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Client Service Director Jobs in Ohio (NOW HIRING)

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Client Service Director information

See Ohio salary details

$36.6K

$86.5K

$155K

How much do client service director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client service director in Ohio is $86,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Ohio?

The most popular types of Client Service jobs in Ohio are:

What cities in Ohio are hiring for Client Service Director jobs?

Cities in Ohio with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,463 per year, or $41.6 per hour.

Client Service Supervisor

Crane Worldwide Logistics

Lockbourne, OH • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 13 days ago

Crane Worldwide Logistics rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

135th of 365 rated logistics

Job description

Essential Job Functions

  • Supervises the work of a team of client service specialists
  • Directs workflow and monitors workload to ensure client inquiries are addressed promptly
  • Trains new client service staff in support policies and procedures
  • Creates and distributes documented resolutions for common client service issues
  • Provides direct support to assigned accounts and escalated issues
  • Other duties as assigned

Other Skills & Abilities

  • Client Service skills
  • Quality Focus
  • Problem Solving
  • Freight Forwarding Knowledge
  • Documentation skills
  • Listening
  • Resolving Conflict
  • Ability to Multi-task

Physical Requirements

  • Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

  • High school diploma or GED required
  • Minimum seven years industry experience required
  • Minimum five years supervisory experience required

CERTIFICATIONS AND LICENSES

  • Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
  • Employee Discounts
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify 

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

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