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Client Relations Associate Jobs in Whitby, ON (NOW HIRING)

Dar Group

Senior Mechanical Designer

Toronto, ON

CA$86K - CA$105K/yr

... Associate and/or Principal-in-Charge, including but not limited to performing engineering ... Maintain good client relations. Knowledge * Able to read Architectural, Structural, Mechanical and ...

Tetra Tech

Engineering Manager

Pickering, ON

CA$130K - CA$170K/yr

You will have exceptional communication skills (client relations, team project communications, and ... Our reputation rests on the technical expertise and dedication of our employees - 25,000 associates ...

RSM

Senior Associate - Indirect Tax

Toronto, ON · On-site

Provide excellent client service to our clients and the RSM tax team through responsive and ... Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

Imperial PFS

Bilingual Collection Associate

Toronto, ON · Remote

CA$45K - CA$52K/yr

Ensure notes and actions are placed on the account for each client contact. * Complete appropriate ... Results oriented, diplomatic, and adept at building customer relations. * Excellent problem-solving ...

Tarion-1

Associate General Counsel

Toronto, ON · On-site

$127.89 - $191.86/hr

Significant experience in litigation and one or more of the following: client management, file ... relation with internal and external interested parties. * Knowledge of policies, procedures ...

Tarion

Associate General Counsel

Toronto, ON · Hybrid

$127K - $191K/yr

Significant experience in litigation and one or more of the following: client management, file ... relation with internal and external interested parties. * Knowledge of policies, procedures ...

Tarion

Associate General Counsel (Remote)

Toronto, ON · Remote

CA$127K - CA$191K/yr

Significant experience in litigation and one or more of the following: client management, file ... relation with internal and external interested parties. * Knowledge of policies, procedures ...

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Client Relations Associate information

What does a customer relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and address concerns. They often handle inquiries, provide product or service information, and maintain positive relationships using communication tools like email or phone. Strong interpersonal skills and familiarity with customer management software are typically required for this role.

What are Client Relations Associates?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What does a client relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and foster long-term relationships. They handle inquiries, resolve issues, and may use customer relationship management (CRM) tools to track interactions. Strong communication skills and attention to detail are essential for success in this role.

How does a Client Relations Associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a Client Relations Associate, and why are they important?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

What is a client relationship associate job description?

A client relationship associate is responsible for maintaining and strengthening relationships with clients by providing excellent customer service, addressing inquiries, and ensuring client satisfaction. They often use CRM software to track interactions and may assist with onboarding, account management, and resolving issues to support client retention and business growth.

Is a CSA job stressful?

A Client Relations Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and maintaining client satisfaction. The level of stress depends on the workload, company environment, and communication skills required, but strong organizational and problem-solving abilities can help manage it effectively.
What cities near Whitby, ON are hiring for Client Relations Associate jobs? Cities near Whitby, ON with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Engagement Director - Microsoft Azure

Engagement Director - Microsoft Azure

TTEC Digital

Toronto, ON • Remote

Full-time

Posted 6 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks an Engagement Director-Microsoft Azure to join our growing organization. This is a 100% remote opportunity with limited travel requirements to Vancouver. 
 

At TTEC Digital, everything we do, every day adds fuel to exceptional customer experience.  We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers. 

The Engagement Director is responsible for leading, guiding, and owning multiple complex, large transformation engagements and ensuring client success, which includes ensuring business objectives and outcomes are met, overseeing end-to-end successful delivery of multiple large programs, delivering financial metrics around the program portfolio, and managing client relationships and escalations. In addition, this position is responsible for assisting in cross-sell, up-sell, driving CSAT, SME knowledge & best practices across the entire Consulting & Delivery practice.

What You Will Be Doing:

Driving Business Success:

  • Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio.
  • Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors.
  • Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives.
  • Owns, plans, and leads Enterprise Projects & Programs across complex, large transformation engagements.
  • Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business.
  • Meets/exceeds billable expectation as determined by management (up to 25%)
  • Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget.
  • Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget

Client Relations:

  • Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.
  • Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.
  • Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.
  • Drives Customer Satisfaction & Reference-ability by being a trusted advisor to customers and leading by example.

Leadership and Collaboration:

  • Collaborates with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement
  • Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development.
  • Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration.
  • Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior.
  • Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.
Project Supervisory Responsibilities:
  • This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.
 

 

What You Will Bring:
  • Bachelor's degree in computer science, business or related area preferred-equivalent experience considered.
  • 10+ years of enterprise delivery experience, including experience of leading or managing large programs ($3M+, 12-15 months+ duration, 15+ team members), preferably with Microsoft tools.
  • 5+ years of engagement management experience. Any past client-partner, sales portfolio, or account management experience is a bonus.
  • 5+ years of experience in leading or working with offshore teams preferred
  • Advanced proficiency and/or certification on Project Management and different Project Management styles like Agile, Scrum, Waterfall, Hybrid etc., is preferred
  • Employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.

Delivery Leadership: Focus on one or more of the following Microsoft Azure pillars

Proven delivery experience in managing delivery portfolios of $10M+ and experience in leading and managing multiple parallel large, complex data transformation programs. Global experience preferred.

Data & AI Focus

  • 8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.

Infrastructure / Platform Focus

  • 8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment.

Digital Innovation / Custom Solutions (Applications)

  • 8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment.
$200,000 - $240,000 a year
#LI-JF1
 About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
 
#LI-RemoteCanada
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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