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Client Services Professional Jobs in Ohio (NOW HIRING)

SpeedPro Akron

Client Services Coordinator

Akron, OH · On-site

$18 - $22/hr

At SpeedPro, we act with energy, passion and professionalism. We're backed by a culture of innovations and entrepreneurship, and we're looking for exceptional talent to join us. The Client Services ...

SpeedPro

Client Services Coordinator

Akron, OH · On-site

$18 - $22/hr

At SpeedPro, we act with energy, passion and professionalism. We're backed by a culture of innovations and entrepreneurship, and we're looking for exceptional talent to join us. The Client Services ...

Stbancorp

Client Services Specialist

Cuyahoga Falls, OH · On-site

$15.75 - $20.75/hr

Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five values and core drivers. * Maintains a good working relationship with bank employees in ...

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Bevan & Associates LPA, Inc.

Be Seen First

Client Services Claims Analyst

Akron, OH · On-site

$18 - $20/hr

We are seeking a Client Services Claims Analyst to become a part of our organization! You will ... Develops professional working relationships with both leaders and peers, Offers assistance to ...

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All JobsClient Services Professional JobsClient Services Professional Jobs in Ohio

Client Services Professional information

What is a client services professional?

Client Services Professionals are individuals who serve as the main point of contact between a company and its clients. They are responsible for ensuring client satisfaction by addressing concerns, managing communications, and providing solutions tailored to client needs. Their duties may include onboarding new clients, resolving issues, answering inquiries, and collaborating with other departments to deliver excellent service. Strong communication, problem-solving, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client services professional?

To thrive as a Client Services Professional, you need strong communication, problem-solving, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software, customer support platforms, and data analysis tools is commonly required. Exceptional interpersonal skills, patience, and adaptability help you build rapport and address client needs effectively. These skills and qualities are vital for delivering high client satisfaction, retaining business, and fostering long-term partnerships.

How does a client services professional typically collaborate with internal teams to address client needs?

Client Services Professionals often serve as a bridge between clients and internal departments such as sales, operations, and technical support. They regularly communicate client feedback, coordinate with team members to resolve issues, and ensure that deliverables meet client expectations. This role requires strong interpersonal skills, as professionals must balance client advocacy with organizational priorities, often participating in cross-functional meetings and project updates. Effective collaboration helps build trust with clients and ensures a smooth service experience.

What is the difference between Client Services Professional vs Customer Support Specialist?

AspectClient Services ProfessionalCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreesUsually requires a high school diploma; certifications are optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support channels
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, tech companies, service providers
Search & Comparison IntentFocuses on ongoing client relationships and account managementAddresses immediate customer issues and technical support

While both roles involve assisting clients or customers, Client Services Professionals typically manage ongoing relationships and account needs, often in a B2B context. Customer Support Specialists focus on resolving technical or service issues quickly, often in a retail or tech environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is client services a good career?

A career as a client services professional offers opportunities to develop communication, problem-solving, and interpersonal skills. It often involves working in customer-facing environments, with potential for advancement into management or specialized roles, and may require certifications or training in customer relationship management tools.

What are the most commonly searched types of Client Services jobs in Ohio?

The most popular types of Client Services jobs in Ohio are:

What cities in Ohio are hiring for Client Services Professional jobs?

Cities in Ohio with the most Client Services Professional job openings:

Client Services Professional jobs near you
Infographic showing various Client Services Professional job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Client Services Coordinator

All Pro Recruiting

Willoughby, OH

$20 - $24/hr

Full-time

Posted 8 days ago

Job description

Essential Responsibilities

Reception & Front Desk

·      Serve as the primary receptionist and welcoming face of accounting firm.

·      Greet clients, visitors, candidates, vendors, and other guests in a friendly and professional manner.

·      Answer, screen, and direct incoming telephone calls.

·      Respond to general inquiries and direct questions to the appropriate staff member.

·      Manage the reception area and ensure it remains clean, organized, and professional.

·      Monitor and manage visitors entering the office.

·      Receive and distribute mail, packages, deliveries, and other correspondence.

·      Coordinate outgoing mail and shipping as needed.

·      Maintain visitor and appointment awareness.

·      Offer refreshments and provide appropriate hospitality to clients and visitors.

·      Assist with meeting room scheduling and preparation.

·      Maintain office calendars and coordinate appointments as assigned.

Client Service

·      Provide a high level of customer service to clients and visitors.

·      Assist clients with general requests and ensure questions are directed to the appropriate team member.

·      Receive client documents and packages and ensure they are routed appropriately.

·      Assist with client document drop-off and pickup procedures.

·      Help coordinate client meetings and appointments.

·      Support a positive, professional client experience from arrival through departure.

·      Maintain confidentiality when handling client and Firm information.

·      Build positive relationships with clients while maintaining appropriate professional boundaries.

Administrative Support

·      Provide administrative assistance to Firm leadership and staff as assigned.

·      Assist with scanning, copying, filing, printing, mailing, and document preparation.

·      Assist with maintaining electronic and physical files.

·      Order and maintain office, kitchen, and reception supplies.

·      Monitor office supply inventory and manage replenishment needs.

·      Assist with scheduling meetings, coordinating events, and preparing meeting materials.

·      Assist with employee events, Firm functions, and special projects.

·      Support administrative processes and projects during tax season and other busy periods.

·      Perform other administrative duties as assigned.

Firm Culture & Team Support

·      Represent the Firm in a manner consistent with firm professional standards and culture.

·      Demonstrate a positive, helpful, and team-oriented attitude.

·      Work collaboratively with administrative, tax, accounting, and leadership teams.

·      Maintain professionalism and composure during periods of high activity.

·      Be proactive in identifying ways to improve the client and employee experience.

·      Contribute to a welcoming and positive workplace environment.

·      Demonstrate flexibility and willingness to assist wherever needed.

Qualifications

Required:

·      High school diploma or equivalent.

·      Previous experience in reception, administrative support, customer service, hospitality, or a related role.

·      Excellent verbal and written communication skills.

·      Strong interpersonal and client service skills.

·      Professional and polished demeanor.

·      Strong organizational and time-management skills.

·      Ability to manage multiple tasks and priorities.

·      Proficiency with MS 365 Suite, Google Suite, Teams and other standard office technology.

·      Ability to maintain confidentiality and exercise sound judgment.