selling.
Requirements
  • Hands on with technology change requests and system setup
  • Strong verbal and written communication skills
  • Strong research and analytical skills and problem-solving ability
  • Must be responsive, pro-active, enthusiastic, and adaptable
  • Genuine interest in technology and business with the desire to learn more
  • Previous internship experience in related role is a plus
Benefits
  • Medical, Dental, Vision and Life Insurance
  • Training and Education Allowance
  • Paid time off
  • Company observed Federal Holidays
  • 401K plan with matching
About Botsplash

At Botsplash, our goal is to help our enterprise clients "Be Where Their Customers Are". Our Software-as-a-Service platform helps businesses manage conversations and engagements with their customers across multiple digital channels – SMS, Website Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the Charlotte, NC area. Our clients are in Fintech, Lending, Insurance, Education and Auto industries.

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