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Client Services Representative Ii Jobs (NOW HIRING)

Openforce

Client Services Representative II

Scottsdale, AZ · On-site

$16.25 - $22.25/hr

Client Services Representative II Making your next move count At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this SaaS (Software ...

Bank of America

Client Services Representative II

Phoenix, AZ · On-site

$15.25 - $20.75/hr

Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen ...

Bank of America

Client Services Representative II

Phoenix, AZ · On-site

$15.25 - $20.75/hr

Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen ...

Bank of America

Client Services Representative II

Phoenix, AZ · On-site

$16 - $21.50/hr

Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen ...

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Client Services Representative Ii information

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How much do client services representative ii jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for client services representative ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Client Services Representative II vs Customer Support Specialist?

AspectClient Services Representative IICustomer Support Specialist
CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; relevant certifications optional
Work EnvironmentOffice setting, client interaction, account managementCall centers, online support, technical troubleshooting
Employer & IndustryFinancial, telecom, insurance sectorsRetail, tech, e-commerce industries
Search & Comparison IntentCustomer account management, client communicationTechnical support, issue resolution

The main difference is that Client Services Representative II typically handles account management and client communication in a professional setting, often within financial or telecom industries. Customer Support Specialist focuses more on technical troubleshooting and resolving customer issues, often in retail or tech sectors. Both roles require strong communication skills but differ in their primary responsibilities and work environments.

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Client Services Representative Ii jobs near you
Infographic showing various Client Services Representative Ii job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Services Representative II

Scottsdale, AZ • On-site

Openforce
Software Development • 11 - 50 employees
Learn more about Openforceexternal

$16.25 - $22.25/hr

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Job Description: Client Services Representative II 

Making your next move count 

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this SaaS (Software as a Service) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service, and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Once a start-up, Openforce has matured into a professional organization that delivers high-quality, innovative technology and service solutions to customers. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention. 

Job Purpose: Client Services Representatives partners with and ensures the long-term success of Openforce Clients by addressing client needs via phone, and email. 

General Summary: This role ensures our clients have a seamless experience with our platform by providing proactive support, troubleshooting issues, and advocating for client needs. The Client Services Representative will build relationships, resolve roadblocks, and collaborate with internal teams to deliver solutions that enhance the client experience. 

Job Duties:  

  • Build and maintain relationships with client stakeholders; communicate effectively with clients via phone, email, and chat, including de-escalation if needed 

  • Manage client contacts and profile data in internal systems, ensuring accuracy and completeness 

  • Support clients with vendor enrollment and onboarding efforts 

  • Walk clients through troubleshooting and system functionality to support their needs; provide system testing and internal troubleshooting as needed to support system updates 

  • Provide input into Knowledge Base materials and department processes to improve client self-service options 

  • Intake system issues, create Jira tickets, escalate concerns promptly, and provide consistent follow-up until resolution 

  • Collaborate cross-functionally to solve client issues and improve product functionality 

  • Identify and analyze client feedback and support trends to recommend process improvements 

  • Proactively engage with clients to ensure product adoption and identify opportunities to enhance their experience 

  • Special projects to support the company mission, product development, and/or clients as needed 

Education and Other Requirements:  

  • High School diploma or equivalent, required 

  • 3+ years of experience in a client-facing or customer support role within a software or SaaS company, highly preferred 

  • Technical acumen and curiosity with the ability to diagnose and resolve issues 

  • Proficient communication and relationship-building skills 

  • Experience with CRM systems, ticketing platforms, and customer service tools preferred 

The Perks 

  • Continued training and career development 

  • Full Benefits Package including medical, dental, vision and 401k 

  • Vacation and Holiday Pay 

Job Type: Non-Exempt, Full Time 

Salary: Hourly, DOE 

Travel: As Needed 

Passion, excellence, respect, accountability, and having fun are just the beginning.Openforce believes that our culture is at the core part of what makes us successful. We are looking for someone who understands good culture and will help shape it as it evolves. 

Apply