Client Operations Manager Jobs in West Jordan, UT

We're seeking someone to join our team as an Associate in ISG Equity Operations responsible for providing first class service and break resolution for a number of clients over various products for global markets. The Associate will work closely with Global Stakeholders including the Prime Brokerage Trade Support teams, Prematch and Fails, the Business Units and senior management across the firm.
ISG Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Client Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading.
Prime Brokerage Client Operations supports both the Prime Brokerage (NY) and International Prime Brokerage (LN) Business Units, across both Equity and Fixed Income products. It is a hugely diverse and dynamic department covering a wide range of functions/responsibilities from trade capture and clearance through to settlements and break resolution. The teams liaise with various internal and external counterparties on a daily basis, including the business units, hedge fund clients, brokers, stock loan, controls, corporate actions, network management and settlements. It is a high risk, exciting environment where the teams have to work to tight deadlines, which are both client and market driven.
As the demands of hedge funds have evolved, so too have services provided by the Prime Broker. Today, Morgan Stanley Prime Brokerage supports clients across a wide range of trading strategies from the more traditional equity long/short to credit strategies where the fund manager is trading credit default swaps, index futures and global distressed debt.
The Client Service Group provides direct client coverage and each team member is responsible for their own client base. Within this model, the Client Service Group team members support a number of key processes including break investigation, fails investigation and various other trade related activities. As this is a crucial client facing role the team are also responsible for making client process improvements which ultimately supports both Morgan Stanley and the client.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...
What you'll do in the role:

• Execute processes/functions and/or support process management and project efforts, leveraging knowledge of the systems, markets and instruments that influence the team
• Recognize risk in day-to-day processes to draw out the key issues and contribute to process improvements
• Build relationships within team and internal stakeholders, sharing knowledge to contribute to team output
• Participate in projects and initiatives, aiding in solution formulation with a focus on timely execution
• Liaising/communicating with Global stakeholders and various operational groups
• Planning and organizing of project, initiatives and team testing
• Providing reporting /information to management and key stakeholders
• Process management of various client related functions such as trade amendments, client queries & reporting within specified timescales
• Ensuring procedures are accurate, relevant and adhered too
• Pro-actively contributing towards the drive to improve process efficiency through root cause analysis
• Identification and timely escalation of risk items to management

What you'll bring to the role:

• Knowledge of the full Trade flow from Execution to settlement for the market & the client
• Experience preparing team procedures and assessing/implementing team controls
• Ability to establish clear goals and priorities, and address non-standard issues within area of expertise with minimal guidance and supervision
• Subject matter expertise in business area supported, client requirements, and ability to ensure control is not compromised to comply with client requests
• Culture carrier across Operations, embracing the Firm's core values
• At least 2 years' relevant experience would generally be expected to find the skills required for this role
• Good knowledge of Microsoft Office applications
• Proven track record of successful project implementation

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.