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Client Relationship Manager Hospitality Jobs (NOW HIRING)

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

FlexTG | Position Description CLIENT RELATIONSHIP MANAGER Modern Position Description Position Title Client Relationship Manager Department Sales / Client Account Management FLSA Status Exempt Travel ...

FlexTG

Client Relationship Manager

Atlanta, GA · On-site

JOB SUMMARY The Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction ...

Farther

Client Relationship Manager

Greensboro, GA · Hybrid

The Role As the Client Relationship Manager, you're the centralized point of contact for clients and a key partner to the financial advisor. You'll ensure that every aspect of the client experience ...

FlexTG

Client Relationship Manager

Cockeysville, MD · On-site

JOB SUMMARY The Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction ...

FlexTG

Client Relationship Manager

Mesa, AZ · Hybrid

Client Relationship Manager ???? Location: Remote (Hybrid if within 35 miles of a FlexTG office - 3 days onsite) ???? Salary: $60,000-$70,000 base + quarterly bonuses + commission incentives About ...

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Client Relationship Manager Hospitality information

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$29K

$57.4K

$98K

How much do client relationship manager hospitality jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client relationship manager hospitality in the United States is $57,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What does a client relationship manager do in the hospitality industry?

A Client Relationship Manager in the hospitality industry is responsible for building and maintaining strong relationships with clients, such as hotel guests, corporate partners, or event organizers. They act as the main point of contact to ensure client needs are met, resolve any issues, and deliver exceptional customer service. Their role often involves coordinating with various hotel departments, managing client accounts, and seeking feedback to improve services and client satisfaction. Ultimately, they help hotels and hospitality businesses retain clients and encourage repeat business.

How does a client relationship manager in the hospitality industry typically collaborate with sales, operations, and event teams to ensure exceptional guest experiences?

As a Client Relationship Manager in hospitality, you'll work closely with sales teams to understand client expectations, coordinate with operations to ensure smooth service delivery, and partner with event teams to execute tailored experiences. Regular communication and cross-departmental meetings are essential to align on client needs, anticipate challenges, and resolve any issues quickly. This collaborative approach helps maintain high guest satisfaction and fosters long-term client loyalty. Building strong internal relationships is just as important as managing client accounts in this role.

What are the key skills and qualifications needed to thrive as a client relationship manager in the hospitality industry, and why are they important?

To thrive as a Client Relationship Manager in hospitality, you need a strong background in customer service, account management, and a relevant degree such as hospitality management or business. Familiarity with customer relationship management (CRM) software, booking systems, and property management tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail set top performers apart in this role. These skills are crucial for building client loyalty, resolving issues efficiently, and ensuring exceptional guest experiences in a highly competitive industry.

What is the difference between Client Relationship Manager Hospitality vs Sales Executive Hospitality?

AspectClient Relationship Manager HospitalitySales Executive Hospitality
Primary FocusMaintaining and enhancing client relationshipsGenerating new sales and acquiring clients
Required SkillsCustomer service, communication, relationship managementSales techniques, negotiation, prospecting
Work EnvironmentHotels, resorts, event venuesHotels, travel agencies, sales offices
CertificationsCustomer service certifications, hospitality managementSales certifications, hospitality sales training

The Client Relationship Manager Hospitality focuses on building long-term relationships with clients to ensure satisfaction and loyalty, while the Sales Executive Hospitality concentrates on acquiring new clients and closing sales. Both roles are vital in the hospitality industry but serve different stages of the customer lifecycle.

What are popular job titles related to Client Relationship Manager Hospitality jobs?

For Client Relationship Manager Hospitality jobs, the most frequently searched job titles are:

Infographic showing various Client Relationship Manager Hospitality job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,383 per year, or $27.6 per hour.

Client Relationship Manager

Oklahoma City, OK • On-site

Swadley's Bar-B-Q
Restaurants • 501 - 1,000 employees
Learn more about Swadley's Bar-B-Qexternal

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
Description
The Catering Client Relationship Manager is responsible for building, maintaining, and growing relationships with existing and prospective catering clients. This position is focused on generating new business, increasing repeat sales, and delivering exceptional customer service while working closely with the catering operations team to ensure flawless execution.
This is a full-time salaried position with performance-based bonus opportunities.
Schedule
  • Full-Time
  • Monday-Friday
  • 9:00 AM - 5:00 PM
  • Expected to answer only minimal phone calls emails outside normal business hours when necessary to ensure excellent customer service or support active events.
  • Weekends flexible with client needs or special events

