ZipRecruiter

Log In

1

Client Services Manager Jobs in Nepean, ON (NOW HIRING)

MOZ Group

Manager, Client Services

Ottawa, ON · On-site

The Opportunity The Manager of Client Services is a pivotal leadership position overseeing customer operations across our premier email deliverability brands: Email Industries and Kickbox. This role ...

Manpower Group

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

Manpower

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

ManpowerGroup

Consultant Services Manager

Ottawa, ON · On-site

CA$45K - CA$75K/yr

... with Client Account Director and Engagement Managers to deliver client provided performance ... Excellent customer service skills to create, maintain, and enhance relationships. Ability to ...

Xylem

Regional Services Manager - Canada

Nepean, ON · On-site

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Project management experience covering client relations, budget and scope development, schedule ...

Xylem

Regional Services Manager - Canada

Ottawa, ON · On-site

The Regional Services Manager is responsible for ensuring each project is completed on-time, on ... Project management experience covering client relations, budget and scope development, schedule ...

KPMG

Manager, Enterprise Core Services

Kanata, ON · On-site

Oversee and manage a wide range of client engagements including review engagements, compilation ... History of delivering quality service and value to clients * Excellent written and verbal ...

KPMG

Manager, Enterprise Core Services

Ottawa, ON

Oversee and manage a wide range of client engagements including review engagements, compilation ... History of delivering quality service and value to clients * Excellent written and verbal ...

next page

Showing results 1-20

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Nepean, ON

Client Services Manager information

See Nepean, ON salary details

$23.9K

$56.2K

$100.5K

How much do client services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client services manager in Nepean, ON is $56,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,794.00 and $67,160.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Nepean, ON? The most popular types of Client Services jobs in Nepean, ON are:
What job categories do people searching Client Services Manager jobs in Nepean, ON look for? The top searched job categories for Client Services Manager jobs in Nepean, ON are:
What cities near Nepean, ON are hiring for Client Services Manager jobs? Cities near Nepean, ON with the most Client Services Manager job openings:
Client Services Manager jobs near you

Manager, Client Services

MOZ Group

Ottawa, ON • On-site

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Opportunity

The Manager of Client Services is a pivotal leadership position overseeing customer operations across our premier email deliverability brands: Email Industries and Kickbox. This role is designed for an experienced Customer Success Leader or Team Lead ready to step into a strategic management role within a high-impact, smaller-scale SaaS environment.

You will bridge the gap between proactive account management, reactive technical support, and commercial growth. By leading the established CSM team at Email Industries, building and guiding the newly formed CSM team at Kickbox, and managing our agile support teams, you will ensure our clients receive world-class deliverability expertise and service. Your mission is to advocate for the customer, manage high-level escalations, optimize contract renewals, and coach the teams toward hitting aggressive retention and operational targets.

