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Client Relationship Manager Hospitality Jobs (NOW HIRING)

FlexTG

Client Relationship Manager

Atlanta, GA · On-site

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

TecTammina

Client Relationship Manager

Jersey City, NJ · On-site

$100K - $130K/yr

Client Relationship Manager Industry IT Services Location: Jersey City, NJ, USA Salary range: US$100k-130k base + Commission. Our client is currently seeking an experienced, action oriented high ...

NEST

NY · On-site

$60 - $80/hr

If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. Sewell, New Jersey / Naples ...

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

CIBT

Client Relationship Manager

$110K - $120K/yr

Job Summary The Client Relationship Manager is responsible for accelerating growth and assuring the retention of a portfolio of global clients headquartered across North America. The Client ...

FlexTG

Client Relationship Manager

Irvine, CA · Hybrid

$60K - $70K/yr

Description Client Relationship Manager Location: Remote (Hybrid if within 35 miles of a FlexTG office - 3 days onsite) Salary: $60,000-$70,000 base + quarterly bonuses + commission incentives About ...

Cardata

Client Relationship Manager

Greensboro, GA · On-site

$60 - $80/hr

The Role As the Client Relationship Manager, you're the centralized point of contact for clients and a key partner to the financial advisor. You'll ensure that every aspect of the client experience ...

NOF

NY · On-site

$60 - $80/hr

If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. Sewell, New Jersey / Naples ...

Nest-2

Client Relationship Manager

Mantua, NJ · On-site

$60 - $80/hr

Build and maintain strong client relationships to retain and grow business * Manage a dedicated portfolio of client accounts * Lead client meetings and support Quarterly Business Reviews (QBRs)

Boutique Recruiting

Client Relationship Manager

Raleigh, NC · On-site +1

$90K - $150K/yr

Client Relationship Manager The Client Relationship Manager role presents an opportunity to manage an established $4 million portfolio of clients in the Raleigh, NC area. The individual will step ...

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Client Relationship Manager Hospitality information

See salary details

$29K

$57.4K

$98K

How much do client relationship manager hospitality jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client relationship manager hospitality in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a client relationship manager do in the hospitality industry?

A Client Relationship Manager in the hospitality industry is responsible for building and maintaining strong relationships with clients, such as hotel guests, corporate partners, or event organizers. They act as the main point of contact to ensure client needs are met, resolve any issues, and deliver exceptional customer service. Their role often involves coordinating with various hotel departments, managing client accounts, and seeking feedback to improve services and client satisfaction. Ultimately, they help hotels and hospitality businesses retain clients and encourage repeat business.

How does a client relationship manager in the hospitality industry typically collaborate with sales, operations, and event teams to ensure exceptional guest experiences?

As a Client Relationship Manager in hospitality, you'll work closely with sales teams to understand client expectations, coordinate with operations to ensure smooth service delivery, and partner with event teams to execute tailored experiences. Regular communication and cross-departmental meetings are essential to align on client needs, anticipate challenges, and resolve any issues quickly. This collaborative approach helps maintain high guest satisfaction and fosters long-term client loyalty. Building strong internal relationships is just as important as managing client accounts in this role.

What are the key skills and qualifications needed to thrive as a client relationship manager in the hospitality industry, and why are they important?

To thrive as a Client Relationship Manager in hospitality, you need a strong background in customer service, account management, and a relevant degree such as hospitality management or business. Familiarity with customer relationship management (CRM) software, booking systems, and property management tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail set top performers apart in this role. These skills are crucial for building client loyalty, resolving issues efficiently, and ensuring exceptional guest experiences in a highly competitive industry.

What is the difference between Client Relationship Manager Hospitality vs Sales Executive Hospitality?

AspectClient Relationship Manager HospitalitySales Executive Hospitality
Primary FocusMaintaining and enhancing client relationshipsGenerating new sales and acquiring clients
Required SkillsCustomer service, communication, relationship managementSales techniques, negotiation, prospecting
Work EnvironmentHotels, resorts, event venuesHotels, travel agencies, sales offices
CertificationsCustomer service certifications, hospitality managementSales certifications, hospitality sales training

The Client Relationship Manager Hospitality focuses on building long-term relationships with clients to ensure satisfaction and loyalty, while the Sales Executive Hospitality concentrates on acquiring new clients and closing sales. Both roles are vital in the hospitality industry but serve different stages of the customer lifecycle.

What are popular job titles related to Client Relationship Manager Hospitality jobs?

For Client Relationship Manager Hospitality jobs, the most frequently searched job titles are:

Infographic showing various Client Relationship Manager Hospitality job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Client Relationship Manager

Hilton Head Island, SC

The Greenery Inc
See more jobs at The Greenery Incexternal

$65K - $70K/yr

Full-time

Posted 11 days ago

Job description

Description


Job Summary:


The Client Relationship Manager is the primary contact for all clients, responsible for the upholding and communicating company standards, ensuring high client satisfaction, while maintaining and growing client relationships. This role aims to enhance client satisfaction, retention, revenue growth, and profitability. This position reports to the Director of Client Services and collaborates closely with the Branch Manager and Production Managers.


Core Values:

  1. Culture of Safety - Safety is always job #1
  2. A Growing Tradition Plants, Personally, Financially and Professionally
  3. Employee Owned - Personal Pride in Success with an Owners Mentality
  4. Exceptional Customer Experience - Delighting our Clients with our Products and Services
  5. Good Neighbors - Community Pride - Sharing our Success
  6. Respectability - Treating Others as we want to be treated

Duties/Responsibilities:

  • Ensure smooth client onboarding and integration.
  • Communicate and follow up with Plans of Action as production performs, resolves and executes control standards.
  • Monitor project timelines, budgets, and outcomes to ensure client satisfaction and profitability.
  • Identify and pursue opportunities to upsell and cross-sell to existing clients
  • Build, strengthen and maintain client relationships.
  • Retain and grow account base
  • Address and resolve client complaints and issues promptly and effectively.
  • Maintain consistent, scheduled communication cadence with clients
  • Identify and mitigate risks proactively
  • Gather client feedback and use it to drive continuous improvement with production teams.
  • Facilitate effective communication between clients and internal teams.
  • Foster a collaborative environment to enhance teamwork and problem-solving
  • Attend networking and industry events.
  • Manage and communicate the contract renewal process and price increase.
  • Design, estimate and propose enhancement opportunities
  • Manage Aspire and other integrated software systems to maximize performance.
  • Manage A/R communication to ensure timely payment for services rendered
  • Drive strategic plan for adoption and utilization of products

Requirements

Required Skills/Abilities:

  • Strong analytical and problem-solving skills, organizational, communication, coordination and presentation skills
  • Proficient computer technology including MS Office Suite, Aspire software knowledge is a plus.
  • Horticultural experience/ knowledge preferred
  • Strong social skills with an ability to build relationships internally and externally
  • Ability to manage conflict resolution
  • Ability to work in a fast-paced, team environment with a high sense of urgency
  • Strong ability to multitask and handle competing priorities in a constantly changing environment

Education and Experience:

  • Associates or Bachelors degree preferred
  • 3-4 years of experience as a Client Relations Manager preferred
  • Effective oral and written communication skills

Physical Requirements:

  • Must be able to travel
  • Prolonged periods standing, walking, stretching, bending, climbing ladders, kneeling, and pulling
  • Must be able to lift up to 25 pounds at times
  • Must be able to work in a variety of weather conditions


This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job descriptions are not intended and do not create employment contracts.

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