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Client Services Manager Jobs in Needham, MA (NOW HIRING)

Steris Corporation

Client Services Account Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business ...

STERIS Corporation

Client Services Account Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business ...

Squaremouth

Client Services Associate

Wilmington, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Services Associate At HUB International, we believe the best workplaces do more than offer a ... Specific Responsibilities * Assist the CRM in client retention and building relationships with key ...

HUB International Limited

Client Services Associate

Norwell, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

HUB International

Client Services Associate

Boston, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

Squaremouth

Client Services Associate

Boston, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Services Associate We currently have an opportunity for a Client Services Associate to join ... Specific Responsibilities * Assist the CRM in client retention and building relationships with key ...

HUB

Client Services Associate

Norwell, MA · Hybrid

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

Foundation Medicine

Client Services Associate

Boston, MA · Hybrid

$42K - $53K/yr

Successfully manage high volumes of client-facing interactions and establish strong rapport with ... role where service skill sets are required Preferred Qualifications: * General knowledge of ...

HUB

Client Services Associate

Boston, MA · Hybrid

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

HUB International

Client Services Associate

Norwell, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

New

Foundation Medicine

Client Services Associate

Boston, MA · On-site

$42K - $53K/yr

Successfully manage high volumes of client-facing interactions and establish strong rapport with ... role where service skill sets are required Preferred Qualifications: * General knowledge of ...

HUB International Limited

Client Services Associate

Boston, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

HUB International

Client Services Associate

Wilmington, MA · On-site

$20.44 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ...

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ...

Pathstone

Manager, Client Advisory

Boston, MA · On-site

$85K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our services include investment advisory, as well as integrated planning and coordination across ... With more than 20 office locations and over $100 billion in client assets under management ...

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Showing results 21-40

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Needham, MA

Client Services Manager information

See Needham, MA salary details

$38.1K

$76.6K

$138.9K

How much do client services manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client services manager in Needham, MA is $76,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $90,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Needham, MA?

The most popular types of Client Services jobs in Needham, MA are:

What job categories do people searching Client Services Manager jobs in Needham, MA look for?

The top searched job categories for Client Services Manager jobs in Needham, MA are:

What cities near Needham, MA are hiring for Client Services Manager jobs?

Cities near Needham, MA with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,614 per year, or $36.8 per hour.

Sales and Service Client Services, AVP

State Street Corporation

Quincy, MA • On-site

$80K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Client Service Manager serves as the operational contact for assigned clients and is responsible for delivering a high-quality client experience. The role oversees client service delivery, coordinates cross-functional support teams, manages client inquiries and escalations, and drives continuous improvement initiatives. This position partners closely with operations, product, technology, relationship management, and risk teams to ensure client needs are met and service commitments are achieved.
Key Responsibilities
  • Serve as the primary point of contact for client service and operational matters.
  • Build and maintain strong client relationships through proactive communication and engagement.
  • Coordinate resolution of client inquiries, issues, and operational escalations.
  • Monitor service delivery, client satisfaction, key performance indicators, and operational trends.
  • Lead client remediation efforts and drive resolution of service concerns.
  • Coordinate client onboarding activities, fund openings, closures, and business change requests.
  • Facilitate cross-functional collaboration among Operations, Technology, Product, Risk, and Relationship Management teams.
  • Support client due diligence meetings, operational reviews, and governance forums.
  • Provide status reporting and communication on open items, initiatives, and service enhancements.
  • Identify opportunities to improve client experience, operational efficiency, and service delivery.
  • Support audits, risk management activities, and regulatory or compliance-related initiatives as required.
Qualifications
  • Bachelor's degree or equivalent experience.
  • Experience in client service, relationship management, operations, fund services, asset servicing, or financial services.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to influence and coordinate across multiple teams.
  • Strong analytical skills and attention to detail.
  • Proven ability to manage client relationships and effectively resolve issues.

Salary Range:
$80,000 - $140,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About State Street

Sourced by ZipRecruiter

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1792

Social media

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