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Client Success Agent Jobs in Chicago, IL (NOW HIRING)

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Client Success Agent information

See Chicago, IL salary details

$11

$24

$48

How much do client success agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client success agent in Chicago, IL is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.01 per hour, depending on experience, location, and employer.

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are popular job titles related to Client Success Agent jobs in Chicago, IL? For Client Success Agent jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Client Success Agent jobs in Chicago, IL look for? The top searched job categories for Client Success Agent jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Client Success Agent jobs? Cities near Chicago, IL with the most Client Success Agent job openings:
Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $51,887 per year, or $24.9 per hour.

Team Lead - Customer Service & Sales

AO Globe Life

Naperville, IL • On-site, Remote

Full-time

Medical, Dental, Life

Re-posted 24 days ago

Job description

AO Globe Life is Hiring: Your Path to Unlimited Growth Starts Here!
At AO Globe Life, we're dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families' futures. We're looking for a customer-first representative to join our dynamic Illinois team. If you're passionate about delighting customers and driven to excel, this is the opportunity you've been waiting for!
What You'll Do:
  • Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.
  • Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
  • Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.
  • Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.
  • Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

Why AO Globe Life?
  • Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team-empowering you to achieve a healthy work-life balance.
  • Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. Plus, enjoy the perks of a unionized position with potential stock options.
  • World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors. We provide all the tools you need to succeed from day one.
  • Career Growth & Advancement: Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you'll have the opportunity to transition into management and leadership roles.
  • Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success.

What We're Looking For:
  • Experience: 1-2 years of proven experience in supporting client success, preferably in a customer service setting.
  • Communication Skills: Excellent written and verbal communication abilities.
  • Problem Solver: A positive, proactive attitude with the capacity to address and resolve customer issues effectively.
  • Customer-Centric: A passion for delivering exceptional service and delighting customers at every interaction.
  • Organized: Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.

Ready to Ignite Your Career?
Join AO Globe Life and be part of a team where your career truly makes a difference. Apply now to start your journey with us-where you begin as an agent and customer service representative in the life insurance industry and grow into a future leader in management. All interviews are conducted via Zoom for your convenience and safety.
Apply Today and Transform Your Future with AO Globe Life!

Apply