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Client Services Professional Jobs in Wisconsin (NOW HIRING)

LSS of WI & UP MI

Human Services Professional

Wausau, WI · On-site

$24.50/hr

Human Services Professional In-Home Recovery Services (IHRS) - Lutheran Social Services of ... Respond to client needs, including occasional evening and weekend services. * Perform other duties ...

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Client Services Professional information

What are the key skills and qualifications needed to thrive as a client services professional?

To thrive as a Client Services Professional, you need strong communication, problem-solving, and relationship management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM software, customer support platforms, and data analysis tools is commonly required. Exceptional interpersonal skills, patience, and adaptability help you build rapport and address client needs effectively. These skills and qualities are vital for delivering high client satisfaction, retaining business, and fostering long-term partnerships.

What is the difference between Client Services Professional vs Customer Support Specialist?

AspectClient Services ProfessionalCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor's degreesUsually requires a high school diploma; certifications are optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support channels
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, tech companies, service providers
Search & Comparison IntentFocuses on ongoing client relationships and account managementAddresses immediate customer issues and technical support

While both roles involve assisting clients or customers, Client Services Professionals typically manage ongoing relationships and account needs, often in a B2B context. Customer Support Specialists focus on resolving technical or service issues quickly, often in a retail or tech environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

How does a client services professional typically collaborate with internal teams to address client needs?

Client Services Professionals often serve as a bridge between clients and internal departments such as sales, operations, and technical support. They regularly communicate client feedback, coordinate with team members to resolve issues, and ensure that deliverables meet client expectations. This role requires strong interpersonal skills, as professionals must balance client advocacy with organizational priorities, often participating in cross-functional meetings and project updates. Effective collaboration helps build trust with clients and ensures a smooth service experience.

What is a client services professional?

Client Services Professionals are individuals who serve as the main point of contact between a company and its clients. They are responsible for ensuring client satisfaction by addressing concerns, managing communications, and providing solutions tailored to client needs. Their duties may include onboarding new clients, resolving issues, answering inquiries, and collaborating with other departments to deliver excellent service. Strong communication, problem-solving, and organizational skills are essential for success in this role.
What are the most commonly searched types of Client Services jobs in Wisconsin? The most popular types of Client Services jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Services Professional jobs? Cities in Wisconsin with the most Client Services Professional job openings:
Client Services Professional jobs near you
Infographic showing various Client Services Professional job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Human Services Professional

Lutheran Social Services

Wausau, WI • On-site

$24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Human Services Professional 

In-Home Recovery Services (IHRS) – Lutheran Social Services of Wisconsin and Upper Michigan

Wausau, WI | Full-Time | Benefit Eligible

$1,000 Sign-On Bonus

Ask a recruiter about bonus eligibility and payout details.

Schedule & Pay
  • Schedule: Monday, Tuesday, Wednesday, Friday, and every other weekend | 7:00 a.m.–3:00 p.m.
  • Evening & Weekend Differential: Additional $1.50/hour for hours worked during evenings and weekends.
Make a Difference Every Day

Lutheran Social Services of Wisconsin and Upper Michigan is seeking a Human Services Professional to join our growing In-Home Recovery Services (IHRS) team. In this community-based role, you'll support adults enrolled in Comprehensive Community Services (CCS) and Community Support Program (CSP) through Northcentral Healthcare, helping individuals achieve their recovery goals and live more independently.

This is a continuous posting in anticipation of future full-time, benefits-eligible opportunities.

Essential Duties & Responsibilities

This list is not intended to be all-inclusive and may be expanded as business needs require.

  • Provide medication management and recovery support in homes and community settings.
  • Collaborate with clients, families, and multidisciplinary treatment teams.
  • Participate in recovery planning and service coordination.
  • Maintain accurate and timely documentation in accordance with agency and regulatory standards.
  • Apply counseling, case management, and community resource knowledge to support client goals.
  • Attend required trainings, supervision, and staff meetings.
  • Respond to client needs, including occasional evening and weekend services.
  • Perform other duties as assigned.
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Health & Dependent Care)
  • Paid Time Off, 10 Paid Holidays, and Personal Days
  • 403(b) Retirement Plan
  • Employee Assistance Program
  • Mileage Reimbursement
  • Annual Merit Increases
  • Employee Recognition and Service Awards
  • Calm Premium Membership
  • Early Earned Wage Access (UKG Wallet)
QualificationsRequired
  • Bachelor's degree in a human services-related field (required for CCS services).
  • Valid driver's license, reliable transportation, and ability to meet LSS driving requirements.
  • Strong communication, organizational, and documentation skills.
  • Proficiency with computers and electronic health records.
Preferred
  • Experience providing community-based behavioral health, case management, or human services.
  • Experience working with individuals experiencing significant mental health concerns.
Work Environment

This position is community-based and requires frequent travel throughout the Wausau area. The role includes working in client homes and community settings and may require bending, kneeling, climbing stairs, and responding to crisis situations.

 
 LSS is an Equal Opportunity Employer (EOE)

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