Client Relations Manager Jobs in Goodyear, AZ (NOW HIRING)

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The Records & Information Governance Program Manager is responsible for coordinating and driving the execution of Records and Information Governance (RIG) initiatives across the client environment. Reporting to the National Client Relations Manager, this role serves as the central point of coordination for project planning, tracking, reporting, documentation, and communication across the Records & Information Governance program.

Working closely with the National Client Relations Manager, Records Operations Manager, and specialty team leaders, the Program Manager helps ensure commitments are met, projects remain on track, deadlines are achieved, and priorities are effectively managed. This role provides structure and visibility across a complex portfolio of initiatives by managing project plans, facilitating stakeholder coordination, maintaining governance documentation, tracking key deliverables, and supporting leadership with operational reporting and project administration.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple concurrent initiatives while helping leaders stay focused, informed, and accountable for project outcomes.

In short: This role serves as the organizational hub of the Opensity Solutions Records & Information Governance leadership team, providing project management, coordination, reporting, and accountability across multiple concurrent initiatives to ensure commitments are executed on time and with high quality.

Core Responsibilities

Project & Program Coordination

• Coordinate multiple Information Governance and Records Management initiatives simultaneously.

• Develop and maintain project plans, timelines, milestone schedules, action plans, and implementation trackers.

• Monitor project progress and proactively identify risks to deadlines and deliverables.

• Follow up with project stakeholders to ensure commitments, milestones, and action items are completed on schedule.

• Coordinate project intake, prioritization, and workload tracking.

Leadership Support

• Support the National Client Relations Manager and Records Operations Manager by maintaining visibility into ongoing initiatives, priorities, and resource needs.

• Organize and facilitate project meetings, leadership meetings, and stakeholder working sessions.

• Capture meeting notes, decisions, action items, and follow-up activities.

• Maintain centralized documentation for projects, initiatives, and records-related activities.

• Assist leadership with preparing status updates, reports, presentations, and executive communications.

Documentation & Reporting

• Create and maintain project dashboards, status reports, KPI trackers, risk logs, and project documentation.

• Develop and maintain project documentation, implementation plans, and workflow documentation.

• Provide regular reporting on project health, milestone completion, and upcoming priorities.

• Track and manage dependencies across multiple initiatives and stakeholder groups.

Cross-Functional Coordination

• Partner closely with the Records Operations Manager, specialty team leaders, client stakeholders, and support teams to coordinate project activities.

• Ensure alignment across multiple workstreams and project priorities.

• Escalate issues, risks, and resource constraints when appropriate.

• Help establish consistent project management practices, workflows, and tracking methodologies across the organization.

Ideal Candidate

The ideal candidate is an experienced project or program manager who thrives in a fast-paced environment and enjoys bringing order, structure, and accountability to complex initiatives. This individual serves as the organizational backbone of the Opensity leadership team, ensuring projects move forward, deadlines are met, stakeholders remain informed, and leaders can focus on client relationships, operational management, and strategic priorities.

Work Location

• This position is primarily remote and may require periodic onsite attendance for meetings, project activities, training, client engagements, or other business needs.

• Candidates must reside within reasonable proximity to a Firm office and be able to travel onsite as required.

Preferred Qualifications

• Bachelor's degree in Business Administration, Project Management, Operations Management, or a related field preferred, or an equivalent combination of relevant professional experience and demonstrated success.

• Strong project management and program coordination experience, including managing multiple concurrent initiatives, stakeholders, timelines, and deliverables.

• Exceptional organizational, communication, and follow-through skills.

• Ability to build collaborative relationships across teams and influence outcomes without direct authority.

• Demonstrated professionalism, adaptability, customer-service orientation, and a strong team-first mindset.

The Compensation range for this role is up to 90,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.