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Client Relations Specialist Jobs (NOW HIRING)

Position Overview We are seeking a detail-oriented and proactive Client Relations Specialist to manage key customer accounts while supporting a fast-paced sales team. This role is ideal for someone ...

Gradient is seeking a Client Relations Specialist to join our team! In this role, you'll work with clients to understand their needs, explain regulations, and offer solutions to protect their ...

As the Client Relations Specialist for Utilimaster (A ShyftBrand) based at our facility in Bristol, IN, you will enjoy supporting ouroutside sales staff by quoting and managing orders while building ...

Client Relations Specialist

Bristol, IN Β· On-site

$65K - $85K/yr

Client Relations Specialist Bristol, IN (Main) Regular Employee Salary Exempt $65,000.00 - 85,000.00 What You'll Do Our people are our greatest asset, and your success is our success! That's why we ...

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How much do client relations specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client relations specialist in the United States is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.24 per hour, depending on experience, location, and employer.

What is a client relations specialist?

Client Relations Specialists are professionals who serve as the main point of contact between a company and its clients. Their primary responsibility is to ensure client satisfaction by addressing inquiries, resolving issues, and maintaining strong, positive relationships. They often collaborate with other departments to fulfill client needs, manage accounts, and identify opportunities for service improvements. Excellent communication, problem-solving skills, and a customer-focused attitude are essential for this role.

How does a client relations specialist typically collaborate with other departments to resolve client issues?

Client Relations Specialists frequently work cross-functionally with teams such as sales, customer support, and operations to address and resolve client concerns. This collaboration often involves gathering information, coordinating responses, and ensuring that each department contributes its expertise to deliver a seamless client experience. Effective communication and problem-solving skills are essential, as the specialist serves as the main liaison between the client and internal teams. By fostering these interdepartmental relationships, Client Relations Specialists help drive client satisfaction and maintain strong business partnerships.

What are the key skills and qualifications needed to thrive as a client relations specialist, and why are they important?

To thrive as a Client Relations Specialist, you need strong communication skills, customer service expertise, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and sometimes certifications in customer service or relationship management are valuable. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence help professionals build trust and manage client expectations effectively. These skills are crucial for fostering client satisfaction, retention, and long-term business success.

What is the difference between Client Relations Specialist vs Customer Service Representative?

AspectClient Relations SpecialistCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentCorporate offices, client-facing settings, account managementCall centers, retail, support desks
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and account managementHandles customer inquiries, resolves issues quickly

The main difference is that a Client Relations Specialist concentrates on maintaining and growing relationships with clients, often in a B2B context, while a Customer Service Representative primarily addresses customer inquiries and resolves issues in a more transactional setting. Both roles require strong communication skills but differ in scope and focus.

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Infographic showing various Client Relations Specialist job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $47,424 per year, or $22.8 per hour.

Client Relations Specialist

Jacksonville, FL β€’ On-site

$50K/yr

Other

Re-posted 15 days ago


Job description

Position Overview
We are seeking a detail-oriented and proactive Client Relations Specialist to manage key customer accounts while supporting a fast-paced sales team. This role is ideal for someone who enjoys building client relationships, solving problems independently, and ensuring exceptional customer service from quote through project completion.
The successful candidate will manage a small portfolio of high-value accounts, maintain communication with additional house accounts, and provide administrative support to the sales team during peak business periods.
Key Responsibilities

  • Serve as the primary point of contact for assigned client accounts, providing outstanding customer service and account support.
  • Manage two high-volume customer accounts while maintaining periodic communication with additional house accounts.
  • Prepare and process customer quotes, orders, and related documentation accurately.
  • Coordinate with internal departments to ensure projects and customer requests are completed on time.
  • Support members of the sales team during busy seasons with administrative and customer service tasks.
  • Send accounts receivable reminder emails regarding outstanding invoices (no collections calls required).
  • Resolve customer inquiries quickly while identifying opportunities to improve processes and efficiency.
  • Maintain accurate account records and documentation.
Qualifications
  • Previous experience in client relations, customer service, account management, or inside sales.
  • Experience within the print-to-mail, commercial printing, direct mail, or mailing services industry is strongly preferred.
  • Familiarity with print products such as envelopes, letters, mail pieces, and quoting processes is highly desirable.
  • Exceptional attention to detail with a strong commitment to accuracy.
  • Self-motivated with the ability to identify issues, ask questions, and solve problems independently.
  • Confident communicator who can explain decisions and work effectively with multiple departments.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel. Advanced Excel skills are a plus but not required.
Location: Jacksonville, FL
Job Type: Direct Hire | Full-Time | Fully On-Site
Salary: $50,000+ annually, depending on experienceWhat We're Looking For
  • Strong organizational and multitasking abilities.
  • A collaborative team player who thrives in a fast-paced office environment.
  • Someone who takes initiative rather than waiting for direction.
  • A customer-focused professional committed to building long-term client relationships.