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Client Services Program Manager Jobs in Ohio (NOW HIRING)

Gehc

Service Program Manager

Cincinnati, OH · Remote

Provide both service agreement, and time and material program management * Assist in sales ... services, field service, repair service and/or other teams * Function as liaison between internal ...

GE HealthCare

Service Program Manager

Cincinnati, OH · On-site

Provide both service agreement, and time and material program management * Assist in sales ... services, field service, repair service and/or other teams * Function as liaison between internal ...

Career Connections

Client Services Associate

Athens, OH · On-site

$16.50 - $22/hr

This role is responsible for managing client service requests, supporting account administration, maintaining accurate records, and ensuring a seamless client experience throughout the relationship ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Ohio

Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in Ohio are hiring for Client Services Program Manager jobs?

Cities in Ohio with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

REMOTE SUPPORT PROGRAM MANAGER

Dayton, OH • On-site

Choices In Community Living
Non-Profits • 201 - 500 employees
Learn more about Choices In Community Livingexternal

Full-time

Posted 20 days ago

Job description

JOB SUMMARY:The Remote Supports Program Manager, under the guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).RESPONSIBILITIES AND MAJOR DUTIES:Client Services & Program Implementation:Deliver high-quality remote support services (RSS) as assigned.Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.Creation/ updating individual hardware and software plans.Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.Schedule staffing for open shifts and provide direct coverage when needed.Maintain confidentiality and update sensitive information as required.Staff & Program Management:Provide supervision, support, and training for RSPs.Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.Maintain and update program documentation, including training materialsOversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.Client Support & Home Management:Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.Administrative & Fiscal Responsibilities:Supervise and document employee performance, ensuring compliance with agency standards.Serve as the primary point of contact for staff or client concerns, escalating issues as needed.Coordinate installation and troubleshooting of remote equipment.Availability & Compliance:Respond to emails and phone calls promptly, including after-hours availability as required.Work approximately 30 RSP third –shift hours per week.Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.Adapt to evolving duties and responsibilities as assigned.POSITION QUALIFICATIONS:Education:High school diploma or GED equivalent required.Background in technology preferred.Strong reading, writing, and oral communication skills.Basic math skills and computer literacy.Experience:Background in social services, healthcare, technology or management preferred.Physical Requirements:Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.Other Requirements:Valid driver's license with an insured and good driving record (4 points or less).Some travel to satellite offices and residential sites.