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Client Service Coordinator Jobs in Quebec (NOW HIRING)

HollisWealth

Client Service Representative

Quebec, QC · Hybrid

Client Service Representative One year contract Build the future with us Are you passionate about customer service and eager to contribute to an organization whose purpose is to help clients feel ...

Td

PIA Client Service Associate

Pointe-claire, QC · On-site

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on ...

Td

PIA Client Service Associate

Laval, QC · On-site

CA$56/hr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of Advisors on ...

Canon Careers

Bilingual Coordinator, Customer Service (18 months contract) - Hybrid * Seeking a customer service ... This role involves maintaining accurate client accounts, processing orders, and providing extended ...

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All JobsClient Service JobsClient Service Coordinator JobsClient Service Coordinator Jobs in Quebec

Client Service Coordinator information

See Quebec salary details

$25.5K

$39K

$53K

How much do client service coordinator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client service coordinator in Quebec is $39,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,000.00 and $44,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Service Coordinator vs Customer Service Representative?

AspectClient Service CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, client meetings, healthcare or financial industriesCall centers, retail, service industries
Employer & Industry UsageHealthcare, finance, legal, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonOften compared for client interaction roles in professional settingsCustomer support roles in consumer-facing industries

The main difference is that a Client Service Coordinator typically works in professional environments like healthcare or finance, managing client relationships and coordinating services. In contrast, a Customer Service Representative primarily handles customer inquiries and support in retail or service industries. Both roles require strong communication skills, but the Coordinator often has more responsibilities related to client management and industry-specific knowledge.

Is a client service coordinator an entry level position?

A client service coordinator position is often considered entry level, suitable for individuals with strong communication and organizational skills. Many roles require minimal prior experience, though some may prefer familiarity with customer service tools or basic administrative tasks.

What does a client service coordinator do?

A client service coordinator manages communication between clients and a company, ensuring customer needs are met and issues are resolved efficiently. They handle scheduling, documentation, and follow-up, often using customer relationship management (CRM) tools. Strong communication and organizational skills are essential for success in this role.

What is the role of a client service coordinator?

A client service coordinator manages communication between clients and a company, ensuring customer needs are met and issues are resolved efficiently. They often handle scheduling, documentation, and follow-up using customer relationship management (CRM) tools. Strong communication and organizational skills are essential for success in this role.

What are the most commonly searched types of Client Service jobs in Quebec?

The most popular types of Client Service jobs in Quebec are:

Client Service Coordinator jobs near you
Infographic showing various Client Service Coordinator job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $39,030 per year, or $18.8 per hour.

Client Service Representative

Quebec, QC • Hybrid

HollisWealth
See more jobs at HollisWealthexternal

Full-time

Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Answer incoming calls and emails professionally, providing accurate and detailed responses.

  • Provide technical support for tools, including testing, troubleshooting, and problem solving.

  • Follow up on pending requests, escalate issues when necessary, and log interactions in the internal tracking system.

Job description

Job DescriptionClient Service Representative

One year contract

Build the future with us

Are you passionate about customer service and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Client Service Representative you will play a key role in the success of our organization.

Reporting to the advisor relations supervisor, the candidate will be the first point of contact for advisors, to solve problems efficiently and provide coaching & support. They will be an expert in providing optimal service.

They are a strong team player who is accountable and reliable.

What you'll accomplish with us


As a Client Service Representative, you'll be at the core of our mission.

Here are the main responsibilities:

  • Answer incoming calls in an efficient & professional manner, active listening is essential

  • Provide accurate and detailed responses for phone inquiries

  • Provide technical support for our tools (testing, troubleshooting, problem solving)

  • Answer emails quickly and professionally with accurate information

  • Follow-up on pending requests to ensure requests are answered in a timely manner

  • Escalate outstanding issues to Supervisor in a timely fashion

  • Ensure every interaction is memorable using the STAR qualities (Seamless, Trustworthy, Attentive, and Resourceful)

  • Logging calls & emails on JIRA (internal tracking/messaging system)

  • Active participation in a daily management meeting for process and improvements

  • Accountable for learning new process & procedures

  • Available to work on a rotating shift of 9h to 17h Monday to Friday

  • Ability to resolve difficult calls and manage expectations using tools provided in training (i.e. Stellar Service)

What could accelerate your success in this role
We're looking for someone who:

  • Has 2 to 3 years of customer service experience, preferably in the financial services or insurance industry.

  • Is recognized for their strong communication skills

  • Demonstrates resourcefulness, analytical thinking, and strong organizational skills.

  • Stands out for their ability to solve problems and manage multiple priorities simultaneously.

  • Has an advanced proficiency in French and English as the role involves communicating on a regular basis with internal and external clients across Canada

Why you'll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence;

  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

  • Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 50 000 and 55 000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s)Quebec / 1080, Grande Allee WestOther Possible Location(s)Montreal / 1981 McGill College AvenueToronto / 26 Wellington Street East
CompanyInvestia Financial Services Inc.Posting End Date2026-09-11Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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