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Client Services Manager Jobs in Strathmore, AB (NOW HIRING)

Norton Rose Fulbright

Client Programs Manager

Calgary, AB · Hybrid

CA$111K - CA$137K/yr

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is ... Telemedicine services * Wellness matters: Flexible health and wellness allowance that covers much ...

New

BMO Capital Markets

Client Services Officer

Calgary, AB · On-site

CA$38K - CA$71K/yr

Typically meets client service needs through a pooled call center environment or a dedicated one-on ... Supports change management of varying scope and type; tasks typically focused on execution and ...

Calculated Hire

Client Service Advisor

Calgary, AB · On-site

CA$27/hr

... Services, Payments, Cash Management, or Capital Markets operations within a financial institution * Strong understanding of high‑value payments, cash management, and treasury servicing workflows

PwC

International Tax Services, Manager

Calgary, AB · Hybrid

CA$84K - CA$134K/yr

... in client service focused on helping clients solve their issues * Demonstrated ability ... Management, Foreign Tax Credit (FTC), Inclusion, Income Tax Provisions, Integrated Global ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Strathmore, AB

Client Services Manager information

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Strathmore, AB are hiring for Client Services Manager jobs?

Cities near Strathmore, AB with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Programs Manager

Norton Rose Fulbright

Calgary, AB • Hybrid

CA$111K - CA$137K/yr

Full-time

Posted 2 days ago

New

Job description

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is responsible for managing legal directory and awards programs and ensuring the successful delivery of submissions that support the firm's profile and market position.

You will be focusing on:

  • Work with firm leadership to implement a strategic approach to directories and awards, to bolster our brand and reputation nationally and in local markets.
  • Provide advice and guidance to ensure our submissions algin with the firm's strategy and support national and regional growth.
  • Measure performance against our market priorities and competitors.
  • Prepare analysis reports and present quarterly findings and recommendations to leadership.
  • Develop and maintain best practices and guidelines.

Directories

  • Project manage legal directory submissions, including Chambers and Legal 500, including practice and vendor liaison, workback schedules, and internal communications.
  • Provide research, analysis, and recommendations for submissions content and tone.
  • Includes submission drafting, editing, and proofreading, and preparing for directory interviews.
  • Serve as Canadian contact for Global directories team.

Awards

  • Project manage legal professional award nominations to help grow the profile and market position of the firm and select lawyers, and to support clients.
  • Includes nomination drafting, editing, and proofreading.

What you bring to the role:

  • 5+ years of experience in marketing, business development, or a related role in a law firm or professional services environment.
  • Experience developing and managing legal directory and award submissions a significant asset.
  • Demonstrated project management skills with a proven ability to manage multiple priorities under tight deadlines.
  • Ability to build relationships and establish credibility with people across the organization, at all levels.
  • Strong research and writing skills with an aptitude for process analysis and continuous improvement.
  • Excellent verbal and written communication skills, including editing and proofreading experience.
  • Possesses a high level of business acumen and an understanding of client objectives and the marketplace.
  • Bilingual in French and English a strong asset


The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Why join our team:

  • Hybrid work environment
  • Retirement savings plan with employer contribution
  • Benefit premiums paid by the firm
  • Telemedicine services
  • Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
  • Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $111,600 - $137,800 Ottawa: $109,000 - $134,600 Vancouver: $109,000 - $134,600

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.

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