Client Operations Manager Jobs in Vernon, BC (NOW HIRING)

Join the TROIKA Team -

Building Sustainable Communities for Over 25Years!

AtTROIKAwe'renot just about building structures -we'reabout creatingSustainableCommunities thatfuture generations can call home. For overtwo decades,we'vebeen one of Western Canada's mostforward thinking, future focusedlandand real estatedevelopmentcompanies,driving every aspect of community creation fromland acquisitionandconstructiontosales, marketing, and property managementwhere families and communities canthrive.

AtTROIKA,you'llfind more than a job -you'llfind a place togrow and succeed.We celebrate your passion for excellence, support your growth, and create a culturewhereteamwork drives success. Frommaster planned communities toresidential multi- and single-family developments to commercial buildings, renovations/tenant improvements,to providingfull-servicepropertymanagement, everyaspect of our businessis an opportunity to make an impact and leave your mark.

What we offer to help you thrive:

• Competitive salary

• Comprehensive health and dental benefits

• RRSP matching

• Paid training and professional development

• Additionalpaid time off

• Performance bonus program

AtTROIKA,we'rebuilding more than justSustainable Communities -we'rebuilding careers, innovation, and opportunities. Ifyou'repassionate aboutreal estate development andconstruction, excited to grow with a team committed tocollaboration,quality,innovationandready to help us build alegacy of excellence,we'dlove to hear from you.

Your future starts here.Let'sbuild something extraordinary together.

Description of Position:

Reporting to the Vice President of Construction, the Director of Construction is a key member of Troika's Senior Management Team and provides operational leadership across Troika's construction portfolio, including multifamily residential, single-family and custom homes, commercial, mixed-use, and institutional projects.

Working in close partnership with the Vice President of Construction, the Director is responsible for translating Troika's construction strategy into consistent operational execution across the portfolio. The role provides leadership and oversight to Project Management, Construction Administration, Site Operations, Safety, Quality Assurance, andPre-Construction, ensuring projects are delivered safely, profitably, on schedule, within approved budgets, and in accordance with Troika's quality and performance standards.

The Director is accountable not only for successful project delivery, but also for strengthening the overall capability and scalability of Troika Construction. This includes developing high-performing teams and future leaders, establishing clear operating standards and accountability, improving construction systems and processes, strengthening cost and schedule controls, and driving continuous improvement across the business.

As Troika continues to grow, the Director will play an important role in ensuring the construction platform, leadership capacity, and operational disciplines evolve to support an increasingly diverse and complex project pipeline. The Director will also contribute to client and partner relationships, risk management, resource planning, and the identification and implementation of opportunities to improve construction performance and profitability.

The Director works collaboratively across Investments & Development, Finance, Property Management, Human Resources, Sales & Marketing, and Executive Leadership to ensure alignment from pre-construction through project delivery and turnover. The role also partners closely with the Business Development Manager to evaluate opportunities, support client relationships, and advance Troika Construction's strategic growth objectives.

Key Responsibilities:

Strategic Leadership

• Contribute to and execute TCL's annual business plan, as directed by the VP of Construction.
• Establish departmental objectives, KPIs and operational priorities.
• Develop construction capacity to support Troika's long-term growth plans across all product types.
• Lead continuous improvement initiatives across construction operations.
• Build a scalable organizational structure capable of supporting multiple concurrent projects.

Operational Excellence

Provide operational oversight of all projects from feasibility through warranty, including:

• Pre-Development
• Design Development
• Pre-Construction
• Procurement
• Construction
• Occupancy
• Warranty

Across multifamily, single-family/custom homes, commercial, mixed-use, and institutional developments, ensure every project delivers:

• Safety
• Schedule
• Budget
• Quality
• Client Satisfaction

Financial Leadership

Accountable for the financial performance of assigned projects and departmental operations, including:

• Annual operating budget
• Gross profit
• Construction margins
• Overhead management
• Cash flow forecasting
• Cost reporting
• Change management
• Risk mitigation

Work closely with Finance to improve forecasting accuracy and project reporting. Operate within signing authority delegated by the VP of Construction [INSERT: signing authority threshold], escalating expenditures beyond delegated limits for VP approval.

