Client Operations Manager Jobs in Olympia, WA (NOW HIRING)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:Seattle, WA (Area)
Employment Type:Full-Time
Business Line:Work Dynamics

At JLL, we're committed to shaping the future of real estate for a better world. As a Fortune 500 company and a leader in commercial real estate and investment management, we help organizations optimize their real estate portfolios while creating spaces where people and businesses thrive.

In support of our client's mission, the JLL Facilities Manager has comprehensive responsibility for managing all site-specific facilities operations. Reporting to the JLL Integrated Facilities Management (IFM) Director, this leader will mentor, guide, and support staff in creating, developing, and executing a sustainable Integrated Facilities Management service delivery model that enables JLL to meet and exceed client objectives while maintaining the highest standards of regulatory compliance and operational excellence.

Facility Operations Management

• Manage corporate-owned healthcare facilities and other campus buildings including outpatient clinics and office spaces. Provide leadership for maintenance teams responsible for regulatory compliance, quality assurance programs, financial performance, reporting, and personnel management and development.
• Ensure accountability for all building systems and equipment maintenance in accordance with State, Federal, and Local regulatory requirements. Oversee stationary equipment including boilers, chillers, compressors, pumps, air handlers, heat exchangers, underground storage tanks, and related critical infrastructure.

Regulatory Compliance & Quality Assurance

• Maintain strict compliance with healthcare accreditation standards including DNV (Det Norske Veritas), AAAHC (Accreditation Association for Ambulatory Health Care), DPH (Department of Public Health), and local testing and permitting requirements. Ensure perpetual readiness for regulatory surveys and inspections.
• Maintain working knowledge of all applicable standards and ensure team compliance with the Master Services Agreement (MSA) and any relevant amendments or appendices that guide JLL's relationship with the client.
• Determine the degree of compliance with applicable standards as directed by JLL management.

Financial Management & Performance

• Maintain accountability for financial performance related to operational facilities expenditures while ensuring strict adherence to established operating budgets. Track, trend, and recommend action plans regarding KPI and SLA performance that falls below standard benchmarks for facility operations and engineering services.
• Partner with JLL Strategic Sourcing and Contract Managers to ensure all vendor contracts are properly implemented and executed consistent with identified scope of work and MSA requirements. Provide oversight and support to Project Management and Sourcing Teams in the delivery of maintenance, projects, and vendor activities supporting critical operations.

Personnel Leadership & Development

• Create annual Individual Performance Management Program (IPMP) templates in conjunction with Human Resources for all direct reports. Ensure IPMP program completion consistent with Human Resources requirements and timelines.
• Ensure staff training in approved practices and procedures related to proper facility maintenance techniques. Manage and encourage participation in client and JLL Employee Recognition Awards programs to foster engagement and excellence.
• Create a safe work environment for staff by ensuring adherence to all safety and infection control policies, procedures, and practices including the wearing of appropriate protective clothing and gear and proper handling of contaminated equipment and tools.

Stakeholder Communication & Escalation

• Serve as the first point of escalation for all facility concerns and grievances raised by facility occupants. Attend and actively participate in site committee meetings including Environment of Care, Emergency Management, and Process Improvement committees as needed and required.
• Comply with all JLL policies and procedures including ethics and business practice standards. Maintain transparent communication with all stakeholders to ensure alignment and satisfaction.

Required:

• 3+ years of commercial Facility Management, Plant Operations, Engineering, or maintenance supervision experience
• Managerial experience with proven budget and personnel management responsibilities
• Regulatory compliance experience including TJC (The Joint Commission), DNV, AAAHC, and state Department of Public Health requirements
• Comprehensive knowledge of activities necessary to maintain perpetual regulatory compliance
• Strong interpersonal, oral, and written communication skills including report writing ability
• Proficiency with Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS)
• Ability to work effectively in a healthcare environment with sensitivity to patient care operations

Preferred:

• College degree in Engineering, Facilities Management, or related technical field
• Completion of formal apprenticeship program or technical trade school certification
• Hospital or healthcare facility management experience
• Fundamental skills in building critical systems including HVAC, electrical and mechanical systems, life safety systems, and power distribution systems
• Experience with Integrated Facilities Management service delivery models
• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or similar credentials

Key Competencies:

• Strong leadership and team development capabilities
• Strategic thinker with operational excellence mindset
• Detail-oriented with exceptional organizational skills
• Problem solver with proactive approach to maintenance and compliance
• Customer service orientation with focus on occupant satisfaction
• Ability to manage competing priorities in fast-paced environment
• Collaborative partner across internal and external stakeholders

Success in this role will be measured through:

• Regulatory compliance and survey readiness (zero deficiencies goal)
• Adherence to operating budget and cost management targets
• KPI and SLA performance against established benchmarks
• Staff development, retention, and engagement scores
• Customer satisfaction ratings from facility occupants
• Safety incident rates and infection control compliance
• Project delivery timeliness and quality

• Competitive compensation package
• Comprehensive benefits including health, dental, and vision coverage
• 401(k) with company match
• Professional development and training opportunities
• Career advancement within a Fortune 500 organization
• Collaborative and inclusive work environment
• Opportunity to make meaningful impact in healthcare facility operations

Join JLL and help us shape the future of real estate for a better world. Apply today to become part of our dynamic team.

JLL is an equal opportunity employer committed to building a diverse and inclusive workforce.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.