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Client Services Program Manager Jobs in Massillon, OH

Bober Markey Fedorovich

Client Services Coordinator

Akron, OH · On-site

$17.25 - $22.50/hr

Newly renovated office space, generous PTO, dress for your day policy, robust CPA benefits, manager ... The primary purpose of the Client Services Coordinator role is to support the delivery and ...

SpeedPro

Client Services Coordinator

Akron, OH · On-site

$18 - $22/hr

The Client Services Coordinator reports directly to the SpeedPro studio owner and is primarily ... Associate's or Bachelor's Degree in graphic design (or similar program) Compensation: $18.00 - $22 ...

SpeedPro

Client Services Coordinator

Akron, OH · On-site

$18 - $22/hr

The Client Services Coordinator reports directly to the SpeedPro studio owner and is primarily ... Associate's or Bachelor's Degree in graphic design (or similar program) Compensation: $18.00 - $22 ...

US Department of the Treasury

Program Manager

Canton, OH · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

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Client Services Program Manager information

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$8

$48

$76

How much do client services program manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client services program manager in Massillon, OH is $48.74, according to ZipRecruiter salary data. Most workers in this role earn between $32.50 and $62.60 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities near Massillon, OH are hiring for Client Services Program Manager jobs?

Cities near Massillon, OH with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Account Manager (Client Services)

Orrville, OH • On-site

Hummel Group
Insurance Services • 51 - 200 employees
Learn more about Hummel Groupexternal

Other

Re-posted 10 days ago

Job description

Job Details

Job Location: Orrville, OH 44667

GENERAL PURPOSE

The Account Manager is responsible for the day-to-day servicing of existing clients in tandem with the Financial Advisor. The Account Manager is responsible for developing and maintaining relationships with existing clients.

ESSENTIAL JOB RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Conducts preparatory work for client meetings including generating financial reports and prefilling applications.
  • Completes assigned action items following client meetings at the request of the Financial Advisor.
  • Executes day-to-day service needs for existing clients.
  • Assists in the process of onboarding new clients by establishing new accounts, gathering necessary documentation, and updating client database.
  • Executes account transfer and rollover processing at the direction of the Financial Advisor.
  • Schedules client meetings on behalf of the Financial Advisor.
  • May process trades and distributions at the direction of the Financial Advisor.
  • May mentor other Account Managers or Assistant Account Managers.
  • May attend client meetings.
  • Other job duties as assigned.
Qualifications

REQUIREMENTS: Knowledge, Skill and Ability

  • Fundamental understanding of financial service products and markets.
  • Excellent communication skills.
  • Ability to recognize problems and recommend solutions if a follow-up item does not appear to be correct or needs further review.
  • Working knowledge of computer software packages, including Microsoft Word, Excel, and Outlook.
  • Ability to use general office equipment including a computer, calculator, typewriter, fax machine, copier, and telephone.

Education or Experience

  • High School Diploma or equivalent.
  • One to three years of experience in the Financial Services is preferred.
  • Securities Industry Essentials (SIE) must be completed before start date.
  • Must have a current driver license and an insurable driving record.
  • Must pass the requirements of our broker dealer including fingerprinting and background check.
Working Environment/ Physical Activities
  • General Office work environment.
  • Requires regular use of arms, hands, and fingers.
  • Frequently required to sit for extended periods of time, reach with arm and hands, stand, walk, stoop, talk and hear.
  • Required to lift and/or move up to 10 pounds.
  • Requires travel as needed, with some overnight business trips.
HIPAA Compliance

This position may have access to Protected Health Information (PHI) and Electronic Protected Health Information (ePHI). Employee will be responsible for following guidelines of the HIPAA Confidentiality Agreement.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The employee is expected to perform those duties listed as well as other related duties directed by management.

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