Client Services Director Jobs in Springfield, IL

Are you passionate about making a real difference in the lives of others? We're currently seeking a dedicated Board Certified Behavior Analyst (BCBA) to provide essential therapy services to children, teens, and young adults with Autism. In this role, you'll have the opportunity to create impactful therapy programs, mentor a team of Behavior Technicians, collaborate with other specialists, and manage your caseload effectively.
We believe in supporting our team members both professionally and personally, which is why we offer:
* A strong emphasis on work-life balance, including flexible scheduling, 11 paid holidays, and generous paid time off (20 days your first year)!
* The option for weekly work-from-home opportunities after your first six months.
* Manageable caseloads with a focus on quality over quantity (200-hour caseloads with only a 26 billable hour minimum).
* Access to an Employee Assistance Program and various discounts.
* Comprehensive health, dental, and vision insurance plans for eligible employees.
* Parental leave benefits to support your family.
* A 401K plan with employer matching and Flexible Spending Accounts for eligible employees.
* Short Term Disability Benefits for eligible employees, as well as voluntary Long Term Disability and Life Insurance options.
As a BCBA with our team, your responsibilities will include:
* Guiding and supporting Behavior Technicians through clinical supervision and constructive feedback in clinic, home, school, and community settings.
* Fostering positive relationships between our staff and the families we serve.
* Serving as a primary contact for families, addressing their questions about progress, challenges, and specific interventions.
* Providing valuable consultation to families on their child's unique goals.
* Collaborating with schools and other professionals to ensure coordinated care for our clients.
* Developing and maintaining up-to-date client programs, conducting data analysis and assessments, and implementing necessary programmatic adjustments.
* Conducting initial assessments for new clients to understand their needs, as well as ongoing assessments for clients.
* Creating and refining individualized behavior intervention plans.
* Performing functional analyses and functional behavior assessments (FBAs).
* Providing direct 1:1 therapy sessions when needed.
* Delivering appropriate supervision in line with BACB guidelines, including meticulous record-keeping for all supervisees.
* Generating regular progress summary reports and outlining future goals.
* Providing regular verbal feedback and documenting competency observations/training for Behavior Technicians each month.
* Participating in assigned meetings to contribute to our team's success.
* Maintaining client records in full compliance with HIPAA regulations.
* Upholding and promoting the highest professional standards in accordance with BACB ethical guidelines.
* Engaging in ongoing training opportunities to enhance your skills and knowledge.
* Completing accurate and timely session summaries that clearly reflect client goal progression.
* Providing expert behavior analytic consultation to schools and other private institutions as assigned.
* Prioritizing and delivering the highest quality of authorized client services, including protocol adjustments, caregiver training, and thorough assessment and treatment planning.
To be successful in this role, you will need:
* The ability to work in person across both in-home, clinic, school, and community settings.
* Flexibility in your schedule to meet the diverse needs of our clinic and clients.
* Exceptional communication skills, both in writing and verbally.
* Proficiency in computer skills and relevant software, including Google Workspace and Central Reach.
* An active BCBA certification through the BACB.
* Clear criminal background check, sex offender registry check, and abuse and neglect registry check
* Clear MVR background check (as required by position)
* The ability to obtain and maintain CPR and QBS training certifications (training will be provided).
Our ideal candidate will have the following education and experience:
* A Master's degree in Applied Behavior Analysis or a closely related field (required).
* An active BCBA certification and license (required).
* One or more years of experience working as a BCBA (preferred).
* One or more years of experience in the field of ABA (preferred).
**Required Physical Requirements**
This position is physically demanding and requires working in environments that require physical agility and strength. Qualified candidates must be able to perform their duties with or without reasonable accommodation, including but not limited to the following:
* Bending, kneeling, squatting, and crouching
* Sitting, walking, and running (must be able to move quickly from a seated to standing position)
* Lifting up to 50 lbs. and may occasionally be required to lift or assist in the physical movement of clients
* Hand-eye coordination, manual dexterity
* Ability to see, hear, and speak
* Ability to respond safely to physical aggression and ensure safety of oneself and the client
* Ability to learn, demonstrate, and explain physical skills of moderate complexity
* Ability to assist clients with hygiene and bathroom needs (such as toileting and diapers) for all genders
* Ability to work in a variety of locations, including BPI clinics, client homes, schools, and community settings
If you are a passionate and dedicated BCBA looking for an opportunity to make a significant impact while enjoying a supportive work environment, we encourage you to apply.

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