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Client Services Manager Jobs in Strathmore, AB (NOW HIRING)

AGAT Laboratories

Client Services Administrator

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Logging samples into LIMS (Laboratory Information Management System.) * Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate ...

BMO Capital Markets

Client Services Officer

Calgary, AB

CA$38K - CA$71K/yr

  • Medical

  • Life

  • Retirement

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Supports change management of varying scope and type; tasks typically focused on execution and ...

Superior Health and Safety Inc

Be Seen First

Client Services Representative

Calgary, AB · On-site

CA$800 - CA$1.4K/wk

Collaborate with management teams to stay updated on new products, services, and policies * * Record customer information within our customer service database * Engage with clients in a friendly and ...

PwC

International Tax Services, Manager

Calgary, AB · Hybrid

CA$84K - CA$134K/yr

... in client service focused on helping clients solve their issues * Demonstrated ability ... Management, Foreign Tax Credit (FTC), Inclusion, Income Tax Provisions, Integrated Global ...

The Consumer Goods Forum

Wealth Associate

Calgary, AB · On-site

... services firm, with operations in two principal segments of the securities industry: wealth management and capital markets. CG is driven by an unwavering commitment to build lasting client ...

BMO Capital Markets

Client Service Associate

Calgary, AB

  • Medical

  • Life

  • Retirement

A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. * Books meetings with new prospects and prepares introductory package for the ...

CIBC US

Client Service Representative

Calgary, AB · On-site

  • Retirement

... services products to help clients with their day-to-day banking needs. As a Client Service ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

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Client Services Manager information

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs

What cities near Strathmore, AB are hiring for Client Services Manager jobs?

Cities near Strathmore, AB with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Administrator

AGAT Laboratories

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Your future is bright at AGAT!
At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

The Client Services Administrator (CSA) is an entry-level role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position. This position will be scheduled for evening shifts to cover after-hours client inquiries. 
What you will be doing:      

  • Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team 
  • Ensure delegated client requests are completed in a timely and accurate manner including:
    • Submission of bottle order, re-assignment and re-analysis requests.
    • Providing clients with accurate and timely information.
    • Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
    • Prompt and accurate invocing and invoice revision
    • Notifying clients of sample integrity issues.
  • Provide backup and support for Client Service Representatives and coverage as required, for the following:
    • Responding to client inquiries by email or phone call.
    • Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines.
    • Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
  • Provide assistance to Logistics and Shipping, when required, by:
    • Preparing bottle orders as per requested submissions.
    • Organizing and labeling samples.
  • Logging samples into LIMS (Laboratory Information Management System.)
  • Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
  • Participate in team training.
  • Assist in internal and external audits.

What you bring to the table:                                        
  • Minimum 1 year customer service experience.
  • Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
  • Excellent communication skills with clients and members of the team, both verbal and written.
  • Excellent organization and time management skills.
  • Attention to detail for routine tasks and commitment to quality standards.
  • Ability to work well under pressure
Why Join Us?
At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:
  • Comprehensive health, dental, and vision care.
  • Paid vacation and flexible sick time.
  • Employee Assistance Program (EAP).
  • Long-term disability and life insurance.
  • Professional development opportunities.
Who We Are:
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

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