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Client Relationship Manager Hospitality Jobs (NOW HIRING)

LifeWorx

Client Relationship Manager

Arlington, VA · On-site

$125 - $150/hr

Sales Administration & CRM Management: Maintain accurate client records, service requests, sales ... Prior experience in staffing, healthcare, home care, hospitality, luxury services, or consultative ...

View-Cleaners

Client Relationship Manager

Irvine, CA · On-site

$60 - $80/hr

Dry cleaning, hospitality, luxury retail, or service industry experience * Experience managing ... lasting client relationships. Core Values: * Customer First * Accountability * Integrity

Rockefeller Capital Management

$80 - $100/hr

The Client Relationship Manager will work withour Rockefeller Global Family Office Team membersand will interact directly with ultra-high-net-worth clients. This role involves understanding complex ...

NEXACC

Client Relationship Manager

Phoenix, AZ · Hybrid

$880 - $1.2K/wk

As a Client Relationship Manager, you will play a crucial role in maintaining and enhancing client satisfaction, fostering long-term relationships, and driving business growth. You will be involved ...

FlexTG

Client Relationship Manager

Duluth, GA

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

FlexTG

Client Relationship Manager

Duluth, GA

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

JOB SUMMARY The Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction ...

FlexTG

Client Relationship Manager

Cockeysville, MD

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

NEST of Florida

NY · On-site

$60 - $80/hr

If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. Sewell, New Jersey / Bonita ...

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Client Relationship Manager Hospitality information

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$29K

$57.4K

$98K

How much do client relationship manager hospitality jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client relationship manager hospitality in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a client relationship manager do in the hospitality industry?

A Client Relationship Manager in the hospitality industry is responsible for building and maintaining strong relationships with clients, such as hotel guests, corporate partners, or event organizers. They act as the main point of contact to ensure client needs are met, resolve any issues, and deliver exceptional customer service. Their role often involves coordinating with various hotel departments, managing client accounts, and seeking feedback to improve services and client satisfaction. Ultimately, they help hotels and hospitality businesses retain clients and encourage repeat business.

How does a client relationship manager in the hospitality industry typically collaborate with sales, operations, and event teams to ensure exceptional guest experiences?

As a Client Relationship Manager in hospitality, you'll work closely with sales teams to understand client expectations, coordinate with operations to ensure smooth service delivery, and partner with event teams to execute tailored experiences. Regular communication and cross-departmental meetings are essential to align on client needs, anticipate challenges, and resolve any issues quickly. This collaborative approach helps maintain high guest satisfaction and fosters long-term client loyalty. Building strong internal relationships is just as important as managing client accounts in this role.

What are the key skills and qualifications needed to thrive as a client relationship manager in the hospitality industry, and why are they important?

To thrive as a Client Relationship Manager in hospitality, you need a strong background in customer service, account management, and a relevant degree such as hospitality management or business. Familiarity with customer relationship management (CRM) software, booking systems, and property management tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail set top performers apart in this role. These skills are crucial for building client loyalty, resolving issues efficiently, and ensuring exceptional guest experiences in a highly competitive industry.

What is the difference between Client Relationship Manager Hospitality vs Sales Executive Hospitality?

AspectClient Relationship Manager HospitalitySales Executive Hospitality
Primary FocusMaintaining and enhancing client relationshipsGenerating new sales and acquiring clients
Required SkillsCustomer service, communication, relationship managementSales techniques, negotiation, prospecting
Work EnvironmentHotels, resorts, event venuesHotels, travel agencies, sales offices
CertificationsCustomer service certifications, hospitality managementSales certifications, hospitality sales training

The Client Relationship Manager Hospitality focuses on building long-term relationships with clients to ensure satisfaction and loyalty, while the Sales Executive Hospitality concentrates on acquiring new clients and closing sales. Both roles are vital in the hospitality industry but serve different stages of the customer lifecycle.

What are popular job titles related to Client Relationship Manager Hospitality jobs?

For Client Relationship Manager Hospitality jobs, the most frequently searched job titles are:

Infographic showing various Client Relationship Manager Hospitality job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Travel & Hospitality - Client Relationship Manager

Palm Beach, FL • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

Full-time

Re-posted 5 days ago

Key responsibilities

  • Plan and execute regular client touchpoints to translate objectives into structured project management plans.

  • Coordinate cross-functional project teams by setting milestones, allocating resources, and aligning workstreams to meet client commitments.

  • Manage end-to-end project lifecycles by defining scope, creating schedules, tracking progress, and adjusting delivery plans to meet client expectations.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Summary
This hybrid day shift Client Relationship Manager role focuses on building enduring client partnerships while ensuring the flawless delivery of complex project management initiatives. The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both the organization and the broader travel and hospitality ecosystem.
Responsibilities
  • Drive strategic client engagement by planning and executing regular touchpoints that translate client objectives into clearly structured project management plans which enhance long term satisfaction and retention.
  • Coordinate cross functional project teams by setting clear milestones allocating resources and aligning workstreams so that project management efforts deliver reliable solutions that meet client commitments.
  • Manage end to end project lifecycles by defining scope creating schedules tracking progress and adjusting delivery plans to ensure that client expectations are met with high consistency in a hybrid work model.
  • Oversee issue resolution by monitoring client escalations analyzing root causes and orchestrating corrective actions so that project risks are minimized and service continuity is maintained.
  • Guide requirements identification by facilitating workshops documenting business needs and validating acceptance criteria to make sure that project management outputs precisely match operational demands including crew management processes.
  • Collaborate with internal stakeholders by sharing client insights influencing prioritization and integrating feedback so that project roadmaps remain aligned with company strategy and industry trends.
  • Optimize client reporting by preparing structured status updates detailing progress dependencies and outcomes to provide transparent visibility into project health and measurable business impact.
  • Enhance operational efficiency by reviewing workflows recommending improvements and driving process changes that help clients manage crew assignments scheduling and compliance within cruise operations.
  • Monitor service performance indicators by reviewing metrics synthesizing trends and proposing action plans so that client engagements steadily improve and contribute to reliable cruise crew operations.
  • Support hybrid work coordination by organizing onsite and remote interactions defining communication norms and ensuring that collaboration tools are effectively used to keep project teams aligned.
  • Promote knowledge sharing by documenting lessons learned creating reference materials and encouraging practice adoption so that future projects benefit from proven client management and project management patterns.
  • Advance client centric outcomes by translating feedback into prioritized enhancements and coordinating implementation so that solutions better support safe efficient and comfortable travel experiences.
  • Contribute to organizational purpose by ensuring that project delivery and client relationships strengthen the company reputation as a trusted partner in technology enabled cruise crew management and broader maritime services.

Qualifications
  • Demonstrate extensive experience of fifteen to eighteen years in client relationship management and complex project management with a strong record of delivering structured initiatives for enterprise clients.
  • Show deep proficiency in project management methodologies including planning risk control and stakeholder communication to drive predictable outcomes in hybrid environments.
  • Apply practical knowledge of crew management systems for cruise operations by understanding scheduling compliance and resource allocation to support clients in optimizing onboard staffing.
  • Utilize excellent communication and negotiation abilities to clarify expectations manage conflicts and build trust across diverse client and internal stakeholder groups.
  • Employ strong analytical and problem solving skills to interpret client data recognize operational patterns and convert insights into actionable project improvements.
  • Use collaborative working habits in hybrid models by engaging effectively both remotely and onsite while maintaining productive relationships with distributed project teams.

Certifications Required
Preferred certifications include Project Management Professional and or PRINCE2 Practitioner with any domain specific maritime operations training considered an advantage.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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