Key Responsibilities
Sales & Business Development
  • Develop new catering business through cold calling, networking, referrals, and community outreach.
  • Build long-term relationships with local businesses, schools, churches, hospitals, event venues, and organizations.
  • Schedule client visits and presentations.
  • Identify opportunities for recurring catering accounts.
  • Ask every satisfied client for referrals.
  • Maintain an active pipeline of prospective customers.
  • Follow up on catering inquiries via phone, email, and online leads in a timely and professional manner
  • Guide clients through menu selection, event planning, and service options
  • Prepare and send catering proposals, contracts, and invoices
  • Collect deposits and ensure timely payment processing
  • Take and confirm catering orders, including menus, quantities, timing, delivery/service needs, and pricing
  • Accurately input orders and client details into the catering/order management system
  • Ensure all orders meet company standards, lead times, and operational requirements
  • Identify opportunities for upselling, add-ons, and enhancements

Client Relationship Management (Primary Focus)
  • Serve as the primary point of contact for assigned and repeat catering clients
  • Build and maintain strong, long-term relationships to drive repeat business
  • Proactively follow up on inquiries, quotes, past events, and warm leads
  • Maintain an active pipeline of current and returning clients
  • Follow up post-event to gather feedback, strengthen relationships, and secure future bookings
  • Conduct periodic client check-ins.
  • Resolve customer concerns professionally and quickly.
  • Ensure every client receives exceptional service from inquiry through event completion.
  • Generate repeat business through relationship building.
  • Support tastings, menu consultations, and client meetings as needed

Sales Support & Business Growth
  • Convert inbound leads into confirmed catering orders
  • Increase average order value through upselling
  • Proactively follow up with past clients, referrals, and warm leads to drive repeat and incremental business
  • Contribute to team-based sales goals and revenue targets
  • Collaborate with team members to support account growth opportunities

Marketing & Community Engagement
  • Attend networking events, chamber meetings, and community functions
  • Represent the company professionally in the community
  • Assist with promotional campaigns and seasonal catering initiatives
  • Collaborate with the marketing team on lead generation opportunities

Event Coordination & Execution Support
  • Coordinate event logistics including delivery schedules, staffing needs, and execution timelines
  • Communicate order details clearly with culinary, operations, and delivery teams
  • Ensure all event details are accurate and aligned across departments
  • Respond to last-minute changes or challenges with urgency and professionalism
  • Support event execution as needed to ensure client satisfaction and brand standards

Administrative & Reporting
  • Maintain accurate records of client interactions, sales activity, and order details
  • Respond to client inquiries promptly
  • Prepare catering proposals and estimates
  • Utilize CRM or ordering systems to track pipeline and client communication
  • Participate in weekly sales meetings, pipeline reviews, and reporting
  • Collaborate cross-functionally to ensure smooth event execution
  • Assist with account receivables when necessary.
  • Support forecasting and sales initiatives

What Success Looks Like
  • Meet or exceed periodic sales targets
  • Generate new business opportunities weekly
  • Strong repeat business and client retention
  • Grow average order size
  • Maintain timely communication with clients
  • Accurate, timely catering order entry and coordination
  • Smooth, well-executed events with minimal issues
  • Positive client feedback and ongoing relationships
  • Consistent contribution to team sales goals
  • Build and maintain a healthy sales pipeline

A successful Catering Client Relationship Manager consistently builds trust with clients, develops new business opportunities, strengthens existing relationships, exceeds sales goals, and works collaboratively with the catering team to deliver outstanding experiences that create loyal, repeat clients.
Why Join Us
  • Stable, onsite role with consistent schedule
  • Competitive salary with performance-based bonus opportunities
  • Strong pipeline of inbound leads (minimal cold prospecting)
  • Team-driven sales culture
  • Opportunity to grow within a growing catering organization
  • A role that blends relationship-building with execution excellence

Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
Requirements
Qualifications & Skills
  • 2+ years in catering, hospitality, sales, event coordination or account management preferred
  • Strong communication, customer service and relationship-building skills
  • Detail-oriented with a high level of accuracy in order entry and coordination
  • Self-motivated with a sales-driven mindset
  • Organized, detail oriented and able to manage multiple clients, orders, and priorities
  • Comfortable making outbound sales calls
  • Professional appearance and attitude
  • Proficient with Microsoft Office and CRM software
  • Comfortable working in a fast-paced, team-driven environment
  • Onsite role with consistent schedule, occasional evenings or weekends as needed

Physical Requirements
  • Prolonged periods of sitting and computer use
  • Occasional standing and walking to assist guests
  • Ability to lift up to 20 lbs as needed
  • Ability to operate standard office equipment

Salary Description
45,000 - 50,000 + Team Bonus Structure

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