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Client Services Program Manager Jobs in Ohio (NOW HIRING)

Vision to Learn

Program Manager

Columbus, OH · On-site

$70K - $80K/yr

Program Manager LOCATION: Columbus REPORTS TO: Director of Operations COMPENSATION: $70,000-$80,000 ... We approach our work with a value system of service excellence, empathy, integrity, open ...

Vision-to-Learn

Program Manager

Columbus, OH · On-site

$70K - $80K/yr

Program Manager LOCATION: Columbus REPORTS TO: Director of Operations COMPENSATION: $70,000-$80,000 ... We approach our work with a value system of service excellence, empathy, integrity, open ...

Concept Plus, LLC

Program Manager

Dayton, OH · On-site

The program's purpose is to build, integrate, and sustain Oracle eBusiness applications hosted on ... Agile Execution & Service Management * Ensure contractor alignment to Integrated Team Structures ...

Concept Plus

Program Manager

Dayton, OH · On-site

The program's purpose is to build, integrate, and sustain Oracle eBusiness applications hosted on ... Agile Execution & Service Management * Ensure contractor alignment to Integrated Team Structures ...

The Affinity Center Inc

Be Seen First

Client Services Coordinator

Cincinnati, OH · On-site

$44K - $47K/yr

In this role, you will manage complex patient care workflows while ensuring seamless communication ... office programs and EHR experience strongly preferred, -Understanding of HIPAA rules and ...

Concept Plus

Program Manager

Dayton, OH · On-site

The program's purpose is to build, integrate, and sustain Oracle eBusiness applications hosted on ... Agile Execution & Service Management * Ensure contractor alignment to Integrated Team Structures ...

The Affinity Center Inc

Be Seen First

Client Services Coordinator

Cincinnati, OH · On-site

$44K - $47K/yr

In this role, you will manage complex patient care workflows while ensuring seamless communication ... office programs and EHR experience strongly preferred, -Understanding of HIPAA rules and ...

Acrisure

Sr. Program Manager

Grandview Heights, OH

$100K - $140K/yr

Drive alignment across cross-functional teams (operations, technology, client service, business) * Identifyand manage program-level risks, dependencies, and issues, driving resolution * Provide ...

Venteon

Program Manager

Cincinnati, OH · On-site

Program Manager Minimum 5 Years of experience in a Program Management role within Aerospace ... We will always contact you before submitting your resume to our client(s) for review. If you do not ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Ohio

Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Ohio are hiring for Client Services Program Manager jobs?

Cities in Ohio with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Client Services Facilitator

Cleveland, OH

Evergreen Business Services - Green City Growers - Evergreen Cooperative Laundry
See more jobs at Evergreen Business Services - Green City Growers - Evergreen Cooperative Laundryexternal

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

Company: Evergreen Cooperative Laundry
Location: Cleveland, OH
Position: Client Services Facilitator
Compensation: $18 - $24 Hourly
To Apply: Visit our website at evgoh.com/careers
Position Summary
The Client Services Facilitator serves as the primary point of contact for all incoming communications to the EBS/ECL offices related to customer inquiries. This role is responsible for managing phone and email communications, directing customer inquiries to the appropriate team members, and ensuring timely, accurate,and professional communication between clients and internal departments. While this is primarily an office-based position with limited face-to-face interaction, it requires frequent and effective communication with both clientand staff.
The ideal candidate is highly organized, customer-focused, and consistently demonstrates a positive, professional demeanor. Success in this role requires strong attention to detail, excellent multitasking abilities, and Advanced Microsoft Excel skills, along with experience in order of entry, inventory management, and customer service processes, are highly preferred.
Benefits: Medical, Dental, Vision, 401k Match, Supplemental Insurances offered, Life Insurance, Short and Long Term Disability Insurance
Key Responsibilities
  • Answer and manage all incoming phone calls and emails with professionalism, timeliness, and a positive, client-focused approach
  • Route client issues, concerns, and service requests to the appropriate internal contact
  • Maintain and update a comprehensive client contact list in a shared database
  • Frequently performs multiple tasks within ControlTex/ Cube control process
  • Utilize ControlTex for tracking, updating, and managing client orders and service needs
  • Support database management, ensuring all client and operational data is accurate and up to date
  • Develop an extensive knowledge of driver routes and delivery schedules to assist with client inquiries
  • Escalate emergent issues including disruptions to leadership immediately as a priority

Qualifications
  • High school diploma or equivalent required
  • 1–3 years of experience in client service, call center, or administrative support preferred
Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under applicable law.

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