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Client Service Director Jobs in New York (NOW HIRING)

The Trade Desk

Director, Client Service

New York, NY · On-site

$111K - $205K/yr

Maintain strong cross-functional relationships across Client Services with Sales and Trading leaders to help drive effective performance across all teams. * Communicate effectively with other ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

Omnicom

SVP, Client Service Director

New York, NY · Hybrid

SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both internally and ...

Omnicom

SVP, Client Service Director

New York, NY · Hybrid

SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both internally and ...

Kantar Group

Director, Client Service

New York, NY · On-site

Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta About the Role We're looking for a research-first, media-savvy Director to lead end-to-end research ...

Kantar

Director, Client Service

Norwalk, CT · Hybrid

Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta About the Role We're looking for a research-first, media-savvy Director to lead end-to-end research ...

Kantar

Director, Client Service

New York, NY · Hybrid

Director, Media Client Service Location(s) (Hybrid): New York, Chicago, Boston, Norwalk, Atlanta About the Role We're looking for a research-first, media-savvy Director to lead end-to-end research ...

Rakuten Americas

Director, Client Services

Manhattan, NY · On-site

$104 - $193/hr

You are a service genius, digital marketing maven, data and analytics savvy leader who can execute ... Director possesses 10+ years of client service and/or account manager success and several years of ...

Kantar

Director, Client Service

New York, NY

Director, Marketing Science (Media Team) Location(s) (Hybrid): New York, Chicago, Norwalk, Atlanta ... Translate measurement frameworks into practical, client-ready outputs (analyses, dashboards ...

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Showing results 1-20

All JobsClient Service JobsClient Service Director JobsClient Service Director Jobs in New York

Client Service Director information

See New York salary details

$42.1K

$99.5K

$178.3K

How much do client service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client service director in New York is $99,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $119,800.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in New York?

The most popular types of Client Service jobs in New York are:

What cities in New York are hiring for Client Service Director jobs?

Cities in New York with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $99,499 per year, or $47.8 per hour.

Director of Client Service

WhiteCap Search

Manhattan, NY

Full-time

Posted 15 hours ago

Posted today

Job description

This senior leadership position is dedicated to cultivating and maintaining client relationships from the initial contract signing through the entire service lifecycle. You will serve as the clients' chief advocate within our organization, ensuring their retention, satisfaction, and growth. Achieving zero client turnover is crucial as our company expands.

As part of the executive team, you will collaborate with various departments such as Operations, Risk, Product, and Engineering to shape company strategy. The goal is to not only meet client needs but also establish yourself as a trusted advisor.

Key Responsibilities
  • Leadership: Develop and oversee client service operations, manage key performance metrics related to retention, satisfaction, and revenue, act as a senior escalation point, and engage in strategic planning.
  • Client Relations: Serve as the primary relationship manager, lead a team of Client Relationship Managers, and personally manage major accounts.
  • Retention & Growth: Maintain zero-churn standards and encourage organic growth by identifying new opportunities and turning satisfied clients into brand advocates.
  • Team Leadership: Guide and expand the Client Relationship Managers team, ensuring efficient operations and building capacity to meet growth objectives.
  • Project Oversight: Ensure seamless transitions from signed agreements to fully compliant implementations.
  • AI-Enhanced Experience: Collaborate with product and engineering teams to automate relationship management and client reporting, enhancing service quality as the client base grows.
  • Service Standardization: Transform customized client services into repeatable processes for scalable, high-quality delivery.
  • Quality Control: Maintain high standards for client deliverables and communications, identifying and addressing any deficiencies.
  • Strategic Expansion: Enhance client service capabilities as the company enters new markets.
Qualifications
  • Extensive leadership experience in client management within insurance or financial services, focusing on retention and growth.
  • Experience in developing or scaling client service functions, including team design and automation.
  • Proven success in client retention, expansion, and securing client endorsements.
  • Ability to seamlessly transition between strategic and tactical problem-solving.
  • Experience in building high-trust teams and managing executive and regulatory relationships.
  • Motivation to challenge industry norms and drive transformation.
Requirements
  • A minimum of 10 years in client service, account management, or relationship leadership, particularly in regulated, advisory sectors.
  • Experience in recruiting, leading, and developing client-facing teams.
  • In-depth industry expertise with a passion for innovation and improving traditional practices.
  • Capacity to thrive in a high-growth, early-stage company environment with changing priorities.
  • Proven ability to manage client retention and organic growth while maintaining executive-level relationships.
Pandologic. Keywords: Client Services Director, Location: New York, NY - 10060 , PL: 604113485
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About Whitecap Search

Sourced by ZipRecruiter

At WhiteCap Search, we lead job seekers on the path to their dream careers by matching them with their ideal job positions and navigating them through the hiring process seamlessly.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2017

Social media

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