Key Responsibilities
Team Leadership & Coaching
  • Dual-Brand Management: Lead, mentor, and align the Customer Sucess Team at Email Industries and the newly forming Customer Success team at Kickbox.
  • Support Oversight: Direct and support our small technical support team, fostering collaboration between reactive troubleshooting and proactive account management.
  • Professional Development: Act as a hands-on coach rather than just a "manager," helping team members develop their consultative skills in email deliverability and account strategy.
Escalation & Customer Operations
  • Primary Point of Escalation: Serve as the senior escalation point for both high-level customer success relationship issues and critical technical support bottlenecks.
  • Problem Resolution: Unblock technical and relational issues quickly by collaborating directly with deliverability consultants, engineers, and support reps.
Commercial & Contract Management
  • Contract Proposals & Renewals: Take ownership of the commercial pipeline for renewals, draft custom contract proposals, and conduct strategic pricing reviews to protect and grow account values.
  • Value-Based Pricing: Work closely with finance and product teams to review account tiers, ensuring pricing aligns with customer consumption and ROI.
Cross-Functional Liaison
  • Customer Advocacy: Represent the voice of the customer across Product, Engineering, Deliverability, and Billing departments.
  • Product Roadmap Alignment: Translate recurring client feedback and support pain points into actionable feature requests for the Kickbox and Email Industries product teams.
Reporting, Forecasting & R.E.G.O Strategy
  • Data-Driven Performance: Own and track the R.E.G.O metric framework, pulling weekly performance reports on health scores, support metrics, and revenue risks.
  • Revenue Forecasting: Provide weekly revenue, expansion, and churn risk forecasts directly to senior leadership.
Customer Support Excellence & AI Advocacy
  • Partner closely with the teams, ensuring they have the technical infrastructure, training, and strategic backing to deliver support excellence.
  • Serve as the AI Advocate for customer support- scouting, testing, and implementing cutting-edge AI technologies, automated workflows, and streamlined support protocols to drive down resolution times and backlog.
  • Oversee the evolution of internal documentation, ticketing systems, and customer-facing knowledge bases to increase self-service capabilities.
Vendor, Expense & Contract Management
  • Contract Review: Regularly review third-party software, platforms, and vendor contracts utilized by the customer success department.
  • Renewal Ownership: Maintain a ledger of vendor renewal dates and negotiate optimal terms to maximize ROI on internal CS tooling.
  • Expense Management: Actively identify areas for cost reduction, consolidation of redundant platforms across the 3 brands, or reallocation of budget to high-impact resources.
Performance Framework & Targets
  • You will run the client services department using the R.E.G.O framework, adapted for our email verification and deliverability SaaS models:
Retain (Retention Focus)
  • Gross Revenue Retention (GRR): Target < 3% Gross MRR Churn.
Retention Strategy:
  • Proactively identify at-risk senders (e.g., those experiencing deliverability drops or volume changes) and initiate mitigation plans.
Grow (Expansion Focus)
  • Net Revenue Retention (NRR): Target 101% NRR across both brands.
Expansion Proposals:
  • Drive account expansion through upselling deliverability consulting services, higher-tier verification packages, and API integrations.
Engage (Relationship Focus)
  • Contact Activity: 90% engagement rate (ensuring consistent touchpoints, deliverability audits, and executive business reviews).
  • Product Adoption: 70% active platform usage (driving consistent use of Kickbox verification credits and Email Industries monitoring tools).
  • Customer Satisfaction: Maintain a CSAT of 90% across both CS and support interactions.
Optimize (Efficiency Focus)
  • Support Resolution Time: First-response time < 4 hours, full resolution time < 40 hours.
  • Ticket Queue Management: Keep the active ticket backlog < 100 open tickets across both brands through workflow optimization and coaching.
  • Must work in tight alignment with these teams, ensuring smooth escalation of growth opportunities.
Job Qualifications
  • SaaS Experience: 4+ years of experience in Customer Success or Account Management within a B2B SaaS environment. Experience in email marketing, email deliverability, ISP relations, or email verification is highly preferred.
  • Ready to Step Up: Proven experience as a Customer Success Team Lead or early stage career in the Management of Customer Success or Client Services . This is an ideal role for someone with the tactical skills ready to take on formal people management.
  • Commercial Acumen: Strong experience handling contract renewals, drafting client proposals, and managing pricing reviews/negotiations.
  • Escalation Handling: Calm under pressure; proven ability to step into difficult customer situations (both relational and technical support issues) and steer them to a positive resolution.
  • Analytical & Data-Driven: Highly comfortable using data (specifically R.E.G.O-style metrics) to forecast churn, evaluate team performance, and make strategic decisions.Communication & Collaboration: Superb stakeholder management skills; capable of working smoothly with technical deliverability experts, developers, billing managers, and senior executives.

About Kickbox/Martech
Kickbox, a part of Moz group and Ziff Davis company , is a leading provider of email verification solutions. We help businesses optimize their email marketing efforts by ensuring messages reach the right inboxes. Our platform identifies invalid, fake, or problematic email addresses, significantly improving deliverability, engagement, and overall ROI.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology.  Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits 
Martech offers competitive salaries in addition to robust, health and wellness-focused benefits.  We are committed to work-life balance with paid time off when you need it.  
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Martech is the place for you.
Compensation Range 
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is S100,000-120,000 OTE CAD Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Ziff Davis is an Equal Opportunity Employer.  At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to csmrecruitment@ziffdavis.com 
 

Apply