... client retention, and attaining profit goals. Key Responsibilities: * Actively pursues and secures ... We look forward to welcoming individuals with a passion for growth and a drive for success to this ...
... client retention, and attaining profit goals. Key Responsibilities: * Actively pursues and secures ... We look forward to welcoming individuals with a passion for growth and a drive for success to this ...
... client retention, and attaining profit goals. Key Responsibilities: * Actively pursues and secures ... We look forward to welcoming individuals with a passion for growth and a drive for success to this ...
Quick apply
... client retention, and attaining profit goals. Key Responsibilities: * Actively pursues and secures ... We look forward to welcoming individuals with a passion for growth and a drive for success to this ...
... success. Key Responsibilities: * Client Consultation: Engage with clients to understand their ... Caleb Jump is a General Agent of NM and not in legal partnership with NM, or its subsidiaries.
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... success. Key Responsibilities: * Client Consultation: Engage with clients to understand their ... Caleb Jump is a General Agent of NM and not in legal partnership with NM, or its subsidiaries.
Account Representative - State Farm Agent Team Member
Decatur, IL · On-site
$35K - $50K/yr
As Account Representative with our agency, your attention to detail, dedication to client relations ... team as we build success together. RESPONSIBILITIES: * Establish customer relationships and ...
Account Representative - State Farm Agent Team Member
Decatur, IL · On-site
$35K - $50K/yr
As Account Representative with our agency, your attention to detail, dedication to client relations ... team as we build success together. RESPONSIBILITIES: * Establish customer relationships and ...
Client Success Agent information
See Decatur, IL salary details
$11.19 - $14.35
9% of jobs
$17.07 is the 25th percentile. Wages below this are outliers.
$14.35 - $17.51
19% of jobs
The median wage is $20.27 / hr.
$17.51 - $20.67
26% of jobs
$23.36 is the 75th percentile. Wages above this are outliers.
$20.67 - $23.83
26% of jobs
$23.83 - $26.98
11% of jobs
$26.98 - $30.14
4% of jobs
$30.14 - $33.30
3% of jobs
$33.30 - $36.46
2% of jobs
$36.46 - $39.62
0% of jobs
$39.62 - $42.78
0% of jobs
$42.78 - $45.93
1% of jobs
$11
$23
$45
How much do client success agent jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for client success agent in Decatur, IL is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.47 per hour, depending on experience, location, and employer.
What is a client success agent?
A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.
What are some common challenges faced by client success agents and how can they be addressed?
Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.
Is client success a good career?
A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.
What are the key skills and qualifications needed to thrive as a client success agent?
To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.
What is the difference between Client Success Agent vs Customer Support Specialist?
| Aspect | Client Success Agent | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often high school diploma or equivalent; technical knowledge may be preferred |
| Work Environment | Proactive engagement, building long-term client relationships | Reactive support, resolving immediate customer issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries focusing on retention | Common across retail, telecom, and tech sectors for troubleshooting |
The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.
What does a client success agent do?
A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are popular job titles related to Client Success Agent jobs in Decatur, IL? For Client Success Agent jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Client Success Agent jobs in Decatur, IL look for? The top searched job categories for Client Success Agent jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Client Success Agent jobs? Cities near Decatur, IL with the most Client Success Agent job openings:
Contractor
Re-posted 8 days ago
Job description
At Aflac we will offer training to unlicensed individuals, enabling them to obtain an insurance license and enter one of the rapidly expanding industries. This role plays a pivotal part in realizing the sales objectives of the agency or specialized department. These objectives, as communicated by the agent, encompass both short-term and long-term growth targets. Key responsibilities include generating new business, identifying opportunities for cross-selling, delivering exceptional customer service, ensuring client retention, and attaining profit goals.
Key Responsibilities:
- Actively pursues and secures new business opportunities for the specialized department.
- Collaborates closely with the agent or operations manager to determine optimal coverage solutions for clients.
- Maintains awareness of new products and initiatives, actively pursuing personal and professional development.
- Cultivates and nurtures strong agency relationships with existing clients.
- Achieves production requirements and goals established by the agent or agency manager.
- Maintains comprehensive monthly sales records, sharing them with the agent or operations manager for evaluation.
Skills and Qualities:
- Demonstrates effective communication skills.
- Exhibits strong customer service abilities.
- Possesses proficiency in computer skills.
- While preferred, sales experience is not mandatory.
We look forward to welcoming individuals with a passion for growth and a drive for success to this dynamic role.
This is not a salaried position. Aflac sales agents earn commissions, bonuses, residual income, and stock.
[1]Aflac sales agents are independent agents and are not Aflac employees. The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation.
Aflac's family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999. Continental American Insurance Company | Columbia, SC.
Employment Type: CONTRACTOR