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Client Services Representative Ii Jobs (NOW HIRING)

Hibu

Client Services Representative

Cedar Rapids, IA · Hybrid

$15.75 - $21.25/hr

A Client Services Representative is responsible for answering calls from Client's and Sales ... Minimum of 2 years' billing and/or client facing experience preferred. * Microsoft (Excel, Word ...

Integrityfex

Client Services Representative

Marquette, MI · Remote

$15.50 - $21/hr

Client Services Representative **Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet ...

New

National Veterinary Associates

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

Radial Inc.

Client Services Representative

Brownsburg, IN · On-site

$52K - $89K/yr

Client Services Representative Job Number: JO-2606-11301 Location (City, State): Brownsburg, IN Employee Group: Regular Shift: Day Travel: 5% Site Name: Indianapolis Fulfillment Center Is Remote ...

NVA

Client Services Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Client Service Representative (CSR) Seeking a Change? Love Animals? Ready to Grow Your Career? For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary ...

NVA

Client Services Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Client Service Representative (CSR) Seeking a Change? Love Animals? Ready to Grow Your Career? For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary ...

Radial Inc.

Client Services Representative

Louisville, KY · On-site

$50K - $85K/yr

Client Services Representative Job Number: JO-2607-11328 Location (City, State): Louisville, KY Employee Group: Regular Shift: Day Travel: 0% Site Name: Louisville Dist Center 7601 Is Remote Eligible:

Radial Inc.

Client Services Representative

Burlington, NJ · On-site

$57K - $98K/yr

Client Services Representative Job Number: JO-2607-11319 Location (City, State): Burlington, NJ Employee Group: Regular Shift: Day Travel: 0% Site Name: Burlington Is Remote Eligible: No Pay: $57,970 ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Client Service Representative (CSR) East Brook Animal Hospital Full-Time Veterinary Receptionist / Client Service Representative Are you an experienced customer service professional who loves animals ...

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Client Services Representative Ii information

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How much do client services representative ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client services representative ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Client Services Representative II vs Customer Support Specialist?

AspectClient Services Representative IICustomer Support Specialist
CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; relevant certifications optional
Work EnvironmentOffice setting, client interaction, account managementCall centers, online support, technical troubleshooting
Employer & IndustryFinancial, telecom, insurance sectorsRetail, tech, e-commerce industries
Search & Comparison IntentCustomer account management, client communicationTechnical support, issue resolution

The main difference is that Client Services Representative II typically handles account management and client communication in a professional setting, often within financial or telecom industries. Customer Support Specialist focuses more on technical troubleshooting and resolving customer issues, often in retail or tech sectors. Both roles require strong communication skills but differ in their primary responsibilities and work environments.

More about Client Services Representative Ii jobs
What cities are hiring for Client Services Representative Ii jobs? Cities with the most Client Services Representative Ii job openings:
What states have the most Client Services Representative Ii jobs? States with the most job openings for Client Services Representative Ii jobs include:
What job categories do people searching Client Services Representative Ii jobs look for? The top searched job categories for Client Services Representative Ii jobs are:
Client Services Representative Ii jobs near you
Infographic showing various Client Services Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Client Services Representative

Hibu

Cedar Rapids, IA • Hybrid

$15.75 - $21.25/hr

Full-time

Re-posted yesterday

Hibu rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

14th of 50 rated marketing agency

Job description

Job Requirements

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products.  A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.


A Client Services Representative is responsible for answering calls from Client’s and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle. A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients’ account information is accurate and updated when necessary. Clients’ information is vital as it directly impacts clients’ billing and financial reporting.


Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:

  • Handle appropriate calls as one-call resolutions to increase client satisfaction.
  • Must be knowledgeable of Hibu processes and policies.
  • Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
  • Conducts a thorough investigation into every claim concern.
  • Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
  • Research clients’ billing issues and take any specific action required as well as ascertain why the problem occurred.
  • Resolve inquiries in a timely manner, adhering to department specific standards.
  • Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
  • Must get appropriate approvals following the Client Services Authority Levels.
  • Handles miscellaneous duties as required.

Competencies / Critical Skills:

  • Knowledgeable of Hibu processes and policies.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and multi-task.
  • Strong resolution & negotiation skills.
  • Excellent organizational skills and must be detail oriented.
  • Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Experience, Qualifications, Technical Requirements, Education:

  • Minimum of 2 years’ billing and/or client facing experience preferred.
  • Microsoft (Excel, Word, Outlook).
  • Strong communication skills, verbal and written.
  • Strong analytical skills.
  • Ability to prioritize without direct supervision.
  • Excellent customer service skills.

 Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.

Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability




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