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Client Services Director Jobs in Virginia (NOW HIRING)

Cvent

Client Services Intern (Summer 2027)

Tysons, VA · On-site

$15/hr

Internships at Cvent Cvent's paid internship gives students hands-on experience and direct ... As a Client Services Intern, you will be learning everything from event industry fundamentals to ...

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Client Services Director information

See Virginia salary details

$38.2K

$90.2K

$161.6K

How much do client services director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client services director in Virginia is $90,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $108,600.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Virginia?

The most popular types of Client Services jobs in Virginia are:

What cities in Virginia are hiring for Client Services Director jobs?

Cities in Virginia with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $90,167 per year, or $43.3 per hour.

Operations Manager - Client Services & Dispatch

Excel Courier, Inc.

Ashburn, VA • On-site

$90 - $120/hr

Other

Posted 3 days ago

New

Job description

Operations Manager – Client Services & Dispatch

Excel Courier | Ashburn, VA | Full Time | On-Site

Position Summary

The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Essential Functions (Duties and Responsibilities)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
  • Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
  • Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
  • Performance standards and accountability. Establish clear performance.
    standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
  • Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
  • Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
  • Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.
Work Environment

This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Requirements

While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.

Core Competencies
  • Team Leadership
  • Managing People / People Development
  • Performance Coaching & Accountability
  • Interpersonal Skills / Impact and Influence
  • Conflict Resolution
  • Change Management
  • Customer Service
  • Delegation
  • Problem Solving
  • Communication
Required Education and Experience
  • Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
  • Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.
Compliance Requirements

Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

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