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Client Services Director Jobs in Wisconsin (NOW HIRING)

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Client Services Director information

See Wisconsin salary details

$38.9K

$91.8K

$164.5K

How much do client services director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client services director in Wisconsin is $91,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $110,500.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Wisconsin?

The most popular types of Client Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Client Services Director jobs?

Cities in Wisconsin with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $91,798 per year, or $44.1 per hour.

Client Services Advocate

Grand Appliance LLC

Sturtevant, WI • On-site

Full-time

Posted 7 days ago

Grand Appliance rating

6.1

Company rating: 6.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.

Position Summary

We are seeking a dedicated and customer-focused individual to join our team as a Client Services Advocate. As a vital member of our family-owned business, you will play a pivotal role in ensuring that our diverse customer base receives world-class service and assistance throughout their shopping experience. At Grand Appliance, we take pride in our commitment to not only meet but exceed our customers' expectations, ensuring their satisfaction for a lifetime.

Essential Functions

  • Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers.
  • Perform outbound calls (Vendors, Service Providers, Grand Appliance stores) as a follow-up to serve the customer needs.
  • Maintain positive demeanor with internal/external customers and assist in resolving various issues or concerns, including prescreening and scheduling service calls.
  • Research service history.
  • Approve return authorizations, issue credits for damage and refunds for canceled orders.
  • Complete all job assignments efficiently and effectively.
  • Uphold the company's commitment to excellence in customer service and satisfaction, ensuring that every customer becomes a lifelong advocate for our brand.

Qualifications

  • High school diploma or equivalent; some college coursework or a degree is a plus.
  • Previous customer service experience, preferably in a retail environment.
  • Exceptional problem-solving skills and a positive attitude.
  • Strong interpersonal and communication skills with a genuine passion for helping customers.
  • Detail-oriented and capable of multitasking in a fast-paced environment.
  • Technologically proficient, including experience with POS systems.
  • NetSuite experience preferred.
  • Adept at working independently and as part of a team.
  • Availability to work weekends, evenings, and holidays as needed.

About Us

Grand Appliance is a respected, family-owned appliance store committed to providing high-quality products and exceptional service. With a legacy spanning 94 years, we take pride in offering top-tier appliances to enhance our customers' homes. Serving markets in Illinois, Indiana, Iowa, and Wisconsin, we operate a network of 31 retail locations and maintain 5 strategically located warehouses. This extensive reach allows us to meet the diverse needs of our customers, delivering quality appliances efficiently and effectively.

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.


Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.


Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


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