Client Services Associate Jobs in Baton Rouge, LA

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Field-Based | Region 2, Louisiana | Pay Rate: $19.50 per hour

Are you a recent graduate with a degree in Social Work, Human Services, Psychology, Sociology, or a related field?

Are you looking for a meaningful career where you can make a difference in the lives of older adults and individuals with disabilities?

As a Medical Benefit Review Services Associate, you will support Louisiana Medicaid and long-term care programs by conducting in-home assessments, coordinating services, and helping older adults and individuals with disabilities access the healthcare and community resources they need to remain safely and independently in their homes.

This field-based position serves individuals throughout Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, and West Feliciana Parishes and requires regular travel within the assigned region.

• Conduct in-home assessments for applicants and participants receiving Long-Term Personal Care Services (LT-PCS).

• Evaluate client needs and gather information to support eligibility determinations, care planning, and service coordination.

• Provide Choice Counseling for Home and Community-Based Services (HCBS) programs when requested.

• Educate applicants and family members about Louisiana Medicaid long-term care programs, healthcare services, and community-based support resources.

• Develop and maintain person-centered Plans of Care based on individual needs, goals, and functional assessments.

• Coordinate services and connect clients with healthcare providers, community organizations, and social service resources.

• Complete monitoring visits, client surveys, case documentation, and quality management activities.

• Maintain accurate records and ensure adherence to state and program guidelines.

• Receive specialized training in Louisiana Medicaid, long-term care, and community-based healthcare programs.

• Obtain IHC Certification through the Louisiana Department of Health.

• Gain hands-on experience in case management, care coordination, client assessments, and healthcare navigation.

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Public Health, Healthcare Administration, or related field.

• Strong verbal and written communication skills.

• Interest in working directly with diverse populations.

• Louisiana resident.

• Reliable transportation.

• Valid driver's license, current auto insurance, and ability to travel daily.

• Ability to work independently while managing multiple client cases and priorities.

• Experience in social services, human services, healthcare, case management, care coordination, community outreach, or client advocacy.

• Experience working with older adults, individuals with disabilities, or vulnerable populations.

• Knowledge of Medicaid programs, long-term care services, healthcare systems, or HCBS.

• Experience conducting assessments, interviewing clients, or developing care plans.

This is an excellent opportunity for recent graduates seeking experience in social services, case management, care coordination, healthcare navigation, disability services, aging services, Medicaid programs, long-term care, community outreach, and person-centered care planning.

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we have received for our diversity efforts.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.50.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.