Pre-Construction Leadership

Lead the organization's pre-construction process by ensuring:

• Constructability reviews
• Design coordination
• Value engineering
• Procurement strategies
• Class A budget development
• Schedule development
• Risk assessments

Partner with Development during planning to maximize project value. Own development of the Basis of Estimate through validation, reconciliation, and internal challenge, presenting a decision-ready Class A budget package to the VP of Construction for approval.

Construction Operations

Provide senior leadership oversight of:

• Project Managers
• Sr. Estimator
• Site Superintendents
• Construction Coordinators
• Construction Administration
• Safety
• Consultants
• Major subcontractors

Ensure consistency in project delivery through standardized operating procedures and best practices.

People Leadership

Build a high-performance construction organization by:

• Hiring exceptional talent
• Coaching Project Managers
• Developing future leaders
• Conducting performance reviews
• Succession planning
• Building accountability
• Supporting employee development

Champion Troika's TRIBE Values throughout the department.

Client & Stakeholder Management

Act as the senior construction representative for:

• Owners
• Investors
• Municipalities
• Consultants
• Indigenous communities
• Utility providers
• Strategic subcontractors

Maintain strong relationships while proactively resolving complex issues.

Business Development

Work alongside and support the Business Development Manager (BDM) on strategic pursuits, while leading business development activity at the project level, including:

• Maintain client relationship continuity on active and upcoming projects
• Collaborating with the BDM on strategic industry relationships
• Support proposals and presentations
• Support the BDM in improving market visibility
• Identify project-level opportunities for repeat and referral business
• Monitor market trends relevant to active project pipelines

Health, Safety & Quality

Provide senior leadership for:

• COR compliance
• WorkSafe compliance
• Safety culture
• Quality assurance
• Deficiency management
• Continuous improvement

Promote zero lost-time incidents.

Governance & Reporting

Develop executive reporting including:

• Project dashboards
• Schedule performance
• Budget variance
• Cash flow
• Risk registers
• Change orders
• Resource utilization
• Forecasted completion
• Department KPIs

Provide monthly reporting to the VP of Construction, and as directed, to the Senior Leadership Team (SLT).

Qualifications

Education

Bachelor's Degree in:

• Civil Engineering
• Construction Management
• Engineering
• Architecture

Equivalent industry experience considered.

Professional designations considered an asset:

• Gold Seal Certification
• PMP
• P.Eng.
• Red Seal Carpenter
• LEED Accreditation

Experience - Required

• 15+ years progressive construction leadership
• Minimum 8 years leading Project Managers
• Experience managing multiple concurrent projects exceeding $250M in combined value
• Experience with single & multifamily wood frame/concrete construction
• Commercial and institutional construction experience
• Design-build delivery experience
• Financial accountability for departmental budgets
• Senior leadership experience

Experience - Preferred / Asset

• Design-build delivery experience
• Single-family or custom home construction experience

Technical Competencies

Strong knowledge of:

• BC Building Code
• Municipal approvals
• Contract law
• Procurement
• Construction estimating
• Project controls
• Risk management
• Scheduling
• Value engineering
• Cost management

Software:

• Procore
• Microsoft Project
• Sage
• Bluebeam
• Excel
• Microsoft 365

Leadership Competencies

The successful candidate demonstrates:

• Executive presence
• Strategic thinking
• Commercial acumen
• Financial literacy
• Sound judgement
• Decisive leadership
• Change management
• Coaching and mentoring
• Relationship building
• Negotiation
• Conflict resolution
• Accountability
• Operational excellence

Travel

Regular travel may be required across Troika's Western Canada markets as project and business needs require.

Troika Developments is committed to building an inclusive, equitable workplace. We welcome applications from all qualified candidates, including those from equity-deserving groups.

* Disclaimer- this list is not comprehensive, and other tasks not mentioned may be required as dictated by changing business conditions which may trigger changes to job responsibilities.

** This Job description is not an employment contract.

Work Schedule

Standard schedule: Monday to Friday
Flexibility required for emergencies, and seasonal demands.

Rate of Pay:

• Salary $149,000 - $195,000
• The total compensation package includes:
  • Extended Health, Dental, and RRSP Matching (for eligible employees).
  • A focus on your development through tuition reimbursement, training, and mentorship programs.
  • A dynamic and collaborative work environment with growth potential.