ZipRecruiter

Log In

1

Client Success Advisor Jobs in Virginia (NOW HIRING)

Trucordia

Private Client Advisor

Fairfax, VA

... long-term success. * Continually manages a book of business to support high renewal rates ... Collaborates with Client Service to analyze renewal business and place new business accounts.

Trucordia

Private Client Advisor

Fairfax, VA · On-site

... long-term success. * Continually manages a book of business to support high renewal rates ... Collaborates with Client Service to analyze renewal business and place new business accounts.

Bank of America

Private Client Advisor II

Mclean, VA · On-site

... shared success. This includes attracting and developing exceptional talent, recognizing and ... with client needs * Advocates for clients and prospects as their trusted advisor, providing ...

Valentino Fashion Group

$20 - $22/hr

As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique. This position offers a pay range of $20-$22 per hour, plus ...

previous pagenext page

Showing results 21-40

All JobsClient Success Advisor JobsClient Success Advisor Jobs in Virginia

Client Success Advisor information

See Virginia salary details

$20.8K

$50.9K

$85.3K

How much do client success advisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success advisor in Virginia is $50,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $58,000.00 per year, depending on experience, location, and employer.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.
What are popular job titles related to Client Success Advisor jobs in Virginia? For Client Success Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Advisor jobs in Virginia look for? The top searched job categories for Client Success Advisor jobs in Virginia are:
What cities in Virginia are hiring for Client Success Advisor jobs? Cities in Virginia with the most Client Success Advisor job openings:
Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $50,869 per year, or $24.5 per hour.

Client Services, Consultant (Public Sector)

Medallia

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role:
At Medallia, we don't just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
  • Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
  • Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value-optimizing processes and improving key performance indicators (KPIs) through the platform.
  • Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
  • Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
  • Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia's capabilities with the long-term visions of the world's most influential brands.
  • Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes

Qualifications
Minimum Qualifications:
  • 1+ years of experience in a client-facing, technical, professional services or closely related role
  • Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
  • Experience managing, supporting, or delivering professional services or technology projects for US Federal agencies
  • Ability to obtain clearnace

Preferred Qualifications:
  • Technical experience including Javascript, HTML, XML
  • Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
  • High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
  • Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
  • Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
  • Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
  • Ability to understand, synthesize, and translate between business problems and technical concepts

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $60,000-$80,000. This position is bonus eligable. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Apply