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Client Success Associate Jobs in Kentucky (NOW HIRING)

ADP

Client Service Manager

Louisville, KY · On-site

If success motivates you, you belong at ADP. We strive for every interaction to be driven by our ... Provides mentoring - constructive feedback to new associates on a consistent basis. * Effectively ...

ADP

Client Service Manager

Louisville, KY · On-site

If success motivates you, you belong at ADP. We strive for every interaction to be driven by our ... Provides mentoring - constructive feedback to new associates on a consistent basis. * Effectively ...

Hansoninc

Deputy CAD Administrator

Louisville, KY · On-site +1

$50/hr

  • Medical

  • Retirement

The belief in sustainability within our company's practices creates a focus on client success and ... Associate degree or higher in CAD, Engineering Technology, Drafting, or related field (or ...

Pearson

Advanced Associate, Customer Service

Frankfort, KY · On-site

$12.50 - $17.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... * 2+ years of experience in client support, customer success, or operations. * Strong ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Kentucky

Client Success Associate information

See Kentucky salary details

$16.1K

$46K

$80.8K

How much do client success associate jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success associate in Kentucky is $46,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $56,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

What are the most commonly searched types of Client Success jobs in Kentucky?

The most popular types of Client Success jobs in Kentucky are:

What are popular job titles related to Client Success Associate jobs in Kentucky?

For Client Success Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Kentucky look for?

The top searched job categories for Client Success Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Client Success Associate jobs?

Cities in Kentucky with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Kentucky as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $46,024 per year, or $22.1 per hour.

Client Service Manager

ADP

Louisville, KY • On-site

Full-time

Posted 28 days ago

Job description

ADP is hiring a Client Service Manager III. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Proactively discuss and/or support products and services, and plan design with plan sponsors.
  • Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
  • Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
  • Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
  • Request employee education workshops and literature
  • Conduct and/or support in-person Annual Plan
  • Reviews for all plans with assets greater than $10m.
  • Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
  • Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
  • Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
  • Monitor plan documents for adherence to applicable rules and regulations.
  • Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Monitor profitability of clients and recommend appropriate revenue generating products and services.
  • Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
  • Provides mentoring - constructive feedback to new associates on a consistent basis.
  • Effectively handles escalated calls.
  • Assists in phone monitoring duties.
  • Proactively assists with critical clients.
  • Coordinates and peer reviews plan changes and acquisitions.
  • Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
  • Takes part in disaster recovery testing and provides feedback on system enhancements
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • 3 to 5 Years of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • ASPPA QKA PREFERRED
  • Minimum of 2 years of successful experience as a Client Service Manager II (or equivalent DC plan administration experience).
  • Demonstrates strong oral/written communication skills.
  • Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
  • Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
  • Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills.
  • Strong time-mgmt, organization and problem solving skills.
  • Demonstrates strong presentation skills.
  • Ability to coordinate and take the lead on conference calls.
  • Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.

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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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