Client Operations Manager Jobs in Nanaimo, BC (NOW HIRING)

Come work as a Community Health Worker with Vancouver Coastal Health (VCH)! Temporary staff housing may also be available. Apply today to speak to a Talent Acquisition Advisor! 

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, the Community Care Assistant works under the direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and reports significant changes in the client’s presentation. Collaborates with the health care team, clients and their caregivers to maximize independence with activities of daily living (ADLs) and instrumental activities of daily living (IADLs). Motivates, encourages, and involves clients in their care. Provides input and feedback in the care planning process to the health care team.

ABOUT HOME SUPPORT-SUNSHINE COAST:

Home Support provides a range of support options designed to help people with ongoing health conditions to remain in their homes and to be as independent and safe as possible. Home Care Teams provide case management and home care nursing services, with healthcare professionals who care for clients with kindness & dignity, while ensuring their safety and well-being.

ABOUT SECHELT AND GIBSONS, BC

Known as the “gateway to the Sunshine Coast”, located just north of Vancouver, Gibsons is a quaint town overlooking a harbour and features the beautiful backdrop of our coastal mountains. This area is located on the traditional territories of the Swxwú7mesh (Squamish) Nation. This charming municipality filled with artists, entrepreneurs, and fishing boats is just a scenic 40-minute ferry ride from West Vancouver followed by a short 5 km drive from the Langdale ferry terminal. It is ideal for residents seeking a relaxing blend of water and land activities. Enjoy an outdoor lifestyle with unlimited hiking, biking, golf, fishing and more in a community rich culture.

Sechelt is located on the traditional territories of the shíshálh (Sechelt) Nation and is located  approximately 20 km northwest of Gibsons along Highway 101, also known as the Sunshine Coast Highway.  This charming seaside community is known for its natural beauty and is a popular destination for outdoor activities including sightseeing, boating, diving, camping and mountain biking.  There are also several municipal parks, plenty of eateries, locally owned shops, boutiques and galleries, and a golf course.  Imagine a lifestyle where you are only a shirt walk or bike ride to work, you go home for lunch and you are home again in time again for an activity or go for a hike AND watch the sunset – all before dinner.  That is what Sechelt has to offer you.”

Education & Experience

• Graduation from a recognized Health Care Assistant Program.
Health Worker and Care Aide Registry.
• Experience interacting with persons with dementia, geriatric and/or palliative population will be an asset.
• Must have Valid BC Driver's license and access to a vehicle, as local area travel may be required unless specified in the posting.

Knowledge, Skills & Abilities

• Basic knowledge of client-centered care and promoting independence.
• Demonstrates correct use of body-mechanics and knowledge of injury prevention.
• Knowledge and ability to operate mechanical lifts, following safe work procedures.
• Knowledge in workplace violence prevention including personal safety techniques.
• Knowledge of patient centered care with people with dementia.
• Demonstrated ability to practice from a harm reduction approach.
• Basic technology literacy and ability to operate a computerized client care information system and cellular phone.
• Demonstrates proficiency in verbal, nonverbal, and written skills through a variety of communication methods (e.g. paper and/or electronic chart, telephone and in-person).
• Basic knowledge of self-care and motivational support.
• Demonstrated ability to apply culturally safe and competent care, including when working with Indigenous peoples.
• Ability to organize workload priorities within a team environment.
• Ability to take direction from the health care team and clients.
• Ability to perform home management skills (e.g. vacuuming, sweeping, preparing meals, etc.).
• Ability to motivate clients and encourage progression through therapeutic goals.
• Ability to respond effectively and appropriate in a workplace setting.
• Physical ability to carry out the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.