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Healthcare Client Partner (Revenue Cycle Management - RCM)

Location: Nashville,TN

Travel: As Required

Employment Type: Full-Time

About the role:

We are seeking an experienced Healthcare Client Partner (RCM) to drive strategic growth, strengthen executive-level client relationships, and lead large-scale Healthcare Revenue Cycle Management (RCM) engagements. This leadership role is responsible for the overall health, growth, profitability, and strategic direction of assigned accounts, with full accountability for account P&L, customer satisfaction, and business expansion.

The ideal candidate will bring deep Healthcare and RCM domain expertise, a strong consulting mindset, exceptional relationship management skills, and a proven track record of delivering profitable growth within IT services, business process services, or management consulting organizations.

Key Responsibilities:

· Own end-to-end account management, including revenue growth, profitability, account planning, and client satisfaction.

· Manage and grow a portfolio with annual revenues in excess of $25M-$35M.

· Develop and execute comprehensive account growth strategies, including demand generation, white-space analysis, and investment planning.

· Drive expansion opportunities across existing services and new business pursuits.

· Build, maintain, and strengthen executive relationships at the C-suite and senior leadership levels.

· Serve as a trusted advisor, helping clients navigate business transformation, operational excellence, and technology modernization initiatives.

· Collaborate closely with delivery, operations, finance, product, and service line leadership teams to execute strategic account plans.

· Position Healthcare, RCM,EHR,EMR, GenAI, digital transformation, platform, and consulting capabilities to address client priorities and business outcomes.

· Lead pipeline development, opportunity qualification, deal shaping, proposal development, and RFP responses.

· Ensure strong delivery governance, operational excellence, and customer success across all engagements.

· Drive innovation-led growth by identifying opportunities to leverage GenAI and automation solutions that deliver measurable client ROI.

· Establish and leverage strategic partnerships and ecosystem alliances to expand client value.

· Mentor and develop sales, client management, and delivery leaders, fostering a high-performance culture.

Required Skills and Qualifications:

· Bachelor''s degree required.

· Minimum 5 years of experience in client-facing leadership roles within Healthcare, Revenue Cycle Management (RCM), IT Services, Business Process Services, or Management Consulting.

· Demonstrated success managing large strategic accounts with full P&L responsibility.

· Strong experience driving revenue growth, margin improvement, and account expansion.

· Proven ability to build and sustain executive relationships at CXO and CXO-1 levels.

· Experience working with global delivery models and leading geographically distributed teams.

· Strong understanding of Healthcare provider operations and Revenue Cycle Management processes.

Preferred Qualifications:

· MBA or advanced business degree preferred.

· Deep expertise in Healthcare Revenue Cycle Management, Healthcare Operations, Business Process Services, and Digital Transformation.

· Strong understanding of emerging technologies, including AI, Generative AI, automation, and analytics within the Healthcare domain.

· Proven track record of leading large, complex transformations and consulting engagements.

· Strong executive presence with excellent communication, negotiation, and stakeholder management skills.

· Ability to influence senior business and technology executives and develop long-term strategic partnerships.

· Experience operating successfully within a highly matrixed organization.

· Demonstrated ability to develop account strategies, articulate value propositions, and create compelling client business cases.

· Strong problem-solving, consultative selling, and leadership capabilities.