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Client Services Program Manager Jobs in Ohio (NOW HIRING)

Best Behavioral Health

Program Manager

Cincinnati, OH · On-site

The Program Manager ensures the successful delivery of high-quality services by providing ... Monitoring and verifying services provided to each client to determine quality and effectiveness of ...

Best Behavioral Health

Program Manager

Cincinnati, OH · On-site

The Program Manager ensures the successful delivery of high-quality services by providing ... Monitoring and verifying services provided to each client to determine quality and effectiveness of ...

Best Behavioral Health

Program Manager

Cincinnati, OH · On-site

The Program Manager ensures the successful delivery of high-quality services by providing ... Monitoring and verifying services provided to each client to determine quality and effectiveness of ...

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Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Ohio are hiring for Client Services Program Manager jobs?

Cities in Ohio with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Program Manager - The Silver Lining Group

Mansfield, OH • On-site

Hi-5 ABA
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Hi-5 ABAexternal

Full-time

Re-posted 13 days ago

Job description

My Account
Job Openings >> Program Manager - The Silver Lining Group
Program Manager - The Silver Lining Group
Summary
Title: Program Manager - The Silver Lining Group ID: 1161 Location: Mansfield, OH Department: Client Services
More about this job >
Description

Hi-5 ABA offices lead close-knit teams of BCBAs, BCaBAs, Behavior Technicians and Registered Behavior Technicians (RBTs) as they work together to provide in-home Applied Behavior Analysis (ABA) to children and families in their local communities.

If you desire to help children with autism or special needs, want to build a career where you can serve others, and be well-compensated, then Hi-5 ABA may be a great fit for you!

Adult and Pediatric CPR/BLS is required to be with clients one-on-one. We also require multiple background checks and a TB screening to ensure the safety of clients. Additional educational requirements may apply for Medicaid/Humana service providers.

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About Hi-5 ABA

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Industry

Individual, family and community social assistance

Company size

51 - 200 Employees

Headquarters location

Warrenton, VA, US

Year founded

2018

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