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Client Program Manager Jobs in Richmond, VA (NOW HIRING)

Merakey

Program Lead

Richmond, VA

This role may manage a caseload of their own. Must possess: * Excellent interpersonal ... Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns

Merakey

Program Lead

Richmond, VA · On-site

This role may manage a caseload of their own. Must possess: * Excellent interpersonal ... Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns

Padilla

Client Operations Specialist

Richmond, VA · Hybrid

Own recurring operational processes and documentation that keep the client program running smoothly ... Experience managing project timelines, coordinating multiple stakeholders and driving work to ...

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All JobsClient Program JobsClient Program Manager JobsClient Program Manager Jobs in Richmond, VA

Client Program Manager information

See Richmond, VA salary details

$8

$53

$84

How much do client program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client program manager in Richmond, VA is $53.52, according to ZipRecruiter salary data. Most workers in this role earn between $35.67 and $68.75 per hour, depending on experience, location, and employer.

How does a client program manager typically collaborate with internal teams to ensure client satisfaction?

Client Program Managers act as key liaisons between clients and various internal departments, such as sales, operations, and product development. They facilitate regular meetings to align project goals, address client feedback, and resolve any issues that arise during program execution. By fostering clear communication and cross-functional teamwork, Client Program Managers help ensure that deliverables meet client expectations while staying on schedule and within budget.

What are the key skills and qualifications needed to thrive as a client program manager, and why are they important?

To thrive as a Client Program Manager, you need strong project management abilities, organizational skills, and experience in client relationship management, often backed by a relevant degree and industry experience. Familiarity with project management software (like Asana, Jira, or MS Project) and certifications such as PMP or CAPM are commonly required. Excellent communication, problem-solving, and leadership abilities help you build trust with clients and manage cross-functional teams. These skills ensure successful program delivery, client satisfaction, and the ability to navigate complex project requirements.

What is the average salary for a client program manager?

The average salary for a client program manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits.

What is the difference between Client Program Manager vs Project Coordinator?

AspectClient Program ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree, PMP or similar certifications often preferredUsually requires a bachelor's degree; certifications are optional
Work EnvironmentManages multiple projects and client relationships, often in corporate or consulting settingsSupports project teams by coordinating tasks, often in office or on-site environments
Employer & Industry UsageCommon in consulting, IT, marketing, and service industriesWidely used across industries for project support roles

The Client Program Manager oversees multiple client projects, focusing on strategic management and client satisfaction, while the Project Coordinator handles day-to-day project tasks and coordination. Both roles require strong organizational skills, but the Program Manager has a broader scope and more strategic responsibilities.

What does a client program manager do?

A client program manager oversees the planning, execution, and delivery of projects for clients, ensuring they meet scope, budget, and timeline requirements. They coordinate between internal teams and clients, manage stakeholder expectations, and utilize project management tools to track progress and resolve issues.
What are popular job titles related to Client Program Manager jobs in Richmond, VA? For Client Program Manager jobs in Richmond, VA, the most frequently searched job titles are:
What job categories do people searching Client Program Manager jobs in Richmond, VA look for? The top searched job categories for Client Program Manager jobs in Richmond, VA are:
What cities near Richmond, VA are hiring for Client Program Manager jobs? Cities near Richmond, VA with the most Client Program Manager job openings:
Client Program Manager jobs near you
Infographic showing various Client Program Manager job openings in Richmond, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $111,319 per year, or $53.5 per hour.

Regional Program Manager (Global Customer Management)

DSV Global Transportation

Richmond, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - VIRTUAL - US Virginia 

Division: Group 
Job Posting Title: Regional Program Manager (Global Customer Management) - 111996 
Time Type: Full Time

We have two unique openings for Program Management for our Global Customer Management Team:

  • East Coast - Strong preference for Washington DC area
  • West Coast - open to west region with close proximity to major airport - Dallas TX would be prime location

Purpose of the role

This Global Customer Management (GCM) Program Manager will focus on a specific Region as assigned in the United States.  This role provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Teams. The GCM Program Manager is also responsible for being the liaison/direct link to the client in shaping the strategic direction of the program driving operational standards and harmonization through effective project management and continuous improvement support.

Key responsibility

Strategic and Operational Tasks

Responsible for driving strategic scope ('programs') for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
Drive and facilitate the global strategic planning process ('roadmap') and associated supporting projects.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
Supports change management programs linked to the strategic scope that supports customer strategy
Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.
 

Customer and internal relationships

Collaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc.
Build, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demands
 
  • Will also collaborate with Country Managing Directors and site managers to support development activities.  Will also align on strategy and serve as back-up support to senior GCM resources.  Will also partner with other GCM resources, Regional and In-Country IT, Data Center, and Internal Operations Teams to engage, leverage, utilize, and inform. 

P/L

Improves revenue and profitability in collaboration with Country P/L owners, GCM Head and Business Development

 KPIs

Yearly growth of revenue
Yearly growth of EBIT (total and %)
Customer NPS (Customer satisfaction)
 
Qualifications & Expertise
Bachelor in logistics or similar study
5+ years' experience in operational roles in the contract logistics industry, incl. P&L accountability
Demonstratable E2E experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and high-level understanding of local market conditions
Strong Business English (written and verbal)
Experienced in working in a global matrix organization
  • Ability to travel frequently - approximately 25%

Skills & Competencies

Strong communication and interpersonal skills with ability to influence and collaborate effectively
Good team player
Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Project Management mindset
Entrepreneurial minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active
Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance
Proven interpersonal and indirect leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level 
Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)
Must have proven track record for meeting or exceeding goals

For this position, the expected base pay range is 120,000 USD - 170,000 USD Annually.  Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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