Client Operations Manager Jobs in Olympia, WA (NOW HIRING)

About the Company:

Ecobrite Services is a leading janitorial company specializing in eco-friendly cleaning solutions. We are committed to providing high-quality cleaning services while minimizing our environmental impact. Our mission is to create clean, safe, and sustainable spaces for our clients, ranging from commercial offices to residential complexes. With a focus on innovation and customer satisfaction, Ecobrite Services has established a strong reputation in the industry.

About the position:

The Field Operations Manager for Northern California plays a crucial role in overseeing and optimizing janitorial operations across multiple sites within our designated overview. This position is responsible for ensuring that cleaning services meet the highest standards of quality and efficiency. The Field Operations Manager is expected to lead a team of janitorial staff, manage resources, and maintain strong client relations.

Key Responsibilities:

1. Team Supervision and Development:

- Recruit, train, and supervise janitorial staff at various locations.

- Manage all Day-to-Day aspects of workshare with Service Providers

- Provide guidance, support, and ongoing training to ensure team members meet performance standards.

- Conduct regular performance evaluations and implement improvement plans as necessary.

2. Operational Coordination:

- Plan and schedule cleaning activities for multiple sites to ensure efficient service delivery.

- Monitor and maintain inventory of cleaning supplies and equipment at each location.

- Collaborate with SP site supervisors to address specific site needs and challenges.

3. Quality Assurance:

- Conduct routine inspections at various sites to ensure compliance with cleanliness and sanitation standards.

- Develop and implement quality control measures to continually improve service quality.

- Address client inquiries and concerns promptly, taking appropriate corrective actions.

4. Budget Management:

- Assist in developing and managing budgets for janitorial operations at different sites.

- Monitor expenses, identify cost-saving opportunities, and report on financial performance to management.

5. Compliance and Safety:

- Ensure that all janitorial activities adhere to industry regulations and safety standards.

- Conduct training for janitorial staff and enforce safety protocols consistently.

6. Client Relations:

- Build and maintain strong relationships with clients by addressing their needs and concerns.

- Collaborate with clients to develop customized cleaning schedules and service plans.

- Communicate with the client up to the level of the equivalent of facilities manager, communications at the regional or territory level need to be conducted by division manager, all executive and C-Suite communications to be conducted by the vice president of operations or Ecobrite C-Suite.

7. Reporting and Documentation:

- Maintain accurate records of site visits, inspections, and cleaning schedules.

- Prepare regular reports on operational performance and key performance indicators (KPI) for management.

8. Problem Solving:

- Identify operational challenges and proactively implement effective solutions.

- Quickly address issues to minimize disruptions and maintain client satisfaction.

9. Continuous Improvement:

- Stay updated with industry trends, best practices, and technological advancements.

- Recommend and implement process improvements to enhance operational efficiency.

Qualifications:

- Bachelor's degree in Business Administration, Facilities Management, or related field (preferred).

- Proven experience in management, including supervisory roles.

- Strong leadership, communication, and interpersonal skills.

- Ability to communicate effectively in Spanish.

- Excellent organizational and time-management abilities.

- Proficiency in using Microsoft Office Suite and janitorial management software.

- Knowledge of industry regulations and safety standards.

- Ability to work independently and make sound decisions.

- Valid driver's license and reliable transportation.

- Availability to travel nationwide (land and air)

- Full time job (40 hours week)

This job description outlines the key responsibilities and qualifications expected of a Field Operations Manager overseeing janitorial operations at multiple sites within a designated overview.

Benefits:

• Competitive salary $70k annually.
• 401(k) retirement plan with employer matching.
• Paid time off (PTO) for vacation, personal, and sick days.
• Car allowance to cover business-related travel expenses.
• Bonus plan based on individual and team performance.
• Dental insurance coverage.
• Vision insurance coverage.
• Health insurance coverage.
• Life insurance coverage.

- candidates must be 18 years of age or older and ABLE TO CLEAR A BACKGROUND CHECK.

How to Apply:

If you are a dynamic and results-driven sales professional looking for a rewarding opportunity with a leading janitorial company, we invite you to apply for the Field Operations Manager position at Ecobrite Services. Please submit your resume, along with a cover letter outlining your qualifications and why you believe you are the ideal candidate for this role. We look forward to hearing from you!

Note: Only shortlisted candidates will be contacted for further evaluation.

Equal Employment Opportunity Employer

Ecobrite Services, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Ecobrite Services, LLC's management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.