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Client Services Manager Jobs in Brainerd, MN (NOW HIRING)

ASCENSUS

Manager, Client Services

Baxter, MN · On-site

Responsible for managing a staff of associates in the delivery of excellent client service to plan sponsors, brokers/agents and financial partners in all aspects of retirement plan services. The ...

Unity Bank

Senior Client Relationship Banker

Crosby, MN · On-site

$21.25 - $26/hr

Partners with cross departmental resources to service client options such as Cash Management, Wealth Management, Commercial/Ag/Business Lending. Support teller operations as needed by processing ...

New

Northwestern Mutual

Investment Associate

Baxter, MN · On-site

Place trades, log checks/orders, execute ACHs and wires, and manage account operational tasks across advisory, brokerage, variable annuities, SMAs and Private Client Services * Monitor annual ...

Northwestern Mutual

Investment Associate

Baxter, MN · On-site

Place trades, log checks/orders, execute ACHs and wires, and manage account operational tasks across advisory, brokerage, variable annuities, SMAs and Private Client Services * Monitor annual ...

Northwestern Mutual

Investment Associate

Baxter, MN · On-site

$85K - $110K/yr

Place trades, log checks/orders, execute ACHs and wires, and manage account operational tasks across advisory, brokerage, variable annuities, SMAs and Private Client Services * Monitor annual ...

New Perspective

Client Access Specialist

Brainerd, MN · On-site

This position will provide continuous daily supportive services for the Northern Pines Brainerd ... Manage provider schedules by adding and updating all staff activities and extending recurring ...

MnTC Inc

Women's Client Care Specialist

Brainerd, MN · On-site

$16.75 - $22/hr

In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That ... Must be willing to support client spiritual growth by participating in prayer and chapel services.

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Client Services Manager information

See Brainerd, MN salary details

$34.2K

$68.8K

$124.7K

How much do client services manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client services manager in Brainerd, MN is $68,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,200.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Brainerd, MN are hiring for Client Services Manager jobs?

Cities near Brainerd, MN with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Brainerd, MN as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $68,811 per year, or $33.1 per hour.

Manager, Client Services

ASCENSUS

Baxter, MN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

45th of 152 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Position Purpose:   Responsible for managing a staff of associates in the delivery of excellent client service to plan sponsors, brokers/agents and financial partners in all aspects of retirement plan services. The Manager will lead the staff in maintaining service standards and an environment that promotes achievement and professional growth.

Essential Duties and Responsibilities:

Motivate, lead and support team members to provide excellent customer service by ensuring that staff is properly trained to respond to inquiries in a professional manner.

Participate in the hiring process by conducting interviews and evaluating candidates.

Responsible for providing team members with substantive, periodic feedback on performance, including the completion of performance planning, performance updates and the annual performance appraisal.

Monitor service levels and telephone calls productivity.

Review and act upon daily production reports.

Plan and organize workflow in order to meet service commitments.

Produce weekly/monthly production reports outlining completed cases and pending cases.

Develop staffing strategies for appropriate allocation of resources to meet business needs and client service commitments/objectives.

Coordinate the successful training and instruction of new associates.

Develop staff on industry knowledge, general business skills set, and professional development.

Develop workflow alternatives that will streamline the production process, including the identification of opportunities for improvement, make recommendations for changes and help implement those changes.

Perform other duties and special projects as assigned.

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.

Minimum Requirements:

Bachelors Degree required.

Advanced degree or industry specific certification (ASPPA, CEBS, etc.) strongly preferred.

3-5 years supervisor/managerial industry experience.

7-10 years overall industry experience.

Proficiency with Microsoft Office.

Comprehensive knowledge of Ascensus record keeping system and retirement plans; or experience in recordkeeping systems at other recordkeeping providers.

Excellent analytical and problem solving skills

Ability to work well under pressure with multiple priorities and deadlines

Superior Interpersonal Skills.

Superior Presentation Skills.

Superior Written and Oral Communication Skills.

Superior Conflict Resolution Skills.

Superior Project Management Skills.

Superior Coaching and Mentoring Skills.

Superior Time Management Skills.

Must be able to travel.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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