Client Services Assistant Jobs in Rochester Hills, MI

Summary

Better Life Plans is a rapidly growing firm committed to helping clients navigate debt-related legal challenges with professionalism, empathy, and integrity. As we scale, we are seeking a Legal Assistant Manager to lead the Legal Assistant Supervisor team and drive the strategic direction, operational excellence, and cross-functional integration of our legal support function.This leadership role is ideal for someone with a strong background in legal operations, team leadership, and process optimization. You will be responsible for overseeing multiple teams of Legal Assistants through a team of Supervisors, ensuring that performance, quality, compliance, and client service standards are consistently met or exceeded.Responsibilities

· Manage and mentor a team of Legal Assistant Supervisors, each leading their own teams of Legal Assistants.

· Ensure consistent execution of policies, workflows, and best practices across all teams.

· Lead regular leadership meetings to align priorities, address escalations, and share updates.

· Analyze performance metrics, QA outcomes, and workload reports to identify trends, gaps, and improvement opportunities.

· Collaborate with cross-functional stakeholders (Legal, Compliance, Client Services, HR) to ensure seamless legal operations.

· Own legal support process documentation, updates, and change management initiatives.

· Ensure compliance with legal and regulatory standards across all legal support processes.

· Oversee the Quality Assurance (QA) program in partnership with supervisors, using findings to coach and refine team performance.

· Monitor escalated client concerns, supporting resolution while ensuring a client-first, compliant approach.

· Drive the development and performance of the supervisor team, including coaching, 1:1s, and performance evaluations.

· Foster a culture of accountability, continuous learning, and compassionate service.

· Identify and implement improvements in workflows, tools, or structure to support long-term scalability and efficiency.

· Support the Director of Client Services and Administration with planning, resourcing, and departmental strategy.

· Lead or participate in company-wide projects that impact the legal support function.

Qualifications

Required

· Paralegal certification or 5 years of relevant legal assistant/paralegal experience.

· 2+ years of supervisory or team lead experience in a legal support, paralegal, or high-volume administrative environment.

· Extensive experience navigating court systems across multiple jurisdictions, with a strong understanding of jurisdictional nuances and procedural requirements.

· Proficient in legal terminology, able to interpret and communicate complex legal language accurately and efficiently.

· Demonstrated expertise in e-Filing across various jurisdictions, ensuring effective management of related communications.

· Comprehensive experience preparing and processing a wide range of court filings, including but not limited to Initial Pleadings, Responses, Discovery, Motions, Orders, and Stipulations.

· Proven ability to manage high volumes of legal documents, maintaining precise digital organization and document control within fast-paced environments.

· Strong attention to detail and excellent organizational skills.

· Experience navigating court websites and understanding docket entries.

· Excellent organizational skills and the ability to prioritize in a high-volume, deadline-driven environment.

· Effective communicator, both written and verbal, with demonstrated ability to coach others and give constructive feedback.

· Proficiency in using digital tools for task management, document review, and communication (e.g., Outlook, CRM platforms, Case Management Systems).

Preferred

· Background in debt resolution, consumer protection, or civil litigation.

· Experience managing remote teams.

· Proficient in multi-tasking in a fast-paced work environment

· Above average skills in Microsoft Word and Outlook and general knowledge of Microsoft Windows and Excel

· Experience using Case Management software

· Comfort with evolving processes and ability to lead teams through change.

Full Time (Exempt)
Monday through Friday EST schedule (9:00am - 5:30pm)
$70,000 Annual Salary (Firm)

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.